酒店前台接待英文培训.doc

C/IDialogue AA ： Good morning, sir. Welcome to Dragonlake Princess Hotel.Can I help you?早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？B： Good morning ! I have a reservation for a single room with a balcony.早上好，我订了一间有阳台的单人房。A ： May I have your name, sir, please?请问先生用什么名字预订？B： Bradley , John Bradley.Bradley , John Bradley.A ： Just a moment , sir.Let me check the reservation for you. Yes, we have a reservation for asingle room with a balcony, May I have you passport?请稍等先生，让我为您查找。您好先生， 已找到您的预订是一间有阳台的单人房， 请问可以借您的护照吗？B： Yes.Here you are.当然。A ： Thank you.Mr Bradley .Please sign here and write down your address.谢谢， MR Bradley ，请在这填一下您的住址及签上您的签名。B： Yes.好的。A ： Mr Bradlry, how long would you like stay here ?Mr Bradlry, 请问您打算住多久？B： Just one night.只是一个晚上。A ： Thank you. How would you like to pay the deposit?In cash or credit card?谢谢！请问押金是给现金或是刷卡呢?B： Credit card.信用卡。A ： May I have your credit card .And I will take RMB 1500 for the deposit.It可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500s that ok?元作为住房押金吗？B： Yes.A ： Thank you your credit card. Sir. Please sign for the deposit.谢谢先生的信用卡，请在卡纸上签名确认。B： Yes.好的。A ： Mr Bradley ,Your room number is 6302. It is on the 3rd floor at 6 BLOCK. The daily rate isthRMB563 including one breakfast. The breakfast is in Mine cafe on 6 BLOCK. And the breakfast time is 07 ：00am to 10：00am, you just take the welcome card to have breakfast. This is your room key and I ll call bell-boy take you to your room.Mr Bradley ，您的房间在 6 号楼的 3 楼 6302 房，每天的房租是 RMB563 元包含一位早餐，早餐的地点是在 6 号楼的美茵阁西餐厅，时间是早上七点到十点。明天你只需凭欢迎卡便可以用餐。只是您的房卡，现在行李生会带您到房间。B： Thank you .谢谢。A ： I hope you enjoy your stay with us./Enjoy your staying.希望您住店愉快！C/OA ： Good morning ,sir. Can I help you ?/ What can I do for you?早上好，先生，请问有什么可以为您效劳？B： I would like to check out.我想退房。A ： May I have your room NO. sir?先生请问房号是？B： RM6301.6301A ： Please wait for moment, I will call housekeeping to check your room . By the way, anything used for the min-bar?服务员正在为您查房，请稍等！请问先生有用过房间的酒水吗？B： One coke and one nuts.一个可乐和腰果。A ：Thank you sir.This is your bill , total is RMB1000.Please check it and sign your signature.How would you like to settle your payment?谢谢！您好先生这是您的账单，共消费 RMB1000 ，请检查无误后签名确认。请问怎样付费呢？B： By credit card.信用卡。A ： May I have your credit card sie?请问可以借您的信用卡吗？B： Sure. Here you are .当然。A ： Thank you sir. Please sign your signature on card from. Do you need inoice for the bill?谢谢！请在卡纸上签名。请问先生需要发票吗？B： No, thanks.不用，谢谢！A ： Thank you for your credit card sir. This is your bill and card receipt.谢谢您的信用卡，这是您的账单及卡纸。B： Thank you.Bye!谢谢，再见！A ： Good bye sir. And hope to see you again.先生慢走，欢迎再次光临！叫醒服务G： Good evening ！This is Mr Baldwin in room 6303.晚上好！我是RM6303 的 Mr Baldwin.R： Good evening, Mr Baldwin, What can I do for you ?晚上好， Mr Baldwin, 有什么可以为您效劳？G： I m going to tianhe early tomorrow morning. So I would like to request an early morning call.明天早上我要去天河，所以我需要叫醒服务。R： Yes, Mr Baldwin, at what time would you like us to call you tomorrow morning?好的，请问您需要几点叫醒？G：Well, I m not really sure. But I have to be at the conference room of the Garden Hotel in Tianhe by 10 oclock. You wouldn tknow how long it takes to drive to Tianhe from the hotel, would you ?我还不太确定，明天我 10 点在天河的花园酒店有会议，请问您知道从您的酒店到天河需要多久吗？R: I would give it one hour.大概一个小时。G: That means that I llhave to be on the road by 9 o clock at the latest.那意思是我九点就要在路上。R: Thats right.是的。G: Well, in that case, l would like you to call me at 6:45 ?