ACCENTURE管理咨询经典.ppt
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1、7/8/2019, Andersen Consulting 2000,1,Lecture Management Consulting: An Introduction,Jrgen Zech 2001 April,7/8/2019,2,AGENDA,Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart),7/8/
2、2019,3,AGENDA,Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart),7/8/2019,4,Our Mission: Helping our clients create their future.,ACCENTURE: MISSION AND VISION,Our Vision: To beco
3、me one of the worlds leading companies, bringing innovations to improve the way the world works and lives.,7/8/2019,5,One Global Firm Act to enhance the collective values of the global partnership, while sustaining local culture.,Stewardship Think future oriented; act and invest to build a stronger
4、firm for tomorrow.,Integrity Act with openness and honesty. Always.,Respect for the Individual Treat each person as we would like to be treated.,Quality Client Service Understand and meet client expectations 100 percent of the time.,Best People Are highly competent and make a commitment to excellenc
5、e, teamwork, and the success of our clients.,ACCENTURE: CORE VALUES,7/8/2019,6,1989 Andersen Consulting becomes a separate business unit from Arthur Andersen $1.6 billion 21,400 employees 1991 Horizon 2000 Initiative to develop mission and strategic plan $2.3 billion 25,000 personnel 1993 Andersen C
6、onsulting issues its first annual report $2.9 billion 27,000 employees,1997 Andersen Consulting creates a global network of communications-focused solution centers in an effort to set the standard for speed and quality of performance $6.6. Billion 53,000 employees 1998 $8.3 billion 65,000 employees
7、2000 Joe Forehand becomes Managing Partner and introduces the 100 Day Plan Andersen Consulting wins arbitration against Arthur Andersen 01.01.01 Accenture, formerly known as Andersen Consulting,ACCENTURE: IMPORTANT MILESTONES,7/8/2019,7,ACCENTURE GLOBALLY,Employees: over 65,000 Countries: 48 Revenue
8、 99: 8,9 Billion USD Clients: The vast majority of Fortune 30 most profitable global public companies Nearly 75% of Fortune 200 global companies 100 of the most significant “Industry Standard” Internet companies,7/8/2019,8,ACCENTURE: DEVELOPMENT OF REVENUES,(U.S. Billions),7/8/2019,9,ACCENTURE: GLOB
9、AL PERSONNEL GROWTH,1997,53,426,1996,44,801,1995,38,027,1994,32,711,1998,65,134,7/8/2019,10,Americas,EMEAI,Asia/ Pacific,Hamburg,Frankfurt,Mnchen,Dsseldorf,Berlin,Wien,Zrich,ASG Austria, Switzerland, Germany,ACCENTURE IN ASG,2,750 Employees 7 Offices Revenues: 1,24 Mrd. DM,7/8/2019,11,Global Competi
10、tive Overview,Strategy,Digital Equipment,McKinsey,Andersen Consulting,Organization,Processes,Information Technology,Business Process Management (Outsourcing),Cap Gemini Sogeti,UNISYS,IBM,Computer Sciences,EDS,Boston Consulting,Booz Allen,7/8/2019,12,ACCENTURE: MARKET UNITS,Financial Services Banking
11、 Health Services Insurance Products Automotive, Industrial Equipment, Travel & Transportation Consumer & Pharmaceutical Products Retail Communications & High Tech Communications Electronics & High Tech Media & Entertainment Resources Chemicals Energy & Natural Resources Utilities Government,7/8/2019
12、,13,ACCENTURE: SAMPLE CLIENT LIST,7/8/2019,14,AGENDA,Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks) Research (some basics) Graphics (from data to chart),7/8/2019,15,NATURE, TRENDS, CAREERS,Nature and purpose of consulting,Recent
