IHG洲际-绩效管理之旅-经理级培训研讨会.ppt
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1、The Performance Management Journey 绩效管理之旅,Manager Training Workshop 经理级培训研讨会,Agenda 议程,Module One: The Process 板块一:绩效管理的流程 What is Performance Management? 什么是绩效管理? Why is it important? 为什么绩效管理至关重要? How does Performance Management fit into our IHG Employee Commitment? 绩效管理如何体现洲际酒店集团对员工的承诺? What is th
2、e Performance Management journey? 什么是绩效管理之旅? Module Two: The Components 板块二:绩效管理的组成要素 What are the tools to support the Performance Management journey? 绩效管理之旅有哪些辅助工具? How do we complete the necessary forms? 如何填写必须的表格? Module Three: The Review 板块三:绩效评估 How do we calibrate our Performance Reviews in o
3、ur organisation? 如何在组织内对绩效评估进行校准? What does a successful Performance Review look like? 成功的绩效评估应该是怎样的? How do we communicate performance to our employees? 我们如何与员工就其绩效进行沟通? Module Four: The Development 板块四:员工的发展 What is a Personal Development Plan? 什么是个人发展计划? How do ensure development occurs throughou
4、t the year? 如何确保发展计划在全年中得到实施?,Module One Objectives 板块一:目标,By the end of this module, you will be able to: 通过板块一的学习,你将能够: Understand what Performance Management means at IHG 了解绩效管理对洲际酒店集团的意义 Explain why Performance Management is important 解释绩效管理的重要性 Describe how Performance Management fits with our
5、IHG Commitment 阐述绩效管理如何体现洲际酒店集团的承诺 Know the five steps of The Performance Management Journey 了解绩效管理之旅的五个步骤,Module One: Exercise 板块一:练习,Why is Performance Management important to each of the following key stakeholders in the process? 绩效管理对以下各关键方为什么至关重要? IHG 洲际酒店集团 Your organisation (hotel or corporat
6、e location) 所在组织(酒店或公司) You, as a leader 作为领导的你 Employees 员工,Performance Management 绩效管理,You will know what success means for your role 你将了解对你的角色而言什么是成功 You will be involved in regular, quality feedback discussions 你将参与定期的,高质量的反馈讨论 You will have the opportunity to develop for your current and future
7、 roles 你将有机会在你目前和未来的职位上获得发展 You will know what career opportunities are available with IHG around the world 你将知道洲际集团在全球范围内提供的职业发展机会,成长的空间,The Performance Management Journey 绩效管理之旅,Establish KPOs 设定KPO Take Action 采取行动 Review Performance 评估绩效 Plan Development 发展计划 Provide Recognition & Reward 给予认可和奖励
8、,The Performance Management Journey 绩效管理之旅,Establish KPOs 设定KPO KPOs are established in January-February 1-2月期间设定KPO KPOs are linked to our core purpose; creating Great hotels guests love 将KPO与我们的核心目标联系起来;创造“出色的酒店,客人的最爱” KPOs cascade down KPO的逐级下达,The Performance Management Journey 绩效管理之旅,SMART KPOs
9、 KPO的SMART要求 S Specific 具体 M Measurable 可衡量 A Achievable 可实现 R Relevant 相关 T Time specific 有时限,The Performance Management Journey 绩效管理之旅,Take Action 采取行动 Execute KPOs 实施KPO Demonstrate IHG Leadership Competencies 显示洲际酒店集团领导能力 Live IHG Winning Ways 履行洲际酒店集团的致胜之道 Use Brand Building behvaiours 通过行为打造品牌
10、 Create Great hotels guests love 创造“出色的酒店,客人的最爱”,洲际酒店集团领导能力,The Performance Management Journey 绩效管理之旅,Review Performance 评估绩效 Annual Performance Review 年度绩效评估 Employee completes Self-Assessment Form 员工完成自我评估表 Assess KPOs 评估KPO的达成情况 Calibration Meetings take place 进行校准会谈 Establish KPOs for next year
11、设定下一年度的KPO Mid Year Performance Review 年中绩效评估 Review KPOs 回顾KPO的达成情况 Provide constructive feedback and coaching 提供建设性反馈意见和辅导,The Performance Management Journey 绩效管理之旅,Plan Development 发展计划 Create Personal Development Plan 制定个人发展计划 Review Personal Development Plans throughout the year 回顾全年的个人发展计划 Set
12、 milestones for development 设定个人发展里程碑 Execute Personal Development Plan 实施个人发展计划,The Performance Management Journey 绩效管理之旅,Provide Recognition & Reward 给予认可和奖励 STI payment after Performance Review 绩效评估后的短期激励奖金 Merit increases linked to Performance Review 与绩效评估相关联的加薪 Nominations to attend training an
