酒店英语学习情境一:前厅服务英语1-4 Accompanyi阳ng the Guest.ppt
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1、学习情境一:前厅服务英语,学习任务: 陪送客人,Name : Jackson Job: Bellman Responsibility: To show guests to the room and introduce the facilities,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should
2、be able to: Accompany guests to the room Introduce room facilities,Working Procedures 工作程序,Walk with the guests 与宾客同行 Talk to the guests 与宾客交谈 Show how to use the room key 示范如何使用客房钥匙 Enter the guestroom first 先进入客房 Turn on the lights 开灯 Hold the door open for the guests to enter 开这门让宾客进入 Point out t
3、he room facilities 指明客房设施 Extend the wishes to the guests 向客人表达祝愿,Working Knowledge 工作知识(1),1. When dealing with luggage service, you should remember the following tips Luggage will never be left unattended. (时刻照顾好客人的行李。) All guests will be offered luggage assistance. (应为所有客人提供行李帮助。) Bags will be de
4、livered to guest room within minutes of completion of check-in. ( 客人行李在入住后分钟内送达房间。) If guest does not want to lose sight of his luggage, Bellman will accompany the guest to his room. (尽量运送行李与客人一起进入房间。),2.Here are the service guidances for rooming the guests Staff will knock/ring & announce presence
5、when delivering luggage. (先敲门,报出部门。) Luggage will be placed on luggage rack. (行李应该放置在行李架上。) Garment bags will be placed on hook inside closet or on luggage rack. (手提西服包应挂在衣柜内。) Attendant will wish guest a pleasant stay. (离开房间前,祝客人入住愉快。),Working Knowledge 工作知识(2),Hotel Task 酒店任务,Suppose you are Jacks
6、on, now youre going to accompany the guest to his room. Please perform the task according to the hints below with your partner,角色A: 你是Mr. Brown, 你完成入住登记后,让行李生带你到房间。 角色B: 你是行李生Jackson,你引领客人乘电梯,并向客人简单介绍酒店和房间内的设施 。,Words to know,elevator/lift n. 电梯 key card n. 房卡 curtain n. 窗帘 else adj. 其他的 stay vi. 停留
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