酒店英语.ppt
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1、,Hotel English,Unit Ten,Booking a Table,Booking a Table,I Discovering Language,Im sorry .,Sound linking?,I. Discovering Language Read the following, pay attention to the sound-linking: all of us wait a minute how much is it first of all for a while some of it hand it over tell us sold out keep it ta
2、ke part in get out,Booking a Table,II Introduction,Words Reference,Introduction,Word Reference:,quality n. 优良品质 food and beverage operation 餐饮经营 administrative adj. 行政的 purchasing steward 采购员 subdepartments head 分部门主管 operation n.加工、操作 preliminary adj. 初步的 sanitation n.卫生 account for 占比重 proportion
3、n.比例 sales outlets 销售渠道 lounge bars 休闲酒吧,Even though the sleeping rooms provide the major source of income for a hotel, a quality food and beverage operation is often at the heart of various types of hotels. The food and beverage department is a very important division in a hotel. It is often one of
4、 the foremost income earners for the hotel, which can account for two fifth to one half of a hotels profit.,Introduction,The primary concern of food and beverage department is to provide appropriate food and beverage service for guests. All the activities involved can be divided into three areas, na
5、mely, management, production and service.,The management jobs in the department are essentially administrative. They include mainly those of the F&B manager, F&B controller, purchasing stewards, the storekeepers, and the subdepartments head.,The food and beverage operation in the hotel involves a hi
6、gh degree of technical knowledge and skill. Production jobs are mainly in the kitchens, made up of preliminary preparation, cooking, finishing, and sanitation.,The food and drink service is the second major activity of most hotels and in many of them it accounts for larger proportion of employees th
7、an the provision of sleeping accommodation and related service. Service jobs are those in the various sales outlets, such as coffee shops, lounge bars, banqueting rooms, and other restaurants.,Booking a Table,III Lead-in Activities,Do you know?,Let me explain it to you,Can you give the answers to th
8、em ?,1.How important do you think the food and beverage department is in a hotel? 2.What are the main tasks for the food and beverage department? How the activities can be divided? 3. What is the major activity of the most hotels? Why does it say that the services in food and drink are very importan
9、t? 4.If you want to book a table in the restaurant over the phone, what information should you give to the receptionist? 5.If the guests dont have any reservation, what should the hostess do when there is no table available?,Class activity,team work,Booking a Table,IV Topic extension,Words and Expre
10、ssions,Listen to the following dialogues.,Words and expressions:,The Charterhouse Hotel 利景酒店 a table for two 两个人的餐桌 in your party 同行的人 elegant 优雅的 reservationist n. 接待员 well-decorated adj.装饰精美的 vacant seat 空缺的座位 lavish a. 奢侈的 credit card 信用卡,Dialogue I,O: Good afternoon, Charterhouse Hotel. Can I he
11、lp you? J: Good afternoon, sir. Im the guest in Room 212. I wonder whether I can book a table for tomorrow evening. O: All right. How many persons at your party? J: A party of four.,IV Topic Extension,Booking a Table on the Phone,Mr. Jones (J) calls The Charterhouse Hotel to make a restaurant reserv
12、ation. An operator (O) answers.,pair work,O: OK. At what time can we expect you? J: Ah, around 7:00 p.m. O: Would you like a table in the main hall or in a private room, sir? J: A private room will be fine. The room should be clean and elegant. Ill entertain my business partners.,IV Topic Extension,
13、O: No problem. A private room for four people at about 7:00 p.m. tomorrow evening. Is that right? J: Thats right. O: May I know your name, please? J: Abraham Jones. A-b-r-a-h-a-m J-o-n-e-s. O: Mr. Jones. We expect your coming with pleasure. Have a nice day. J: Thank you.,IV Topic Extension,Dialogue
14、II,IV Topic Extension,Party Reservation,R: Good morning. Rose restaurant. May I help you? C: Yes. Id like to hold a party in a private room on Wednesday evening, May 10th. R: Ok, sir. What time would you like your party to be held? C: From 8:00 p.m. to 12 oclock. Is that OK? R: Sure. How many people
15、 will be there?,C-Client R-Reservationist,IV Topic Extension,C: Six. Could you arrange a well-decorated private room for us? We need a good environment. R: Of course, we can. We have a large room for about 10 people, which is specially prepared for parties. Please be assured that we will try our bes
16、t to create a comfortable environment to meet your entire satisfaction. C: Great. What delicious food will you offer?,IV Topic Extension,R: We have a wide range of Chinese and Western style food, from which you can make your own choice with your own interest. C: Good. How about the price? I dont wan
17、t to be too lavish. R: I know. We assure you that the food here are favorable in price. If the expense exceeds 200 Yuan, you can enjoy 80% discount in cash.,C. Fine. Please book it under the name of Jack Chen. R: Well, its Mr. Chen, a private room for 6 persons on May 10th, from 8 p.m. to 12 p.m. C:
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