13、 trends and current challenges,Staff and career paths in consulting,7/8/2019,16,NATURE AND PURPOSE OF CONSULTING,Nature and Purpose of Consulting Definition of Consulting“ Brief look into history Different types of consulting Consulting market overview Consultant: Profession description Consulting s
14、trategies Short overview over the consulting process Reasons for clients to hire external consultants Guidelines for the client - consultant relationship,7/8/2019,17,DEFINITION OF CONSULTING,Definition of Consulting To give expert advice or provide expert counsel.“ (IKS) Consulting provides value by
15、 diagnosing, strategizing, designing, constructing, integrating, operating, or implementing solutions. Consulting utilizes relevant knowledge, based on integrity and objectivity, in both expert and advisory roles.“ (Consulting Services Team) Consulting is whatever a consultant does.“ (Cambridge Comp
16、uter Services),7/8/2019,18,CONSULTING HISTORY (1/2),Brief look into history 1532 Macchiavellis Il Principe“ 1886 Foundation of the analytical testlab“ by Arthur D. Little 1895 A piece rate system“ by F. Taylor 1909 Foundation of Arthur D. Little, Inc. 1911 The principles of scientific management“ by
17、 F. Taylor 1911 Motion Study“ by F. Gilbreth 1912 Consulting Firms“ by F. Gilbreth 1914 E. Booz sets up Business Research Services 1925 J.O. McKinsey starts his Consulting firm 1934 Urwick, Orr & Partners: Management ist lehr- und lernbar 1939 Peter Drucker The end of economic man“ 1947 Foundation o
18、f the Travistock Institute,7/8/2019,19,CONSULTING HISTORY (2/2),Brief look into history 1949 Robert Wiener Cybernetics“ 1950 Marvin Bower becomes CEO of Mc Kinsey and starts with the expansion 1951 First Deming-Avard for Quality in Japan 1954 Foundation of the BDU 1954 Peter Drucker: The practise of
19、 management“ 1957 Argyris: Personality and Organization“ 1959 Herzberg, Mausner, Snyderman: The motivation to work“ 1960 Mc Gregor: The human side of enterprise“, Maslow: Motivation and Personality“ 1963 Foundation of Boston Consulting Group 1965 Foundation of the first two Business Universities in
20、Great Britain,7/8/2019,20,EVOLUTION OF CONSULTING FOCUS,1980 1985 1990 1995 2000 2005,Quality Management Lean Management Re-engineering ERP projects Web Technology E-Commerce CRM M-Commerce Strategy,7/8/2019,21,TYPES OF CONSULTING,Different types of management consulting Strategy Advice and counsel
21、about corporate-level or business-unit strategies Operations Management Figuring out how to improve the efficiency or productivity of how a business works Human Resources Compensation and benefits advice, attracting, motivating, and retaining high quality employees Information Technology Design, imp
22、lement, test and roll-out new IT or install and operate massive packaged software “solutions“.,7/8/2019,22,Worldwide Professional Services Market,$billions,Source: Dataquest,$250,$475,$45,$85,$25,$5,$0,$100,$200,$300,$400,$500,$600,1990,1999,2003,STRATEGY VS. IT- CONSULTING,18% annual growth,Pure St
23、rategy,IT-related Service,7/8/2019,23,GERMAN CONSULTING MARKET OVERVIEW,German Consulting market overview 1998: 62.500 Management-, Personnel- and IT-Consultants (BDU e.V.) 13.200 Consulting Companies Total revenues: 18,8 bn. DM (BDU e.V.) 1999: 64.500 Management-, Personnel- and IT- Consultants (BD
24、U e.V.) 14.300 Consulting Companies Total revenues: 21,3 bn. DM (BDU e.V.),7/8/2019,24,TOP 20 CONSULTING COMPANIES WORLDWIDE,7/8/2019,25,TOP 30 CONSULTING COMPANIES IN GERMANY,Source: Lnendonk Consultancy + Research GbR, Hamburg,7/8/2019,26,WHERE DO YOU WANT TO GO TODAY?,A scene from Lewis Carrolls
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