酒店实说用英语unit 16 Conference Center.ppt

Sub-module 16 Conference Center,“工学结合新思维”高职高专财经类十二五规划系列教材,Professional Competence,Competence Objectives: -how to rent the conference room of the convention center -how to introduce facilities of the convention center -how to provide convention and exhibition services,Contents,Job Knowledge and Experience,For most hotels, the centerpiece among all the departments in a hotel is the conference center, which attracts a lot of customers. The conference room is an affordable, versatile, and welcoming meeting space for community groups all over the world. Nonprofit leaders, policy makers, and advocators use conference center for conference, workshops, and a variety of other important community meetings. A conference center offers conference rooms varying in size accommodating two to hundreds of people. The training room is a large, multiconfiguration conference room with state of the art audio/visual presentation tools that can comfortably seat up to fifty people. Four smaller meeting rooms range in size to accommodate two to dozens of people. Most of the conference centers include a sunlit cafe-style reception, self-serve coffee/tea, computer workstations and more.,Job Knowledge and Experience,To reserve a conference room in the business center of a hotel, you should do as follows: Call the conference center to determine if the time and date you need are available. After you have received a confirmation of the time and date from the conference room, you must complete, sign, and return a Meeting Room Booking Form. Your booking is not complete until you sign it. You can get a copy of the Meeting Room Booking Form for checking the meeting facilities prepared by the business center several days later.,Job Knowledge and Experience,In order to help you in the most effective way, please provide the conference center with the following information: the name of your organization the name and telephone number of the main contact person the date and time you need a room the number of expected people attending the food you need at the meeting any special equipment you might need,Sample Cases,Case 1 1. I would like to speak to someone about conference room and facilities. 我想要咨询一下在贵酒店租用会议室及会务设备的事宜。 2. We have stereo sound system and digital video system. 我方能够提供立体声音响系统及数字视频系统。,Sample Cases,Case 2 1. we shall need an overhead projector for three days, a slide projector only in Monday and then a tape recorder for a couple of days. 我们需要租用一台高射投影仪三天、一台幻灯机供周一 一天使用。另外，还要租一台录音机，使用一、两天。 2. We have some brand new imported equipment which costs around 200US dollars for 3 hours. 我们可以提供全新进口的（会务）设备，租用三小时的 费用在200美元左右。,Sample Cases,Case 3 1. We have a multi-functional hall that can accommodate 100 people at meeting. 我酒店拥有一间能容纳100人与会的多功能厅。 2. Mind you, admission by invitation only. 请注意，（我方采取）凭请柬入场。,Technical Training,I. Role Play A client goes to a hotel and talks to the front office manager, saying that he wants to reserve a large hall for a convention and 50 guest rooms for the delegates to the conventions, then tells the manager what the specific requirements of the hall are, such as its standard, the equipments, price, services available etc. As the front office manager, you answer the clients questions and make sure you understand all the clients need.,Technical Training,II. Writing Practice Once a big and important banquet is decided, authorized details should be sent to the customer as quickly as possible in the form of a confirmation letter. Now suppose you are a banqueting manager of a hotel. Please send your customer a confirmation letter to confirm the relevant details of his banquet. The following should be included in your confirmation letter.,Technical Training,1. Type of banquet 2. Date and time 3. Place 4. Number of guests 5. Price per person Wine: inclusive of service or not 6. Menu and method of service 7. Decoration and layout 8. Method of payment 9. Deposit 10. Special requirements,Introduction to Hotels,Hilton Shanghai Hotel,Introduction to Hotels,The prestigious Hilton Shanghai hotel towers 40 storeys above the city's former French Concession Quarters and is located in the heart of Shanghais business and entertainment districts. Within walking distance of Shanghai's exclusive shopping streets, Nanjing Xi Lu and Huaihai Lu, the hotel is also close to local attractions such as Jing'an Temple, Jing'an Park and the metro.,Introduction to Hotels,Hold your next conference in one of the 18 meeting rooms for 2-500 or choose the elegant Grand Ballroom. Business is easy in a stylish Executive Room offering access to the impressive 38th floor Executive Lounge. All contemporary Guest Rooms offer a spacious work area, wireless internet access and large opening windows.,Introduction to Hotels,Having recently undergone an extensive refurbishment, the Hilton Shanghai hotel offers guests the utmost in luxury and comfort. After a busy day relax in the spa, enjoy a few sets on the tennis court or work out in the fully equipped fitness centre. Choose from one of the hotels 8 restaurants and bars and dine on fresh seafood in Ningbo, sample authentic Chinese cuisine in Sichuan Court or take in views of the impressive Shanghai skyline from the level 39 Penthouse Bar.,Introduction to Hotels,Guest Room Enjoy your stay in this contemporary 33m²/355sq.ft room with high-speed internet access. Get to work at the large desk or relax in the armchair. Some rooms have separate working and dining areas. Special touches include newspaper, bathrobe and mineral water. Suite Spacious suite offering panoramic views from large windows with separate living room, stereo system and Executive Lounge access with complimentary breakfast and refreshments. The luxurious suite has a work/dining area and 2nd bathroom. Recline on the sofa and enjoy a movie on the plasma TV or keep in touch with high-speed internet access.,Thank You !,