酒店英语学习情境二:餐厅服务英语2-4 Services du中ring the meal.ppt
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1、学习情境二:餐厅服务英语,学习任务: 席间服务,Name : Judy Job: Waitress Responsibility: To serve the guests during the meal.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should be able to: Serve gue
2、sts during the meal Deal with emergency during the meal,Working Procedures 工作程序,Unfold the napkin and do some preparation 为客人打开餐巾并做好上菜准备 Serve the guest 为客人上菜 Change and take away the plate promptly 及时为客人更换及撤走盘子 Check the order 检查菜单看菜式是否上齐 Notify the guest all dishes are served 通知客人菜式已上齐 Ask the gue
3、sts opinion about the dishes 询问客人对菜式的意见,Working Knowledge 工作知识(1),1、The serving order of western food,2. The serving order of Chinese banquet service,Working Knowledge 工作知识(2),3. Utensil setting of western dinner,Working Knowledge 工作知识(3),Hotel Task 酒店任务,Suppose you are Judy, now youre going to serv
4、e the guest during the meal. Please perform the dialogue according to the hints below with your partners.,角色A: 你是George Brown,30分钟后,对于菜式还没有上感到非常生气。待菜式上齐后,发现鱼闻起来有一种怪味,蔬菜也不新鲜。对于餐厅这种不负责任的做法你感到极其失望。 角色B: 你是餐厅服务员Judy, 你立刻处理。,Words to know,dish n. 菜肴 fork n. 叉子 serve vt.& vi. 服务 knife n. 刀 change vt.& vi
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