酒店英语unit3 Housekeeping at a义 Hotel.ppt

酒店英语,HOTEL ENGLISH,Unit 3 Housekeeping at a Hotel,Objectives:,After the unit, the students are supposed to be able to,understand the housekeeping services in a hotel,understand how to explain housekeeping services,know how to offer housekeeping services to guests,1,2,3,next,back,Part One Text A,Part Three Listening In,Part Two Speaking Out,Part Four Text B,Part Five Writing,Content,next,back,next,Hotels are often judged by the standard of the housekeeping services they provide. Good housekeeping services include not only traditional room service of food or beverages in guests rooms in hotel but other services which are offered friendly, quickly and efficiently. Good telephone technique is vital.,Part One Text A,Preview,back,酒店英语 Part One : Text A,Can I have the Barbie Suite? Para.1 Hotels are turning to children's fantasy icons such as Barbie, Shrek and Snow White to sell rooms, possibly at higher prices, to attract families.,next,back,Para.2 Disney, Gaylord and the Dorchester Collection are among hotel operators trying to capitalize on pop culture to fill rooms on weekends when business travelers are gone, on spring or summer breaks, or at locations that attract vacationing families.,back,酒店英语 Part One : Text A,next,next,back,Para.3 Hotel operator Gaylord announced the latest deal recently. It's working with DreamWorks Animation to bring Shrek, Kung Fu Panda's Po and Madagascar characters into its hotels. Under the arrangement, Shrek could show up at a child's birthday party. Kung Fu Panda's Po could appear at a breakfast. And the Madagascar penguins could go down the ice slide in the Gaylord hotels' popular wintertime show.,back,酒店英语 Part One : Text A,Para.4 “If you look at all these reality shows on TV, this stuff is fantasy. People like to put themselves mentally and emotionally in different places,“ Gaylord CEO Colin Reed says. “This is what we can offer folks.“,next,next,back,Para.5 The idea could be a hit in the age of Facebook and Twitter, when people can brag about their experiences to their social network. “People want something unique,“ says Jeffrey, DreamWorks' CEO.,back,酒店英语 Part One : Text A,Para.6 Gaylord will begin introducing to guests their plans of adding DreamWorks characters during holidays, when the hotels launch their annual winter holiday show.,next,next,back,Para.7 Other hotels are seeking to make the most of fulfilling fantasy:,Para.8 Disney is changing 512 rooms at a Walt Disney World hotel into princess-themed “Royal Rooms.“ The rooms are expected to open early next year. Guests might see bathroom faucets in the shape of Aladdin's genie lamp.,back,酒店英语 Part One : Text A,Para.9 In Paris, Hotel Plaza Athénée will change some rooms into Barbie- and Hot Wheels-themed rooms for the month of August. Barbie fans will be able to book either the “Fashion Icon“ Barbie room, which comes with a computer and designer furniture, or “Modern Princess“ Barbie room, which comes with royal linens and a pet grooming table. The hotel is working with toy maker Mattel. Other hotels, including the Palms Resort in Las Vegas, have created Barbie-inspired hotel suites.,next,next,back,back,酒店英语 Part One : Text A,Para.10 The fantasy trend isn't only aimed at little boys and girls. London's chic Berkeley Hotel offers a stylish designer fashion trunk like Carrie Bradshaw's closet in Sex and the City. It's filled with Dior and Chanel jewelry and other stylish treasures that women who pay extra to use the trunk can wear on the town.,next,next,back,back,酒店英语 Part One : Text A,Para.11 Bringing in fantasy could also help hotels sell higher prices up to 50% more than for a regular room or hotel stay, says Rob, a marketing professor at Cornell University.,next,next,back,Para.12 According to a study by a customer experience consulting firm, 44% of consumers described the majority of customer service experiences they've had as “unexciting and uneventful.“ But “If you're involving somebody with the character of Shrek , they're going to remember that.“,capitalize (on): make use of,She has capitalized brilliantly on every disadvantage.,We should capitalize on every chance we get to improve our English.,她很出色地将每一个不利因素化为有利。,我们应该利用一切机会来提高英语水平。,Text A Words and Expressions,show up: appear,The policeman showed up at the right time when the thief tried to escape.,We waited for more than an hour but he didnt show up.,小偷想逃跑时，警察正好赶到。,我们等了一个多小时，但是他都没有露面。,Text A Words and Expressions,hit: n. a big success,Gangnam Style was a surprising hit in 2012.,To his surprise, his latest song became a big hit.,江南Style出乎意料地成为2012 年的热曲。,出乎他的意料，他的新曲风靡全国。