2019【英文资料】EICC Working Hours Taskforce KPI Scorecard.ppt
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1、EICC Working Hours Taskforce KPI Scorecard,http:/ Potential KPI Cause and Effect Diagram KPI Impact Interaction Matrix KPI Reporting Guidelines Examples of Recommended Methodologies* KPI Development Progress Scorecard Summary,* The root causes included in this presentation and in the KPI guidelines
2、are examples only and are not based on actual root cause analysis data or results. Each situation is unique and should be addressed accordingly with the Root Cause Analysis Tool provided as part of the Working Hours Task Force toolkit.,http:/ high-level understanding of the various Key Performance I
3、ndicators that may be of value when addressing possible root causes of excessive working hours. Provide an understanding of the interactions between departments within an operation that may impact working hours performance. Recommend review process for KPIs.,http:/ Cause,Orders outside of lead time,
4、Material delivery / safety stock level,Resource planning accuracy,# of workers exceeding working hours limit,# of workers without 1 day/wk off in 7 days,Overtime pay,Attrition rate,Productivity,Training cost delta,Total cost trend,Satisfaction rating,High-Value KPIs: Excessive Working Hours,Cause an
5、d Effect,http:/ Impact Interaction Tool,http:/ Reporting Guidelines,http:/ Examples of KPI Development Tool in Use,Identification of working hour overages or lack of rest days (includes both EICC and China OT legal requirements) Potential excessive working hours created by material shortage Potentia
6、l excessive working hours created by life cycle volume inaccuracy,The following examples are intended to illustrate use of a KPI Scorecard to track specific indicators of, or contributing factors influencing excessive working hours.,http:/ Development Methodology Example Working Hours,Elements of KP
7、I Primary owner (for reporting metric) HR, Finance Method Trend Analysis Management Influence Sales, planning/forecasting, HR/workforce planning, operations, materials Type of Indicator Lagging Potential Causes Orders exceeding capacity, unexpected demand, lack of required workforce resources, mater
8、ial availability Comments Requires accurate weekly/monthly data reporting from time and attendance system,Steps to take Establish methodology to extract time implement plans to address root causes Continue to track performance against EICC/local legal requirements and address overages,Work hours and
9、 rest days meet EICC requirement, but fail to meet China OT legal requirement for Feb Sept.,http:/ Development Methodology Example Material Availability,Elements of KPI Primary owner- Suppliers Material Management and Brands Purchasing Method Waterfall Chart, Trend Analysis Mgmt Influence Sub-tier s
10、uppliers, Planning Type of Indicator Leading Potential Causes Force Majeure, Cost Pressures, Incorrect or poor data inference. Comments Impact to working hours occurs when material is not available and then a catch up schedule is introduced to match revised availability.,Steps to take Establish % fl
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