酒店英语学习情境一:前厅服务英语1-8 C阳hecking Out.ppt
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1、学习情境一:前厅服务英语,学习任务: 结帐退店,Name : Kate Job: Cashier Responsibility: To help check out and settle the bill for guests.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should be able t
2、o: Deal with different methods of paying the hotel bill. Explain a series of items on the hotel bill.,Working Procedures 工作程序,Ask the guest for his/her room number 询问宾客房间号 Check if the total is correct 检查总额是否正确 Ask if there were any charges made recently 询问最近是否有消费 Print and present the invoice to th
3、e guest 打印并将账单交给宾客 Help the guest settle the payment 帮助宾客结帐 Present the receipt to the guest 把收据交给宾客 Thank the guest for staying at the hotel 感谢宾客入住酒店,Working Knowledge 工作知识(1),1. The main duties of the cashier.,Working Knowledge 工作知识(2),2. Some abbreviations on the bills,Working Knowledge 工作知识(3),3
4、. The following is a chart showing the components of a hotel bill.,room service charge,last-minute charge,restaurant bill,Hotel Bill,Laundry service charge,Room rent,Telephone bill,Hotel Task 酒店任务,Suppose you are Kate, now youre going to help the guest check out. Please perform the task according to
5、 the hints below with your partner.,角色A: 你是George Brown, 到前台办理结帐退宿,你打算用美国运通卡付款. 角色B: 你是前台收银员Kate,你为Brown夫妇办理信用结账,并祝客人旅途愉快。,Words to know,bill n. 帐单 key card 房卡 deposit n. 押金 invoice n. 发票 receipt n. 收据 change n. 零钱 include vt. 包括 draw up 结帐 total n.& vt.总数 service charge 服务费 cashier n. 收银员 extra cha
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