,Text A Words and Expressions,describe as: consider as,He described the adventure as fascinating and complicated.,Football fans described Maradona as one of the best football players in history.,他认为这次历险精彩曲折。,足球迷们认为马拉多纳是史上最好的球星之一。,Text A Words and Expressions,involve: vt. get sb. to take part in sth.,The child is so dependent on his mother that he involves her in everything he does.,Soon, he gained his managers trust and got involved in business negotiations of the firm.,这孩子非常依赖妈妈，做什么事都要和妈妈一起。,他很快得到经理的信任，参与公司的商务谈判。,Text A Words and Expressions,back,酒店英语 Part One : Text A,next,next,back,Exercises,1. Why are hotel operators from Disney, Gaylord and the Dorchester Collection trying to capitalize on pop culture?,I. Read the passage and answer the following questions.,They are trying to attract vacationing families at high prices.,2. What is the latest deal between Gaylord and DreamWorks Animation?,Its to bring Shrek, Kung Fu Panda's Po and Madagascar characters into its hotels.,back,酒店英语 Part One : Text A,next,next,back,Exercises,I. Read the passage and answer the following questions.,3. Why do hotel operators want to bring fantasy icons into hotels to the customers?,They want to provide the guests with a feeling of fantasy and to put them mentally and emotionally in different places,4. According to Jeffrey, DreamWorks' CEO, why can the idea to bring cartoon characters into hotel succeed?,It is a time that people want something unique, and people can brag about their experiences to their social network by the internet such as Twitter and Facebook.,back,酒店英语 Part One : Text A,next,next,back,Exercises,5. According to the passage, what is special in a Barbie-themed room?,I. Read the passage and answer the following questions.,Some rooms come with a computer and designer furniture; some come with royal linens and a pet grooming table.,6. Is the fantasy trend only aimed at little boys and girls?,No, its not. Its also aimed at adults.,back,酒店英语 Part One : Text A,next,next,back,Exercises,7. According to the passage, what are the advantages of bringing in fantasy in the hotels or their rooms?,I. Read the passage and answer the following questions.,To attract the guests, sell the products, and sell the rooms at higher prices.,8. What is the feedback of the customers who experienced the fantasy hotels?,They think it is unforgettable.,back,酒店英语 Part One : Text A,next,next,back,Exercises,II. Match the following terms with their Chinese meanings.,1. Barbie Suite 2. reality show 3. bathroom faucet 4. toy maker 5. hotel operator 6. customer experience 7. royal linen 8. vacationing 9. social network 10. consulting firm,A.真人秀 B.芭比套房 C.度假 D.玩具商 E.社交网络 F. 客户体验 G.咨询公司 H.皇家织品 I.酒店经营者 J.卫生间水龙头,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,capitalize vacation fantasy launch trend trunk hit under the arrangement show up brag about,1. The general Manager did not _ for the meeting because he forgot. 2. The hotels should_ on every chance they can get to improve their services.,show up,capitalize,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,3. On the arrival at the hotel room, I brought out all my stuff out of the _I took with me. 4. Through _ together in the foreign countries, those students learn a lot from each other.,trunk,vacationing,capitalize vacation fantasy launch trend trunk hit under the arrangement show up brag about,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,5. _, Mr. Smith continued as sales manager of our hotel. 6. Our hotel has two things to _in the room service.,Under the arrangement,brag about,capitalize vacation fantasy launch trend trunk hit under the arrangement show up brag about,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,7. The _ of prices of Barbie-themed rooms in the hotel is still upwards. 8. The hotels will _ an annual winter holiday show during which DreamWorks characters will be introduced.,trend,launch,capitalize vacation fantasy launch trend trunk hit under the arrangement show up brag about,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,9. I developed great interest in the Hollywood _ when I was in my teens. 10. The applause from the audience made it evident that the play tonight was a_.,fantasy,hit,capitalize vacation fantasy launch trend trunk hit under the arrangement show up brag about,back,酒店英语 Part One : Text A,next,next,back,Exercises,IV. Translate the following Chinese sentences into English.,1.她等了很久，但是行李员都没有出现。(show up),She waited a long time, but the bellboy didnt show up.,2.你应该充分利用在学校的时间，多读点书。(make the most of),You should make the most of your time at college and do more reading.,back,酒店英语 Part One : Text A,next,next,back,Exercises,IV. Translate the following Chinese sentences into English.,3.