13、d development activities 提名参加培训和发展活动 Career development 职业发展 Promotions 升职,The Performance Management Journey 绩效管理之旅,Manager Training Workshop Module Two: The Components 经理级培训课程 板块二:绩效管理的组成要素,Module Two Objectives 板块二:目标,By the end of this module, you will be able to: 通过板块二的学习,你将能够: Explain the vari
14、ous sections of each Performance Management form 解释说明每个绩效管理表格中的不同部分 Identify which forms are to be used for each employee population 明确每个员工群应使用的绩效管理表格 Understand how to write SMART KPOs 理解如何制定符合SMART标准的主要工作目标(KPO) Know how to utilise the Rating Scale and its definitions 知道如何评分,以及各分值的含义 Describe how
15、to write behaviour based statements for each section of the Performance Review 叙述如何撰写绩效评估各部分中基于行为的评价,The Components 绩效管理的组成要素,The Annual Performance Review forms: 年度绩效评估表: Annual Performance Review Corporate Bands 1 3 年度绩效评估总部办公室1-3级 Annual Performance Review Corporate Bands 4-7, Hotel Bands H1-H7,
16、Supervisory 年度绩效评估总部办公室4-7级,酒店H1-H7级,主管级 Annual Performance Review Corporate Band 8, Hotel Bands H7-H10, Non-Supervisory 年度绩效评估总部办公室8级,酒店H7-H10级,非主管级 The Self Assessment Forms: 自我评估表: Annual Review Self Assessment Form Corporate Bands 1-3 年度绩效评估自评表总部办公室1-3级 Annual Review Self Assessment Form Corpora
17、te Bands 4-7, Hotel Bands H1-H7, Supervisory 年度绩效评估自评表总部办公室4-7级,酒店H1-H7,主管级 Annual Review Self Assessment Form Corporate Band 8, Hotel Bands H7-H10, Non-Supervisory 年度绩效评估自评表总部办公室8级,酒店H7-H10级,非主管级 The Additional Forms: 附表: Key Performance Objectives Form 主要工作目标表 Personal Development Plan Form 个人发展计划
18、表,The Annual Performance Review Form 年度绩效评估表,ABCs of Documentation 表格填写要求,A = Accurate 准确 B = Behavioural 以行为为依据 C = Consistent 一致统一,How can we write SMART KPOs? 制定主要工作目标的SMART要求,S = Specific - The objective should state exactly what the employee is responsible for achieving. S = 具体 工作目标应具体说出员工需要达成的
19、职责。 M = Measurable - The objective must define quantity, cost, frequency or quality (ensure measurement). M = 可衡量 - 工作目标必须具体说出在数量、成本、频率或质量上的要求(保证有衡量标准)。 A = Achievable - The objective requires some effort or stretch to achieve, but do not discourage the employee. A = 可实现 工作目标需要通过一些努力或一个过程才能实现,但不应太难而
20、让员工感到气馁。 R = Relevant - The objective has a clear impact to the team/organisations goals and helps the individual meet their development needs. R = 相关 工作目标对所在团队/组织的目标有明确的积极影响,并且有助于个人实现他们的发展目标。 T = Time specific - The time in which the objective is to be accomplished must be clearly stated. T = 有时限 必
21、须明确说明完成工作目标的时限要求。,Winning Ways 致胜之道, We keep our promises and we dont let people down 我们履行自己的承诺而不失信于他人 We seek out the facts and trust our judgement 我们尊重事实并相信自己的判断 We take decisions even when theyre difficult 即使有时是困难的,我们仍然勇于做出决定,We always do what we believe is right and have the courage and convicti
22、on to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through. 我们始终做我们认为正确的事,即使会面临困难,我们还是有勇气将之付诸于行动。我们正直,坦诚,并能坚持到底。,Do the right thing 做对的事,Winning Ways 致胜之道, We treat people as individuals 我们将每个人视为一个独立的个体来对待。 We look and listen for
23、the little things that make a difference 我们积极寻找让我们体现关爱的细节之处 We use our experience to find new ways to deliver great service 我们利用过去的经验找出提供优异服务的新途径。,We want to be the company that understands peoples needs better than anyone else in our industry. This means being sensitive to others, noticing the thin
24、gs that matter and taking responsibility for getting things right. 在同业中,我们力求比其他公司更能理解人们的需求。这意味着关注他人,留意周围的事物,察觉事情的重要性,并能主动担负起更正失误的责任。,Show we care 体现关爱,Winning Ways 致胜之道, We put our hearts into learning new things 我们尽心学习新事物。 We challenge ourselves and those around us 我们挑战自我及他人。 We always look for way
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- 关 键 词:
- IHG 洲际 绩效 管理 经理 培训 研讨会
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