投诉信.ppt

You are writing to tell me that you are going to open the online bank service for shopping online, but I dont think its a good idea to do it. There is no doubt that it is very convenient for us to have online shopping， but the disadvantages of it far outweigh the advantages. First of all, shopping online is a waste of money because buyers tend to be persuaded into buying something they dont really need. Second, some of the products sold online are probably fake ones due to lack of supervision. Whats worse, nowadays there are also many reports related to online shopping that personal information and even bank accounts are stolen. Therefore, I suggest that you think twice and remain rational when you are shopping online.,Australia Australia, the largest country in Oceania, lies on the east coast of the Pacific. It covers an area of 7.6 million square kilometers. It has a population of over 10 million. Most of its people live in the east of the country by the sea，for the climate there is warm and comfortable. The country is famous for its wool production and seashore tour. There are many tourist attractions in Australia, such as the Sydney opera House, the Great Barrier Reef and beautiful beaches. As a result, it is one of the top ten famous tourist destination countries of the world, where many people spend vocations every year. Canberra, the capital of Australia, is a beautiful city. Sydney is the biggest city in Australia, which has many places of interest. The Opera House, the surface and shape of which is like a seashell, is well known all over the world. Many world-class plays are put on in it Besides it, the 2000 Olympic Games were held in Sydney. As we know, Australia is always called “a country riding on the back of sheep”. From the interesting saying ,we can know something about the rich wool-production country. And there are many unique animals sucn as kangaroos , kaolas and so on. Such is Australia, a beatuiful and fascinating country,投诉信(Letter of Complaints) 投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如下： (1) 首段开门见山指明所投诉的具体事件。 (2) 接着将问题清晰、简洁、公正地描述出来，指出事件给你带来的不便。 (3) 感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题。,写作“三步走”： 说明投诉问题描述具体情况期待解决方案 1. 投诉信要开门见山写明来信目的, 即投诉的具体内容, 切忌表达转弯抹角, 久久不入正题。,2. 写信时, 要注意写信的对象, 运用得体的语言表达, 并可在句中适当增加to ones disappointment, unluckily, unfortunately, worse still, to make matters worse等符合投诉信感情色彩的副词短语,以加强语气, 使表达更加丰富。例如：What I ordered was a pair of black size-nine shoes but to my disappointment, I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.,complain about 投诉 Express my dissatisfaction with 表达我的不满 3. go wrong出毛病 4. return my money to me退还我钱 5. apply for申请 6.worse still更糟糕的是 7.delay in delivering推迟交货,相关短语,7. for the above reasons基于上述理由 8. a full refund全额退款 9. poor service糟糕的服务 10. out of ones expectation令某人大失所望 / to ones disappointment 11. put up with / bear / tolerate忍受 12. make mistakes犯错误 13. be forced to被迫 14. look into / go into / investigate调查 15. remedy 补救 16. recurrence再次发生,第一段说明投诉问题 1. Im writing to complain about a pair of sneakers I recently purchased from your website. 我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。 2. I am writing to express my dissatisfaction with. 3. Im writing to you because I need to complain to you about. 4. Im sorry to point out the defect in the. 对不起我得指出的毛病。 5. We wish to make the following complaint to you and hope you can do something about it. 我们想向你们投诉以下问题，希望你们能予以解决。,相关句式,第二段 There are some problems with the flat that I wish to bring to attention. For one thing, there isFor another,. 2. What I ordered was. but I received.,3. I demand either a new pair of black shoes be posted to me immediately or I be given a full refund.我要求要么马上寄给我一双新的黑鞋子, 要么全额退款。 4. Please give 30% of my money back, or I shall be forced to take the matter further.请退还我30%的钱, 否则我会被迫采取进一步的措施。,5. She was not a person with patience and didnt patiently answer my questions at all. 她是个没有耐心的人, 根本不耐心回答我的问题。 6. I demand that she make an apology to me face to face.我要求她当面向我道歉。,(7)申购情况和实际情况的对比)我订购的是, 但我收到的是 _ . （8.） 邮费送货_there was a ten-day delay in delivering my shoes, which should have been received on April 10._ (8) 给某人退款/某人获得退款 give sb. a refund/get ones refund (9) I can hardly bear /tolerate /put up with it any more.,What I ordered was. but I received.,It would be highly appreciated if you could. 如果你能我将万分感谢。 I trust you will take my complaints seriously and. I hope you will give due attention to this matter. 希望对此事你能给予足够的重视。 I would like to get this matter settled by the end of this month. 我希望能在月底解决这事。 I could not be more satisfied if you can kindly. 如果你能我将会非常满意。 I would appreciate it very much if you could give me the refund. . 如果你能退款我将非常感谢。 I strongly insist that you change.as soon as possible. 我强烈要求尽快换 I must warn you that unless you do something about the situation I will be forced to take legal action.,第三段,期待解决方案,批评、抱怨、投诉信模板,3.要求：重新邮寄或退款； 4. 询问：若寄回, 谁承担寄费?,假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。 写作内容 请给网站写一封投诉信, 包括以下内容： 1.写信的目的； 2.投诉内容：,突破难点、正确翻译。请翻译： （1）在你的网站上 :on your website (2) 投诉:complain about. (3) 从购买:purchase/buy sth. from .,(4) 一双九码的鞋子:_ _ (5) 寄回: _ (6) 为付款: _,pay for .,send /post .back,(7)申购情况和实际情况的对比)我订购的是, 但我收到的是 _ . （8.） 邮费送货_there was a ten-day delay in delivering my shoes, which should have been received on April 10._ (8) 给某人退款/某人获得退款 give sb. a refund/get ones refund (9) I can hardly bear /tolerate /put up with it any more.,What I ordered was. but I received.,参考范文 Dear Sir， Im writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.,For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua,For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua,你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况的对比：,写作内容 请给旅行社写一封投诉信, 内容包括： 1. 写信的目的； 2. 行程安排、酒店住宿旅游广告宣传与实际情况的对比； 3. 要求退回30%团费, 否则将采取进一步行动。,travel agency 旅行社 historical attractions 旅游景点 in a five-star hotel 五星级旅馆 well furnished配套设施齐全 poorly equipped hotel with no hot water supply 配套设施陈旧没有热水供应,