Alcohol Service Training - 2011:酒精服务培训- .ppt
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1、Alcohol Service Training,Delaware North Companies Sportservice Carolina Panthers 2012 Season,Delaware North Companies Sportservice Carolina Panthers is committed to doing what we can to ensure that our fans experience at the stadium is enjoyable, positive, and safe. In order for that to happen, we w
2、ork to provide all employees with the training, tools, and information they need to service our fans. The safe service of alcohol is everyones responsibility. In this training session, you will learn what you can do to reduce alcohol related incidents and be a responsible seller/server of alcohol.,B
3、asic Alcohol Information,Alcohol is absorbed into your bloodstream as soon as it is consumed; it does not have to be digested. Many factors determine how quickly alcohol is absorbed into your blood. And, alcohol affects each person differently each time it is consumed. It takes a healthy liver about
4、 one hour to metabolize 1 oz. of pure alcohol from your bloodstream.,Signs of Intoxication,As people move through different stages of drinking, they tend to exhibit signs of impairment. These signs may help you determine whether or not someone is intoxicated: Lowered Inhibitions - talking loudly, ov
5、erfriendly, argumentative Faulty Judgment - inappropriate jokes, socially unacceptable behavior, foul language Slowed Reactions - glassy eyes, forgetful, decreased small motor skills Poor Coordination - stumbling or falling, impaired vision, swaying or unsteady,State/County Laws vs. Stadium Policies
6、,There is a difference between laws and stadium policies regarding alcohol service policies. Laws are policies enforced throughout Mecklenburg county and the state of North Carolina; stadium policies are guidelines for behavior and safety within Bank of America Stadium.,Laws Fans must be 21 years of
7、 age to purchase/consume/possess alcohol. Anyone serving alcohol must be at least 18 years of age. Anyone consuming alcohol must have a valid form of ID. Employees must make a reasonable effort to prevent alcohol-related incidents.,Policies Only two alcoholic beverages may be purchased per person pe
8、r sale. Sales of alcoholic beverages stop at the end of the 3rd quarter. Check the ID from EVERYONE who appear to be 40 years of age or younger Tops must be removed from any alcoholic beverage when purchased.,ABC and ALE,ABC - Alcohol Beverage Control - is an agency within the Department of Commerce
9、. They regulate the sale, purchase, transportation, manufacture, consumption, and possession of alcoholic beverages in the state. ALE - Alcohol Law Enforcement - is a division of the Department of Crime Control and Public Safety. While their primary mission is to enforce the laws set forth by the AB
10、C, they are also responsible for enforcing the tobacco, controlled substance and gambling laws of the state, taking legal action on nuisance establishments, and housing the Center for Missing Persons. ALE agents are on site at each event, monitoring fans and employees to ensure the safe and lawful u
11、se of alcohol.,Stadium security staff,On game day, the stadiums security staff is comprised of full-time stadium security, guest relations staff, Show Pros, representatives from the Mecklenburg County Sheriffs department, and Charlotte-Mecklenburg police officers. These employees help to ensure the
12、safe consumption of alcohol by preventing intoxicated fans from entering the stadium and escorting fans who have consumed too much from the stadium; observing their surroundings for any possible alcohol related problems and alerting their supervisors; and responding to situations. In addition to Sta
13、dium Food & Beverage supervisors and managers, these staff members may be called on to assist you when needed. However, always be proactive when working with alcohol. Keep alert to potential problems and communicate with your co-workers when you notice someone attempting to break an alcohol policy o
14、r an allegedly intoxicated fan. It is always better to diffuse a situation before it becomes an incident.,Bank of America Stadium Alcohol Policy,From : “Panthers fans who consume alcohol are encouraged to drink responsibly. Patrons who are obviously intoxicated will not be admitted into the stadium
15、. All alcohol sales require a picture ID as proof of age. YOU MUST ID EVERYONE WHO APPEARS TO BE 40 YEARS OF AGE OR YOUNGER, NO EXCEPTIONS. They must be at least 21-years-old to purchase alcohol. Only two beers will be sold at any one purchase per person. All alcohol sales will be discontinued at th
16、e end of the third quarter. Sales may be discontinued earlier at the discretion of stadium management.”,It is illegal for someone who is underage or intoxicated to consume and/or be in possession of alcohol in public. As someone serving alcohol, you are personally liable for any violation of irrespo
17、nsible alcohol serving. Possible consequences to staff due to a misuse of alcohol by fans can include fines, monetary judgments from civil suits, loss of job, and even a jail sentence.,Common Negligence These laws set a minimum standard for the actions a reasonable person should take to prevent prob
18、lems. These laws are not alcohol-specific, but are very broad and can be used to cover situations where harm resulted due to the misuse of alcohol. Dram Shop Liability When a server of alcohol continues to serve drinks to an intoxicated patron or to a minor and then another person is subsequently hu
19、rt, or his property is damaged as a result of the patrons intoxication, the server and his employer will be liable to the injured person.,Employee Penalties,Selling alcohol to someone under 21 is a misdemeanor. YOU MUST ID EVERYONE WHO APPEARS TO BE 40 YEARS OF AGE OR YOUNGER. If convicted, you will
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