SalesEnglishcomplete.doc
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1、Lesson one1Vocabulary词汇Corporate Guest商务客户FIT 散客Group团队Traveler游客Walk-in自来客Average Room Rate平均房价Long-staying Guest Discount长住客优惠价Long-staying Guest长住客Competitor竞争对手2Sentences句型1. Good morning /evening/ afternoon Sir / Madam, welcome to our hotel!早上好/晚上好/下午好,先生/女士,欢迎光临!2. Thank you for choosing our h
2、otel!感谢你选择我们酒店!3. It is glade to see you again, Sir / Madam.很高兴再次见到您,先生/女士。4. What can I do for you Sir / Madam? 有什么可以帮您,先生/女士?5. Please take a seat, Sir/Madam. 先生/女士, 请坐。6. Could you please come this way? 请这边走好吗?7. Thank you for staying with us! 感谢您在我们酒店下榻!Lesson Two1Vocabulary词汇Rack Rate门市价Tariff价
3、格表Package /Wedding Package套餐/婚宴套餐Commission佣金Market Share市场客源分配Ad / Advertisement广告Travel Agency旅行社Banner横幅Poster海报Flyer宣传页2Sentences句型1. Sorry to have kept you waiting. 对不起,让您久等了。2. We hope to see you again in the near future! 希望能很快能再见到您! 3. Have a nice/safe trip! 一路平安。4. Wish you a pleasant journe
4、y! Good luck! 祝您旅途愉快!祝好运!5. Have a nice day! 祝您一天都愉快!6. You are welcome! 不客气!7. Thank you for your advice (information, help). 谢谢您的忠告(信息,帮助)。8. Ill check it at once and call you back. 我立即查一下并给您回电。9. I see, we will do our best to help you.我明白了, 我们会尽力帮您。Lesson Three1Vocabulary词汇Brochure宣传册Commercial商业
5、广告Fact Sheet(酒店)简介Sales Kit营销套册Give-away赠品Logo(酒店)店标Target Market目标市场Marketing Strategy营销策略Media媒体Picture照片2Sentences句型1. We hope well have another chance of serving you. 我们希望还会有机会为您效劳。2. Its my pleasure. 非常高兴为您服务。3. Just a moment, please. 请稍等一下。4. Ill be with you in a moment, Sir/Madam. 我马上就来,先生/女士
6、。5. Ill go and get it to you right away, Sir/Madam. 我马上去给您拿来,先生/女士。6. Ill report this matter to our manager immediately, Sir/Madam. 我将向经理汇报此事。7. We can discuss any further details later. 我们一会儿可以进一步讨论细节。8. Would you mind waiting for a little moment, please? 您介不介意稍等一会儿?9. Im so sorry to hear that.听到这个
7、消息我很难过。Lesson Four1Vocabulary词汇Public Relations公共关系Press Release新闻发布Promotion推广Sales Call电话拜访TV Station电视台Radio Station电台Up Selling促销Room Type房型Event Order宴会通知单Coordinator工作协调 2Sentences句型1. Ill look into this matter right now.我马上去查清情况。2. Dont worry, Sir/Madam, just leave it to me. 别担心,交给我来处理吧。3. Ex
8、cuse me, could you please tell me what happened with you? 对不起,您可以告诉我出什么事了吗?4. Im very sorry for the inconvenience caused by us. 很抱歉给您带来的诸多不便。5. Sorry, Sir/Madam, I am not sure about it, but Ill check it out for you immediately. 对不起我不敢肯定,但我很乐意为您弄清楚。6. Thank you for your understanding. I assure you it
9、 wont happen again. 感谢您的理解,我向您保证此事将不会再发生。7. I regret to say we can not guarantee that at the moment, but well do our best. I hope youll understand.抱歉,我们不能保证,但我们将尽最大努力,希望您能理解。Lesson Five1Vocabulary词汇Guest Comments客人意见Non-smoking Floor无烟楼层Fax Sheet传真Kids Corner儿童游乐区Conference Room会议室Ballroom宴会厅Complim
10、entary Room免费房Action Plan行动计划Itinerary 行程Classroom Type Set-up 教室式布置Cocktail Party鸡尾酒会2Sentences句型1. If you have any questions, please feel free to contact us. 您如果有什么问题,敬请和我们联系.2. Ill check if there is a room available, sir / madam.我查一下是否有空房,先生/女士。3. I would like to show you around in our hotel.我想带您
11、参观一下我们酒店。4. We will send you a confirmation letter soon. 我们很快会给您发一封确认信。5. Our hotel is just one hour travel by car from either the Guangzhou Baiyun International Airport or the Shenzhen Baoan international Airport. 我们酒店距离广州白云机场或深圳宝安机场仅1小时的车程6. Our hotel is located in the new business center of Dongg
12、uan and within a commercial and shopping precinct, Qi Feng park and the popular “Bar Street” are close by.酒店位于东莞的新城区商业及购物中心,紧邻旗峰山公园和著名的酒吧街。Lesson Six1Vocabulary词汇Theater Type Set-up剧院式布置U-shape Set-up U型布置V-shape Set-up V型布置Show Room 参观房Internet Connection 宽带连接Satellite Channel 卫星频道Concierge Service
13、s礼宾服务Pick- up Service接机服务Visual /Audio Visual Equipments视听设备2Sentences句型1. The hotel consists of 260 elegant guestrooms, half of them are with a stunning view of Qi Feng Mountain.260间客房布置得高贵典雅,拉开窗帘就能欣赏到旗峰山的美景。2. Our room type varies from: 我们的房型有:Superior Twin (2 beds)高级客房(双床)Superior King(King-size
14、Bed)高级客房(大床)Deluxe Twin(2 beds)豪华客房(双床)Deluxe King(King-size Bed)豪华客房(大床)Executive Twin(2 beds)行政客房(双床)Executive King(King-size Bed)行政客房(大床)Standard Suite(King-size Bed)标准套房(大床)Superior Suite(King-size Bed)高级套房(大床)Deluxe Suite(King-size Bed)豪华套房(大床)Executive Suite(King-size Bed)行政套房(大床)Presidential
15、Suite(King-size Bed)总统套房(大床)3. Forum Chinese Restaurant provides guests with 25 private rooms, 400 seating capacity, featuring dishes: Sharks fin, abalone, birds nest and seafood restaurant:旗峰山酒家设有25间贵宾房,可提供400人用餐。菜系:以羽翅,鲍鱼,燕窝及海鲜为主。4. LEscale Western Restaurant provides guests with 224 seating capac
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