酒店英语unit3 Housekeeping at a义 Hotel.ppt
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1、酒店英语,HOTEL ENGLISH,Unit 3 Housekeeping at a Hotel,Objectives:,After the unit, the students are supposed to be able to,understand the housekeeping services in a hotel,understand how to explain housekeeping services,know how to offer housekeeping services to guests,1,2,3,next,back,Part One Text A,Part
2、 Three Listening In,Part Two Speaking Out,Part Four Text B,Part Five Writing,Content,next,back,next,Hotels are often judged by the standard of the housekeeping services they provide. Good housekeeping services include not only traditional room service of food or beverages in guests rooms in hotel bu
3、t other services which are offered friendly, quickly and efficiently. Good telephone technique is vital.,Part One Text A,Preview,back,酒店英语 Part One : Text A,Can I have the Barbie Suite? Para.1 Hotels are turning to childrens fantasy icons such as Barbie, Shrek and Snow White to sell rooms, possibly
4、at higher prices, to attract families.,next,back,Para.2 Disney, Gaylord and the Dorchester Collection are among hotel operators trying to capitalize on pop culture to fill rooms on weekends when business travelers are gone, on spring or summer breaks, or at locations that attract vacationing familie
5、s.,back,酒店英语 Part One : Text A,next,next,back,Para.3 Hotel operator Gaylord announced the latest deal recently. Its working with DreamWorks Animation to bring Shrek, Kung Fu Pandas Po and Madagascar characters into its hotels. Under the arrangement, Shrek could show up at a childs birthday party. Ku
6、ng Fu Pandas Po could appear at a breakfast. And the Madagascar penguins could go down the ice slide in the Gaylord hotels popular wintertime show.,back,酒店英语 Part One : Text A,Para.4 “If you look at all these reality shows on TV, this stuff is fantasy. People like to put themselves mentally and emot
7、ionally in different places,“ Gaylord CEO Colin Reed says. “This is what we can offer folks.“,next,next,back,Para.5 The idea could be a hit in the age of Facebook and Twitter, when people can brag about their experiences to their social network. “People want something unique,“ says Jeffrey, DreamWor
8、ks CEO.,back,酒店英语 Part One : Text A,Para.6 Gaylord will begin introducing to guests their plans of adding DreamWorks characters during holidays, when the hotels launch their annual winter holiday show.,next,next,back,Para.7 Other hotels are seeking to make the most of fulfilling fantasy:,Para.8 Disn
9、ey is changing 512 rooms at a Walt Disney World hotel into princess-themed “Royal Rooms.“ The rooms are expected to open early next year. Guests might see bathroom faucets in the shape of Aladdins genie lamp.,back,酒店英语 Part One : Text A,Para.9 In Paris, Hotel Plaza Athne will change some rooms into
10、Barbie- and Hot Wheels-themed rooms for the month of August. Barbie fans will be able to book either the “Fashion Icon“ Barbie room, which comes with a computer and designer furniture, or “Modern Princess“ Barbie room, which comes with royal linens and a pet grooming table. The hotel is working with
11、 toy maker Mattel. Other hotels, including the Palms Resort in Las Vegas, have created Barbie-inspired hotel suites.,next,next,back,back,酒店英语 Part One : Text A,Para.10 The fantasy trend isnt only aimed at little boys and girls. Londons chic Berkeley Hotel offers a stylish designer fashion trunk like
12、 Carrie Bradshaws closet in Sex and the City. Its filled with Dior and Chanel jewelry and other stylish treasures that women who pay extra to use the trunk can wear on the town.,next,next,back,back,酒店英语 Part One : Text A,Para.11 Bringing in fantasy could also help hotels sell higher prices up to 50%
13、 more than for a regular room or hotel stay, says Rob, a marketing professor at Cornell University.,next,next,back,Para.12 According to a study by a customer experience consulting firm, 44% of consumers described the majority of customer service experiences theyve had as “unexciting and uneventful.“
14、 But “If youre involving somebody with the character of Shrek , theyre going to remember that.“,capitalize (on): make use of,She has capitalized brilliantly on every disadvantage.,We should capitalize on every chance we get to improve our English.,她很出色地将每一个不利因素化为有利。,我们应该利用一切机会来提高英语水平。,Text A Words a
15、nd Expressions,show up: appear,The policeman showed up at the right time when the thief tried to escape.,We waited for more than an hour but he didnt show up.,小偷想逃跑时,警察正好赶到。,我们等了一个多小时,但是他都没有露面。,Text A Words and Expressions,hit: n. a big success,Gangnam Style was a surprising hit in 2012.,To his surp
16、rise, his latest song became a big hit.,江南Style出乎意料地成为2012 年的热曲。,出乎他的意料,他的新曲风靡全国。,Text A Words and Expressions,describe as: consider as,He described the adventure as fascinating and complicated.,Football fans described Maradona as one of the best football players in history.,他认为这次历险精彩曲折。,足球迷们认为马拉多纳是
17、史上最好的球星之一。,Text A Words and Expressions,involve: vt. get sb. to take part in sth.,The child is so dependent on his mother that he involves her in everything he does.,Soon, he gained his managers trust and got involved in business negotiations of the firm.,这孩子非常依赖妈妈,做什么事都要和妈妈一起。,他很快得到经理的信任,参与公司的商务谈判。
18、,Text A Words and Expressions,back,酒店英语 Part One : Text A,next,next,back,Exercises,1. Why are hotel operators from Disney, Gaylord and the Dorchester Collection trying to capitalize on pop culture?,I. Read the passage and answer the following questions.,They are trying to attract vacationing familie
19、s at high prices.,2. What is the latest deal between Gaylord and DreamWorks Animation?,Its to bring Shrek, Kung Fu Pandas Po and Madagascar characters into its hotels.,back,酒店英语 Part One : Text A,next,next,back,Exercises,I. Read the passage and answer the following questions.,3. Why do hotel operato
20、rs want to bring fantasy icons into hotels to the customers?,They want to provide the guests with a feeling of fantasy and to put them mentally and emotionally in different places,4. According to Jeffrey, DreamWorks CEO, why can the idea to bring cartoon characters into hotel succeed?,It is a time t
21、hat people want something unique, and people can brag about their experiences to their social network by the internet such as Twitter and Facebook.,back,酒店英语 Part One : Text A,next,next,back,Exercises,5. According to the passage, what is special in a Barbie-themed room?,I. Read the passage and answe
22、r the following questions.,Some rooms come with a computer and designer furniture; some come with royal linens and a pet grooming table.,6. Is the fantasy trend only aimed at little boys and girls?,No, its not. Its also aimed at adults.,back,酒店英语 Part One : Text A,next,next,back,Exercises,7. Accordi
23、ng to the passage, what are the advantages of bringing in fantasy in the hotels or their rooms?,I. Read the passage and answer the following questions.,To attract the guests, sell the products, and sell the rooms at higher prices.,8. What is the feedback of the customers who experienced the fantasy
24、hotels?,They think it is unforgettable.,back,酒店英语 Part One : Text A,next,next,back,Exercises,II. Match the following terms with their Chinese meanings.,1. Barbie Suite 2. reality show 3. bathroom faucet 4. toy maker 5. hotel operator 6. customer experience 7. royal linen 8. vacationing 9. social net
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