跨文化商务交际Unit 4 Non时-verbal communication.ppt
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1、This is an introduction to New Zealands unique indigenous peoples, the Maori. This picture illustrates the Maori greeting. It is believed that when Man created his mate out of earth, he breathed life into her through her nose. When Maori press noses together they are sharing their breath of life.,Un
2、it 3,Non-verbal communication,Theres language in her eye, her cheek, her lip. William Shakespeare,Contents,1. whats nonverbal communication? 2. The functions of NVC 3. Understanding the various forms of the nonverbal communication 4. Understanding the nonverbal barriers in intercultural communicatio
3、n,Theres language in her eye, her cheek, her lip. William Shakespeare,Its hard to tell that world we live in is either a reality or a dream.,Comparing verbal and non-verbal communication,Introduction to non-verbal communication,in communication with others only 30 % of the communication is verbal, 7
4、0 % is non-verbal non-verbal communication involves gestures, facial expressions, eye contact our non-verbal behaviour is mostly subconscious -All communication other than that involving words and language” -“Bodily communication, other than words and language,The universal use of non-verbal communi
5、cation,there is some universality in non-verbal communication, especially in facial expressions six basic emotions are communicated by facial expressions in much the same way in most societies: happiness, sadness, disgust, fear, anger and surprise but what causes the non-verbal behaviours can vary t
6、here are also variations in the rules for non-verbal behaviour,Universal body language,Pressing ones palm Together and rest ones head on the back of ones hand.,Moving the hand in circles over the stomach,Pat ones stomach before a meal,smile,Im full,Almost any emotion,the gestures in a basketball mat
7、ch,the gestures in a basketball match,the gestures in a basketball match,the gestures in a basketball match,Functions of Nonverbal Communication,1. When we say “The new museum is south of that building”, we usually point in a certain direction. The function of repeating,Functions of Nonverbal Commun
8、ication,2. You tell someone that you are pleased with his performance, and at the same time you pat the person on the shoulder. The function of complementing,Express Emotion or Affect,Facial expressions and gestures that augment the verbal expression of feelings,Microsoft Photo,Functions of Nonverba
9、l Communication,3. If people in a group are boisterous, you might place your index finger to your lips as an alternative to saying, “Please calm down so that I can speak”. The function of substituting A substitution for all the words it would take to convey the same meaning,Functions of Nonverbal Co
10、mmunication,4. In conversation we nod our head in agreement to indicate to our partners in communication that we agree and that they should continue talking. The function of regulation,Regulate Interaction,Facial expressions or gestures that are used to control or regulate the flow of a conversation
11、,Microsoft Photo,Functions of Nonverbal Communication,5. Just before an important examination, you tell someone you are relaxed and at ease, yet your voice quavers and your hands shake. The function of contradicting Your body doesnt know how to lie.,Lie to me,http:/ can read clues embedded in the hu
12、man face, body and voice to expose the truth and lies in criminal investigations.,Categories of NVC,Body movement (kinesics) -Gestures -postures -eye-contact -facial expression -physical contact Closeness/space (proxemics) Time (Chronemics) Environment,Everything except the words!,Kinesics,Eye Conta
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- 跨文化商务交际Unit Non时-verbal communication 文化 商务 交际 Unit Non verbal
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