旅游服务英语EnglishforTourService.ppt
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1、旅游服务英语 English for Tour Service,主编:林 群 安锦兰 制作:李晓新 2011年1月,English for Tour Service,Chapter 1 At the Travel Agency Chapter 2 Arrival Chapter 3 At the Hotel Chapter 4 Food and Drinks Chapter 5 Transport,English for Tour Service,Chapter 6 Sightseeing Chapter 7 Shopping Chapter 8 Entertainment Chapter 9
2、 Complaints and Emergencies Chapter 10 Departure,Chapter 1 At the Travel Agency,Unit 1 Tour Consultation Unit 2 Tour Arrangement,Unit 1 Tour Consultation,In this unit, you will Learn career skill Recommend travel proposal Make an FIT tour booking Make a group tour booking Learn Successful selling st
3、eps,Unit 1 Tour Consultation,Words and Expressions accommodation n. 住宿 certificate n. 证明书 obligation n. 职责 Regulation n.规则, 规章 vaccination n.医接种疫苗 advisory n. 报告 currency n. 货币 passport n.护照 visa n. 签证 rental n.租赁,Unit 1 Tour Consultation,admission n.允许进入 coach n. 大客车 folder n.折叠式宣传资料 option n. 选择 r
4、oundtrip a. (车票等)往返的 vacancy n. 空缺 admission ticket 门票 FIT (Family and Individual Tourist) 散客 tour guide 导游,Unit 1 Tour Consultation,travel agency 旅行社 brochure n. 宣传小册子 discount n. 折扣 minimum adj. 最低的 package n. 包价项目 sightseeing n. 观光 boutique hotel 精品酒店 packaged tour 包价旅游 travel agency 旅行社,Unit 1 T
5、our Consultation,1. I would like to reserve a tour of the city for my group. 2. May I have the name of the group, sir? 3. Do you need a tour guide? 4. When are you planning on traveling? 5. What is the price for this travel package?,Unit 1 Tour Consultation,6. Id like some information about holidays
6、 in Japan. 7. May I suggest you our 3-day-2-night package tour? 8. Can you also reserve hotel rooms for the night? 9. Id like to take a one-day sightseeing tour around the city. 10. Here are some brochures. They can give you some information.,Unit 1 Tour Consultation,Words and Expressions awareness
7、n. 意识 convince vt. 使信服 facility n. 设备 offer vt. 提供 routine n. 程序 in terms of 从角度来讲 leave sb alone不干涉某人,Unit 1 Tour Consultation,browse v. 浏览 excursion n. 远足 investigate v. 调查 present vt.介绍 rapport n. 和睦关系 in this case 在这种情况下 move on to转换(话题),Unit 2 Tour Arrangement,In this unit, you will Learn caree
8、r skill Introduce the itinerary to tourists Discuss the tour arrangement Negotiate about the change of the itinerary Learn how to write itinerary,Unit 2 Tour Arrangement,In this unit, you will Learn career skill Introduce the itinerary to tourists Discuss the tour arrangement Negotiate about the cha
9、nge of the itinerary Learn how to write itinerary,Chapter 2 Arrival,Unit 1 Guests Arrival Unit 2 Exchanging Money,Unit 1 Guests Arrival,In this unit, you will Learn career skill Go through the immigration at the airport Collect luggage Greet guests at the airport make a welcome speech,Unit 1 Guests
10、Arrival,Words and Expressions cardboard n. 纸板 coach n. 长途旅游汽车 facility n. 设施 inform v. 通知, 告诉 luggage n. 行李 prior to 在前,居先,Unit 1 Guests Arrival,visible adj. 看得见的, 明显的 claim n. 认领 compensation n. 补偿, 赔偿 fulfill vt. 履行, 实现, 完成 location n. 位置, 场所 sincerely adv. 真诚地 parking lot 停车场,Unit 1 Guests Arriva
11、l,Words and Expressions handout n. 分发的印刷品, 新闻稿 check-in luggage 托运行李 HR manager 人力资源部经理 return ticket 往返票 rolley bag 拉杆箱 jet lag 时差 luggage tag 行李签 telecommunications company 电信公司,Unit 1 Guests Arrival,1. I am afraid I can not find my other checked luggage. 2. Excuse me, where is the baggage claim a
12、rea? 3. Could you describe your lost luggage as detailed as possible? 4. It is a durable/stylish/elegant shoulder bag with practical nylon straps and blank trim. 5. What is the purpose of your trip?,Unit 1 Guests Arrival,6. How long are you planning to stay? 7. About four days. My return flight is F
