酒店英语学习情境二:餐厅服务英语2-6 Room S都ervice.ppt
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1、学习情境二:餐厅服务英语,学习任务: 送餐服务,Name : Johnson Job: Room service waiter Responsibility: To take orders from the guest and deliver food to the guest s room.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishin
2、g this task, you should be able to: Know the procedure of taking orders from the room. Deliver food to the guests room.,Working Procedures 工作程序,Answer a call for room service. 接听电话 Write down what the guest order on the room service record. 记录客人要求 Sent the meal in a trolley to the guest. 为客人送餐 Settl
3、e the table in the guest room. 放好桌子 Took away the plates and cleaned the table for the guest room. 拿走碟子并清洁桌子 Ask the guest to sign the bill. 请客人签单,Working Knowledge 工作知识(1),1. Room service useful sentences 送餐服务常用语 (1) 敲门,自报身份: Room Service, may I come in? (2) 放置托盘(tray)或餐车(trolley)前应征询客人意见:Shall I p
4、ut it here? (3) 准备好账单,并问清楚客人的结账方式: How would you like to pay the bill? (4) 客人用餐后,撤出餐具前应询问客人: Shall I take the plates away, 并征求客人用餐的意见: How is everything? 若客人有不满,应及时补救。 2. Room service 送餐服务包括 (1) breakfast 早餐 (2) light meal 便饭 (3) refreshment 点心和小吃 (4) mid-night snack夜宵,Working Knowledge 工作知识(2),3. W
5、estern Breakfast西式早餐 (1) Continental Breakfast 欧陆式早餐 choice of chilled juice or fresh fruit in season水果汁或时令鲜果 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或茶 (2) America Breakfast 美式早餐 choice of chilled juice or fresh fruit in season 水果汁或时令果汁 two fresh eggs of any style
6、 鲜鸡蛋两只 with ham, bacon or sausage 配火腿、咸肉或香肠 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或茶,Working Knowledge 工作知识(2),3. Western Breakfast西式早餐 (3) 英式早餐 choice of chilled juice or fresh fruit in season 水果汁或时令果汁 cereals谷类食物 two fresh eggs of any style 鲜鸡蛋两只 with ham, baco
7、n or sausage 配火腿、咸肉或香肠 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或,Hotel Task 酒店任务,Suppose you are Johnson, now youre going to provide room service to the guest. Please perform the task according to the hints below with your partner.,角色A:你是Mr. William,住在1618房间。你打电话到客
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