员工培训英文版.docx
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1、 Content I.Training Overview31.1.The missions and visions of APEX31.2.The responsibilities of Training31.3.The expecting outcome of training3II.The demands analysis based on the corporate strategy32.1.The business objectives of APEX32.2.The training demand analysis4III.The internal and external reso
2、urces for training63.1.The external resources for APEX63.1.1.The system of Scotland national training63.1.2.Introduction of the followingtraining organizations73.1.3.The organization which APEX could chose73.2.The training resources8IV.The sustainabledevelopment of staffs and learning organization84
3、.1.Learning Organization84.2.The Continuousdevelopment94.3.Approachesstrategiesfor continuous Development9V.Training responsibility105.1.The responsibilities of stakeholders in the training115.2.The responsibilities for continuous development12Reference13Table 15Table 26Table 310I. Training Overview
4、1.1. The missions and visions of APEXAPEX mission is to consistently exceed our guests expectations in terms of the products and services we provide to our business and leisure travelers. APEX succeeds only when we meet and exceed the expectations of our customers, owners and shareholders. It has a
5、passion for excellence and will deliver the highest standards of integrity and fairness and it celebrates the diversity of people, ideas and cultures. APEX honors the dignity and value of individuals working as a team. It improves the communities in which its work. It encourages innovation, accept a
6、ccountability and embrace change. It seeks knowledge and growth through learning. Besides, APEX shares a sense of urgency, nimbleness and endeavor to have fun too.1.2. The responsibilities of TrainingSummarizing and refining the corporate culture and management experience isin order to lay a foundat
7、ion on the corporate culture construction. Training to the departmental managers and the general managers about the managerial training are in order to cultivate the excellentmanagerial talented by oversee training and national training. Continual providing training is aimed on the new staffs of the
8、 corporation 1.3. The expecting outcome of trainingOne of the most important benefits of training for an organization is that, it provides skills inside the organization, which reduces overall cost of an organizations operations. By training employees for promoting good customer relations will incre
9、ase customer satisfaction and quality of service.Better training can provide an organization competitive advantage over others in industry.II. The demands analysis based on the corporate strategy2.1. The business objectives of APEXThe overall objective of APEX is to expand Chinese market and open 10
10、 branches in the first step and 100 branches in the second step and 500 ones in the third step.In the first step, the company needs to get to know about the culture, research the market including the consuming habits and so on, finance the capital, select the venues, implement decorating process and
11、recruit and train staffs and operate the branches.In the second step, the company could do some advertisement on large joining website to attract the investors andfranchisees, set up a joining process and examination on the investors, supervise and assist the decorating process and the initiate oper
12、ating process, manage and assist the operating problems.In the third step, except the actions needed in step tow, the company is also required to set up a district management levelas well as a standard examination of service, personal and other management mechanism in order to examine the improper c
13、onduct of its branches and implement the above.2.2. The trainingdemand analysisThe organization in short-term make the staffs know and behave under cultural concept, for examplethe opinion that customer is king by giving them the working principles in order to establish the servicing concept and suc
14、cessful enter into Chinese market. Besides, it is necessary for the staffs to know fundamental living habits, the eating habits, amusement styles and so on and give the appropriate service under these. For the middle term, it would be better for the corporation to learn the culture more specifically
15、 as it plans to enlarge its branches to 100 and cultures vary from places to places even in a country including eating habits, the architecture styles, the amusing facilitates and so on. For example, residence in Sichuan would like to play Majiang and Cantonese get used to eat deserts and tea about
16、100 clock. In the long term, the organization helps staffs grasp and master more delicate culture in order to help itself enlarge its branches further into 500. For example, the high-end delicate local dishes, the more professional massage.The vocationaltraining is given to threejobs training includ
17、ing cook, massager, and receptionist of reception desk. For the massagers, they are taught to grasp the basic traditional Chinese medicine, the treatment of disease and extend life expectance and slow aging speed and keeping fit. They would learn from basic, skillful to professional study in 2 years
18、 study. Cook is trained to make Chinese dishes like the spicy diced chicken,Beijing Duck, Royal Feast of Complete Manchu-Han,noodles with soybean paste from basic, delicate level to royal level in 2 years study. The training for receptionists of reception desk is mainly about Cantonese in those aspe
19、cts Pinyin, Vocabulary, Sentence, and dialogue in three steps basic, daily proficient. The personal training is inspired by individuals interest. As cooks, they take tDouzhir as their personal learning objectives. In terms of the massagers, they would like to know about the combination of Thailand a
20、nd Chinese traditional massage. Receptionists would take their interest in Cantonese History. Table 1Lecture (Massagers)Short-term Middle term Long-term Chinese medicine on pressure slight headache, blood circulationBasic SkillfulProfessional Treatment of diseaseBasic SkillfulProfessional Extend lif
21、e expectance and slow aging speedBasic SkillfulProfessional Keep fit Basic SkillfulProfessional The combination of Thailand and Chinese traditional massageBasic SkillfulProfessional Lecture (cook) Short-term Middle term Long-term The spicy diced chickenBasic Delicate Royal Royal Feast of Complete Ma
22、nchu-HanBasic Delicate Royal Beijing Duck Basic Delicate Royal Noodles with soybean pasteBasic Delicate Royal DouzhirBasic Delicate Royal Lecture (receptionists)Short-term Middle term Long-term Cantonese PinyinBasicDaily ProficientCantonese VocabularyBasicDaily ProficientCantonese Sentence BasicDail
23、y ProficientCantonese Dialogue BasicDaily ProficientCantonese History BasicDaily ProficientIII. The internal and external resources for trainingTable 23.1. The external resources for APEX3.1.1. The system of Scotland national trainingThe employersdeclarethe qualities and abilities of they need to th
24、e sector skills councils and the Sector Skills Councils establish the various certificates according to the requirement of the talented given by the employers and these certificates are given to Awarding Bodies. AwardingBodies give the certificates to the training providers with training abilities a
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