酒店英是语学习情境三:客房服务英语3-1 Showing the Room.ppt
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1、学习情境三:客房服务英语,学习任务: 客房迎宾服务,Name : Helen Job: Room attendant Responsibility: To welcome guests and show them to guestrooms and introduce room facilities.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After fini
2、shing this task, you should be able to: Greet the guest Show the guest to his room and introduce the facilities,Working Procedures 工作程序,Greet the guest. 迎接客人 Find out the identity of the guest and the room. 确认客人身份信息和房号 Show the way to the guests room. 为客人引路 Open the door for the guest. 为客人开门 Ask the
3、 guest for the opinion about his/her room. 询问客人对客房的意见,Working Knowledge 工作知识(1),1.After entering the room, you should ask the guest if he/she is satisfied(满意) with the room with the following sentences, “How do you like this room?” or “How is everything”. If the guest isnt satisfied with the room, y
4、ou should try to solve the problem or change another room for him/her.,Working Knowledge 工作知识(2),2.Common Facilities in Guestrooms 客房中的常见物品 (1). Sitting Room,(2). Bathroom,Hotel Task 酒店任务,Suppose you are Helen, now youre going to show the guest to his room and introduce room facilities. Please perfo
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