13、riday. 8. I am here as an exchange student. 9. It was a pretty long trip, say, almost twelve hours without stopovers. 10. Please leave your big suitcase outside the bus. Well help carry them on,Unit 2 Exchanging Money,In this unit, you will Learn career skill Exchange money Ask about savings Buy and
14、 cash travelers check Know some tips for changing money,Unit 2 Exchanging Money,Words and Expressions abbreviate v. 缩写, currency n. 通货;货币 ensure v. 保证 refer to 查阅, 提到, 谈到, 打听 Conversion n.变换, 转化 Denomination n.单位;币值 left over 剩下,留下,Unit 2 Exchanging Money,amount n. 数量 Euro n. 欧元 countersign vt. 副署,
15、连署 draw on 提取钱 exchange rate 汇率 worth of 值.钱 Complete adj. 全部的, vt. 完成, exchange memo 兑换水单 foreign exchanging counter 外币兑换柜台,Unit 2 Exchanging Money,1. Whats the exchange rate for U.S. dollars? 2. How would you like the cash? 3. Let me have it in twenties. 4. I want to buy US$1000. 5. Let me check t
16、odays selling rate.,Unit 2 Exchanging Money,6. Can I buy travelers checks here? 7. You just need to fill out this form. Do you have ID? 8. What do I need to do open a bank account here? 9. Id like to change some euro into US dollars, please. 10. Id like to cash this check.,Unit 2 Exchanging Money,ac
17、cess n. 通路, 访问, 入门 convenient adj. 便利的 decent adj. 恰当的 identify vt. 识别, 鉴别 kiosk n. 亭子 via prep. 经, 通过, 经由 beware of 意识到 alternative n.二中择一, 可供选择的办法, 事物 fade v. 减弱 transaction charge 交易费,Chapter 3 At the Hotel,Unit 1 Checking in Unit 2 Hotel Service and Facilities,Unit 1 Checking in,In this unit, yo
18、u will Learn career skill Make hotel reservations Reconfirm your room Check in at the hotel Learn how to make check-in arrangement,Unit 1 Checking in,Words and Expressions arrangement n. 安排;整理 accept v .接受,领受;答应,同意 cost n. 代价,价值,费用 deposit n. 存款,定金 executive adj. 管理的, 行政的 reservation n. 预定, 预约,Unit
19、1 Checking in,checkout time 退房时间;核查时间 assign v. 分配,分派 client n. 顾客,客户 deluxe adj. 豪华的;高级的 distribute v. 分发;分配,Unit 1 Checking in,passport n.护照;通行证;执照 rotate v, 转动;循环, 轮流 hand out 分给 tariff n. (旅馆、饭店或服务公司的)价目表,收费表 check-in time 到达并登记时间;报到时间;,Unit 1 Checking in,1. Can I book a room for September 9th?
20、2. When for? 3. How long will you be staying 4. What kind of room would you like? 5. How much is the charge per night?,Unit 1 Checking in,6. Who would you like to book for? 7. What should I take if I check in? 8. Here is my ID card. 9. Is there any preferential rate or a discount for the party? 10.
21、How would you like to pay, in cash or by credit card?,Unit 1 Checking in,check your passports 检查护照 hotel services 店内服务 made a reservation 预定 fill in the information 填入信息 keys cards 门卡,Unit 2 Hotel Service and Facilities,In this unit, you will Learn career skill Introduce hotel services Introduce hot
22、el facilities Introduce the membership policy Learn how to offer and get the hotel services and Facilities,Unit 2 Hotel Service and Facilities,Words and Expressions amenity n. 设施 power n. 电源 calls for 要求 electronic adj. 电子的 maintenance employee维护职工 pay-movie 付费电影,Unit 2 Hotel Service and Facilities,
23、remote controller 遥控器 wardrobe n. 衣柜 currency Exchange 外币兑换 mini-golf 微型高尔夫场 the room service 送餐服务 valuable safe 保险箱,Unit 2 Hotel Service and Facilities,1. Would you like to introduce your hotel services to us? 2. Outdoor tennis courts are also available, and a golf course sits just a few minutes fr
24、om the hotel. 3. Excuse me, where is your Fitness Center? 4. Can I get a massage there?,Unit 2 Hotel Service and Facilities,5. How can I relax and make ourselves comfortable in your hotel? 6. How does it charge? 7. Is there a discount for registered guests? 8. Where is the swimming pool? 9. Can I ge
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