那好，如果这样，请帮我下06： 45 的叫醒时间。R: OK. So we will wake you up at 6:45 tomorrow morning ,Anything else in can do for you ?好的，明天 06：45 的叫醒服务，请问还有什么可以帮您的吗？G: No , thanks .没有了，谢谢。R: Good night, Mr Baldwin have a good sleep. 晚安 MR BALDWIN .G: Good night.Sentencepart21、 Welcome to Dragon lake Princess Hotel.欢迎来到九龙湖公主酒店。2、 I beg you pardon?/ pardon me ?请重复3、 I am sorry I can tcatch you , could you please speak slowly?抱歉，我不明白你的意思，请问可以说慢点吗？4、 Wish you have a nice day with us.希望你能有愉快的一天5、 Thank you for your calling.感谢您的来电。6、 I am sorry to have kept you waiting.抱歉让您就等了。7、 How can I get to the 9 th block?请问 9 号楼怎么走？*Please go this road straight and you can find the 9 th block on your right hand.沿着这条路一直走，就会发现9 号楼在您大的右手边8、 Would you please tell me which room does Mr.Smith stay in?请问可以告诉MR SMITH的房号吗？9、 Could you please leave your mobile NO.to us?请问可以留下您的手机号码吗？10、 May I have your name please?请问可以告诉我您的名字吗？11、 Turn left first , and then go ahead.左转然后直走。12、 How can I make a room to room call?请问怎样在房间拨打其他房间号？*please dial 3first and the room number.请在房号前加313、 What is the opening time Western Restaurant?西餐厅的营业时间？*The service time of western restaurant is from 06:00am to 02:00am.从早上六点到凌晨两点14、 Please hold on and I will transfer or call back later?请稍后，我为您转接中。15、 Would you like to leave a message or call back later?请问您要留言或稍后再来电？16、 Where is the western restaurant ?西餐厅在哪里？*The western restaurant is on the 1 st floor on 6 th block.西餐厅在六号楼一楼17、 I need a wake up call at 06:00am tomorrow morning.去需要明天早上六点的叫醒服务。18、 How far from the GZ city to our hotel ?请问从酒店到广州有多远？*Is is about 70 kilometers from GZ city to our hotel.大约 70 公里转房*Can you change the room for me? It s noisy.能给我换个房间吗?这儿太吵了。*My wife was woken up several times by the noisy the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。*She said it was too much for her.她说这使她难以忍受。*I m awfully sorry , sir.非常抱歉，先生。*I do apologize.我向您道歉。*The light in this room is too dim.这房间里的灯光太暗了。*please get me a brighter one .请给我换个亮的。*The room is too cold for me . I feel rather cold when I sleep.这房间太冷了，我睡觉时感到很冷。Dialogue AA ：Good morning, sir. What can I do for you ?B：I m in Room 6305.Can you change the room for me ? It s too noisy . My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.A ：I m awfully sorry ,sir. I do apologize .Room 6306 is near the elevator . It s possible that the noise is heard early in the morning when all is quiet.B： Anyhow, I d like to change our room.A ：No problem, sir . We will change the room for you right away. Please waiting in the room ,and the bellboy will help you.B： All right.Dialogue BA ：Good evening, maam. What can I do for you ？B： Yes. The light in this room is too dim. Please get me a brighter one.A ：Certainly, sir. I llbe call housekeeping go to your room right away.B：OK. An, yes , the room is too cold for me . I feel rather cold when I sleep. Would you like an extra blanket?A ：Ok, housekeeping will send a blanket for you later . Is there anything else I can do for you ,sir ?B： No,thanks.A ：Good night ,ma am.Words and Expressionelevatorn. 电梯extraa. 额外的，外加的blanketn. 羊毛毯，毯子，毛毡LEAVE A MESSAGER： Good evening, sir . What can I do for you ?G：Would you please tell me Mr.Smith s room number?R： How to spell,sir?G：S-M-I-T-HR： One moment, please. Could I put you through to Mr.Smiths room?G：Yes,would you please tell me his room number?R： I am sorry, I can not tell you the room number.G：That is all right.