他期待新工作能令他有些成就感。(fulfilling),He expected his new job to be fulfilling.,4.本书是针对学过大学英语的酒店专业的学生(hospitality major)而写的。(be aimed at),The book is aimed at hospitality majors who have learned college English.,back,酒店英语 Part One : Text A,next,next,back,Exercises,IV. Translate the following Chinese sentences into English.,5. 酒店常把客人描述成他们的上帝。(describeas),Hotels often describe their guests as God.,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese.,1. Disney, Gaylord and the Dorchester Collection are among hotel operators trying to capitalize on pop culture to fill rooms on weekends when business travelers are gone, on spring or summer breaks, or at locations that attract vacationing families.,迪斯尼、盖罗德和多切斯特精选酒店等酒店正尝试利用 流行文化来装饰房间，可以在周末没有出差的旅客入住 的时候或是在春夏假期时，或是在有些酒店吸引前来度 假住店的家庭。,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese.,2. Under the arrangement, Shrek could show up at a child's birthday party. Kung Fu Panda's Po could appear at a breakfast.,在这样的安排下，史莱克可以出现在孩子的生日派对上。 功夫熊猫中的阿宝会出现在人们的早餐餐桌旁。,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese.,3. Barbie fans will be able to book either the “Fashion Icon“ Barbie room, which comes with a computer and designer furniture, or “Modern Princess“ Barbie room, which comes with royal linens and a pet grooming table.,芭比迷们可以预定“时尚偶像”芭比房间，里面有电脑和 设计家的家具，也可以预定“现代公主”芭比房间，里面 有皇家日用织品和宠物美容台。,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese.,4. It's filled with Dior and Chanel jewelry and other stylish treasures that women who pay extra to use the trunk can wear on the town.,里面放的都是迪奥和夏奈尔珠宝和其他的时尚装饰品，女 士额外付钱便可以使用这个衣橱，穿戴里面的珠宝上街。,5. According to a study by a customer experience consulting firm, 44% of consumers described the majority of customer service experiences they've had as “unexciting and uneventful.“,一家顾客体验咨询公司进行的一项研究表明，44%的顾客 认为他们客户服务经历大部分都“平淡无奇的”。,next,To ensure that you can have a good time when you stay at a hotel, youd better know more about the services you can get, and how they are served, so that you can make sure you get what you want.,Part Two Speaking Out,Preview,back,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 1,The bellman escorts a lady to her suite along the corridor. Listen to the dialogue and fill in the blanks.,B: This way, please. Maam. Room 928 is at the end of the long corridor. G: Oh. Marvelous! The corridor 1 ! Beautiful indeed! B: Im glad that you like it. And Im sure youll like your room, too. All our rooms are _2 . G: Good. By the way, could you tell me about your hotel services?,looks lovely, so quiet and well decorated,spacious and airy,B-Bellman G- Guest,B: Certainly, madam. Our hotel is a 3 and chosen as the favorite place to stay in by VIPs, official guests and businessmen from many countries. There are over 300 rooms of international standard, including 4 . There are four spacious Chinese restaurants and a deluxe Western restaurant, large and small banquet halls, bar, a 24-hour café and an indoor patio with drinks. G: How about other services? B: Also available are a 5 ,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 1,The bellman escorts a lady to her suite along the corridor. Listen to the dialogue and fill in the blanks.,first-rate hotel,single rooms, double rooms and suites,beauty salon, a barbershop, a souvenir shop,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 1,The bellman escorts a lady to her suite along the corridor. Listen to the dialogue and fill in the blanks.,G: Have you got 6 here? B: Yes, its on the first floor. And weve got a 7 as well. They are ready to serve the guests at their convenience. G: Id like to have a brochure of your hotel. Where could I get one? B: You can take one from the Reception Desk. If you dont mind, Ill come up again and bring you one. G: Oh, good. Thats very kind of you. B: Im always at your service.,an indoor swimming pool,billiard room and a bowling room,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 2,Listen to the dialogue again, repeat it sentence by sentence and then role-play it in pairs.,B-Bellman G- Guest,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 3,A guest is calling for room service. Listen to the dialogue and retell it in your own words.,酒店英语 Part Two : Speaking Out,Task 3,back,next,next,back,T: Room Service. Tonys speaking. How may I help you? S: Yes, my family and I would like to have supper in my room. Wed like, lets see, two tomato soups. T: Two tomato soups, maam. S: And two consommés. T: Two consommés. S: For the children, the grilled sausage and one veal steak, please.,Script,T-Tony S- Smith,back,酒店英语 Part Two : Speaking Out,next,next,back,T: One grilled sausage and