酒店英语学习情境二：餐厅服是务英语2-7 Paying Bills.ppt

学习情境二：餐厅服务英语,学习任务: 结账服务,Name : Jack Job: Waiter Responsibility: To serve the guests and help guests settle the bills,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should be able to： Explain different methods of payment Help guests settle the bills,Working Procedures 工作程序,Check if the total is correct 检查总额是否正确 Ask the guest the way of payment 询问客人付款方式 Help the guest settle the payment 帮助宾客结账 Pass the receipt to the guest 把收据交给宾客 Make out the invoice for guest 给客人开发票 Thank the guest for having meal at the restaurant 感谢宾客的用餐,1. When the guests want to pay the bill, you should ask How would you like to make the payment? or Are you going to pay the bill in cash, by credit card or sign for the bill?.,Working Knowledge 工作知识(1),Working Knowledge 工作知识(2),2. Classification of different drinks,Hotel Task 酒店任务,Suppose you are Jack, now youre going to help guest with the bill. Please perform the task according to the hints below with your partners.,角色A: 你是George Brown,用餐后正打算结账。在看过账单后发现“98元”的同一款菜式竟出现了两次，为此你询问了身边的服务员Jack。 角色B: 你是服务员Jack，你马上到收银台核实，原来是收银员把账单弄错了。你马上向Mr. Brown说明情况并诚挚道歉。,Words to know,account n. 账目 bill n. 账单 pay vt. 付款 cashier n. 收银台 enough adj. 足够的 change n. 零钱 accept vt. 接受 tips n. 小费 include vt. 包括 service charge 服务费 receipt n. 收据 separate checks 分开付款,声音,Useful expressions,1. Requiring the Payment 结账 (1) The bill, please. (2) Here is your bill. (3) Itsyuan in all. Please check it, thank you. 2. Ways of Paying the Bill 支付方式 (1) How would you like to pay your bill? (2) Can I pay by check? (3) Would you like separate checks, sir?,声音,声音,Useful expressions,3. Asking and Answering about Prices 询问和回复价钱 (1) How much shall I pay for the dinner? (2) Your bill comes to 260yuan. (3) Im afraid it is not enough. 4. Questions about Payment 付款问题 (1) Would you please go to the cashier to pay your bill? (2) Keep the change. (3) Its very kind of you, but we dont accept tips.,声音,声音,Activity,1. Have you seen them before? Please name them. 写出下列图片的英文词汇。,2. Pair work. Decide which sentences are spoken by the guest, which by the waitress. Write G (guest) or W (waitress) next to each sentence. 分别选出由客人(guest)或由服务员(waitress)所说的句子并做出标记。,_W_ Was everything all right, sir? _1_ _ we accept all types of credit cards_ _ Excuse me. Is this item correct?_ _ The chocolate cake was delicious_ _ Oh, and can I pay by Master? _ _ I thought we had only one bottle of wine._ _ We hope to see you again. _ _ Is service included. _ _ Yes, sir, its included. _ _ Can I have the bill please?_ _ Here you are., weve corrected the mistake._ _ Oh, I am sorry, sir. Ill check that for you._,Activity,3. Look at the following chart and try to answer. 看图表回答问题。,Single Double Single Brandy .$ 7.00 $ 13.50 Fruit juice $4.00 Whisky. $ 6.50 $ 12.00 Tonic water $2.00 Gin . $ 6.00 $ 12.00 Coke $2.00 Vodka . $ 6.00 $ 12.00 Miner water $1.00 Rum . $ 6.00 $ 12.00 Martini.$ 5.50 $ 10.50 Draught beer$ 3.00 $ 5.50 Bottle beer $ 4.00,1. How much are these drinks in hotel where you work? A martini A Gin A bottle of mineral water A coke A bottle of beer 2. How do guests pay for drinks in the hotel bar? They pay by Visa/credit card. They pay by check. They pay by cash. They charge it to their room.,Activity,Thank you！,