酒店英语学习情境二:餐厅服务英上语2-5 Beverage service.ppt
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1、学习情境二:餐厅服务英语,学习任务: 酒水服务,Name : David Job: Wine steward Responsibility: To serve drinks and help guests take the wine orders,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should
2、be able to: Serve drinks at a bar Recommend beverage to guests,Working Procedures 工作程序,Ask guests request 询问宾客要求 Repeat and confirm the order 重复和确认订单 Place an order 为客人下单 Show to the guest 向客人展示酒水 Serve the beverage 为客人上酒水 Recommend and refill another cup of beverage 向客人介绍其它酒水并为客人续杯 Thank the guest
3、for ordering the beverage 感谢宾客下的酒水,Working Knowledge 工作知识(1),1. Classification of different drinks,2. Ask the following information from the guests.,Working Knowledge 工作知识(2),The types of beverages (客人需要酒水的类型 ) Proper wine goes with dishes (客人需要佐菜的酒水) Flavors of beverages (客人对酒水味道的要求) Straight up or
4、 on the rock (加冰块还是不加冰块) Bottled or draught? (瓶装还是罐装?) The amount of beverages (需要酒水的数量),Hotel Task 酒店任务,Suppose you are David, now youre going to help the guest take wine order. Please perform the task according to the hints below with your partners.,角色A: 你是George Brown,和一帮朋友在酒吧聚会。点了一杯伏特加和一些佐酒的小食。
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