剑桥国际英语教程Unit16.ppt
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1、Can she call you later?,How to Make a Telephone Call,(1) Announcing Identity Person Calling: B. Person Called:,Hello, this is .Im calling from Hello, Im .,Hello, this is . Who is speaking? May I have your name? May I ask who is calling? Who is that speaking?,If you are not sure who the speaker is, y
2、ou can say:,(2). Asking if some one is in ? A. Person calling:,Id like to speak to Can/may I speak to Mr. , Please? Hello, is available/there?,How to Make a Telephone Call,B. Person Called,Speaking. This is Jing. Thats me.,How to Make a Telephone Call,Person Called is not available,Im afraid hes in
3、a meeting/ not in (the office)/still at lunch /not available at the moment. Is any thing I can do for you? Can I give him a message?/Can I take a message? Sorry, shes just gone out. Would you like to ring back later? Would you like to speak to someone else?,How to Make a Telephone Call,Ask caller to
4、 wait,Yes, he is. One moment, please Hold on ( a moment), please. Let me see if hes here. Hold the line, Ill see if hes in/Ill go and find out. Ill just find out if hes in the office. Hang on.,How to Make a Telephone Call,If the speaker dials the wrong number, you can say: Can I speak to Mr Lin Ming
5、?,Lin Ming? Im sorry, but theres nobody here by this name. Im afraid we have no one by that name. Im afraid youve got the wrong number. Im sorry. But Im afraid that you must have/ have dialed the wrong number.,How to Make a Telephone Call,If you cannot hear clearly, you can say: Im sorry./ Pardon me
6、? I cant hear you very well. It seems that we have a poor connection. Shall I hang up and call you back?,(3) Asking when the person wanted will be in Person calling: B. Person called:,What time do you expect her back? What time could I reach her? When is he expected to be back? Do you know when hes
7、in?,He is not available till afternoon. Hell be here in 30 minutes. Hell be back around two oclock. (Should I have him call back?) You can ring again one hour later. In half an hour, I guess. But Im sorry I cannot tell you exactly.,(4) Asking the telephonist for help A.Person called B.Person calling
8、,Can you put me through to ? Can you connect me with the reservation office, please. Could I have extension 432?/ extension 432,please.,Good morning, United Airline. United Airline , may I help you?,(5) Leaving a message A.Person calling: B.Person called,Can I leave a message? Could you ask him to c
9、all/ring me back? Please have him return my call. Would you mind having him call me back some time tomorrow? Could you tell him I rang?,Can/May I take a message? Any message for him? Do you want to leave words/a message for him? Should I tell him youll call back,or do you want him to call you? Would
10、 you like to leave a message?,How to Make a Telephone Call,Call again or call back another time: Could you please call again tomorrow? Would you possibly call again ten minutes later? Im sorry, Mary. Im busy now. Can I call you back in about half an hour? Please feel free to call me again. All right
11、. Ill call again later.,(6) Confirming whether you are understood A.Person calling: B.Person called:,Do you understand me, sir? Are you following me,sir?,NO, Im afraid not. Yes, I follow you. Would you explain a little bit more? Could you put that in more specific terms? Could you put that more simp
12、ly?,(7) Ring off A.Person calling: B.Person called:,Thanks a lot. Good-bye. Ill get back to you soon.,Thanks for calling. Good-bye. OK. Bye-bye.,Excersize,Telephonist:company.Can I help you? Caller:Er _ ,please. Telephonist:Mr Anderson. Just one moment, Ill put you through. Anderson:yes, Anderson, a
13、ccounts. Caller : oh, erhellois that Dr Bill Anderson? Anderson : what? Nono , this is Peter Anderson. Youve got _ .You probably want Dr Anderson in R&D, thats um657. All right , 657. Caller: oh, umwell, _ through the switchboard,please. Anderson: Huh!well, Ill try (the line goes dead) Caller: Hello
14、?,Oral practice,Call one of your classmates and ask him to bring a dictionary tomorrow morning. Suppose you cant contact the person you want ask his/her roomate to take a message.,Set the scene,Suppose you are secretary. Your boss is at an important meeting now. Suddenly, you received an internation
15、al phone call from your bosss mother.She said that she would arrive in BJ two days later and asked the boss to pick her up at the airport.,Role play,You will attend your friends birthday party at night.But your parents dont allow you to get home late.,Role play,A: Where are you going , Lily? B: Im g
16、oing to ., Dad. A: You mustnt come home late. You must be home at . C: Lily is years old. Shes not a baby. She always comes home early. A: Oh, all right! But you mustnt come home after B: Yes, Dad. Thank you, Mom. C: Thats all right, dear. Goodbye. Enjoy yourself!,Role play-Complaining about your hu
17、sband,You always quarrel with your husband about the housework. Because you are so busy, but you have to look after the whole family without his help. Yesterday he invited four friends to dinner before informing you. At the same time, he is very messy.,A: Maggie, how have the things been? B: Oh, muc
18、h the same. My husband and I still seem to have argumentsn. all the time. A: What do you quarrel about? B: Oh, everything. For example, when he gets home, he expects me to run around and get his dinner. He never does anything at home. A: Mmm. B: And yesterday! He even invited four of his friends to
19、come round for a drink and didnt tell me before. A: I see. B: And hes so messy. Hes worse than a kid. He always throws his clothes on the floor. After all, Im not his servantn. You see, thats the trouble.,Role play-Rent a house,You made a phone call to inquire sth about renting the house. The landlo
20、rd introduced the house and price. At last you made a date to look at the house.,A: . I understand you have a room for rent. B: Yes, thats right. Ive got just one room still vacant.Its rather small, but Im sure youll find its very comfortable. A: I see. And how much do you charge for it? B: The rent
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