《奔驰汽车中国经销商标准》英文.pdf
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1、? ? ? ? I a II The size of site and building is in accordance with long-term capacity requirements as agreed with the wholesale company in a separate agreement. Must A 1.1 Development Site valid from Round I 2009 for all dealerships: Must B 1.1 Appointment of General Manager Measurement CriteriaAudi
2、tor Information III a All General and level one managers appointed on or after January 1, 2008 participated in an assessment conducted by the wholesale company. III b Participation in an assessment can be replaced by proof of at least three years equivalent work experience with Mercedes-Benz and the
3、 meeting of all relevant targets. III c If the General and level one Managers were appointed prior to January 1, 2008, they can provide proof of such prior appointment. IVAn individual development plan for all dedicated Mercedes- Benz General and level one Managers exists. III aDealer to provide on
4、request: Writing approval of the wholesale company-DEMC. III bDealer to provide on request: 1. Employment contract 2. Target agreements in last 3 years. III cDealer to provide on request: 1. Proof of such prior appointment 2. Employment contract. B-3Dealer StandardsMercedes-Benz (China) Ltd. General
5、 Manager Head of Sales Head of Aftersales Example: general and Level one managers (2) ? ? ? ? Each dealership assigns a designated manager to be responsible for the Mercedes-Benz sales business and the Mercedes-Benz service and parts business. B 1.2 Appointment of Sales Manager and Manager responsib
6、le for Service and Parts Measurement CriteriaAuditor Information I a I b II a II b III a III b IV a IV b The manager responsible for sales has been appointed and his/her name and position are shown in the organizational chart. If workshop only, not applicable. The job description for the sales manag
7、er is available. If workshop only, not applicable. The manager responsible for service and parts has been appointed and his/her name and position are shown in the organizational chart. If showroom only, not applicable. The job description for the manager responsible for service and parts is availabl
8、e. If showroom only, not applicable. Dealer to provide on request: Organization chart. Dealer to provide on request: Job description. See file B1.2_Example job description Sales Manager. Dealer to provide on request: Organization chart. Dealer to provide on request: Job description. See file B1.2_Ex
9、ample job description Service Manager B1.2_Example job description Parts Manager. I II III IV B-4 Must Dealer StandardsMercedes-Benz (China) Ltd. ? ? ? ? The organization of the company with corresponding functions is documented in an organization chart. B 1.3 Organization Chart I II a II b III IV V
10、 Measurement CriteriaAuditor Information An up-to-date organization chart is available. The current organization chart has been sent to the wholesale company. If changes have been made within the organization structure mentioned in II a (name and/or function), the updated chart was sent to the whole
11、sale company within 1 month of the changes being made. The organization chart shows all functions, and names have been assigned to each function. The names and functions of staff actually employed by the dealership correspond to those in the organization chart. Job descriptions are available for all
12、 functions. Dealer to provide on request: Organization chart. See file B1.3_Example organization chart. Dealer to provide on request: 1. Copy of last organization chart sent to the wholesale company (Network Development Dept, DealerManagement-ND DealerManagement-ND). 2. Confirmation from the wholesa
13、le company that charts were received. Make 3-5 random checks to ensure that the names and functions in the organizational chart correspond with reality. Each box in the organization chart is filled with a name. See file B1.3_Example job description Marketing Executive B1.3_Example job description Re
14、ceptionist B1.3_Example job description Sales Administrator B1.3_Example job description Salesperson B1.3_Example job description Diagnosis Technician B1.3_Example job description Maintenance Technician B1.3_Example job description Parts Process Specialist B1.3_Example job description System Technic
15、ian B1.3_Example job description Service Advisor. I II III V B-5 Awarded Bonus Dealer StandardsMercedes-Benz (China) Ltd. ? ? ? ? Notification is sent to the wholesale company describing any changes within the dealership management and any changes to company information. B 1.6 Management Changes I a
16、 I b II a II b For all changes within the dealership management (General Manager, Deputy General Manager and Departmental Managers), written notification was sent to the wholesale company within 2 weeks of these changes being made. No changes were made within the dealership management (General Manag
17、er, Deputy General Manager and Departmental Managers) since the dealership was last audited. For all changes in relation to the dealerships company information (corporate name, shareholder structure, address of business premises and contact details etc), written notification was sent to the wholesal
18、e company within 2 weeks of these changes being made. No changes were made in relation to the dealerships company information since the dealership was last audited. Note: Changes within the dealership management include name of General Manager, Deputy General Manager and Departmental Managers, and t
19、asks allocated to these positions. Check: 1. Compare organization chart most recently delivered to the wholesale company with current organization chart at dealership. 2. If the two differ, check when the changes were made. 3. Check that notification was provided to the wholesale company within the
20、specified period. Dealer to provide on request: 1. Copy of last notification to the wholesale company (Network Development Dept, DealerManagement-ND DealerManagement-ND ) detailing changes. 2. Confirmation from the wholesale company that charts were received. Dealer to provide on request: 1. Copy of
21、 last notification to the wholesale company (Network Development Dept, DealerManagement-ND DealerManagement-ND ) detailing changes. 2. Confirmation from the wholesale company that documents were received. I a B-6 Basic Bonus Measurement CriteriaAuditor Information Dealer StandardsMercedes-Benz (Chin
22、a) Ltd. II a ? ? ? ? The reporting data is submitted to MBCL electronically in the format required by MBCL. B 2.2 Format of Reporting Data I II Measurement CriteriaAuditor Information Data is reported using the templates supplied by MBCL for this purpose. Data is submitted electronically. Check that
23、 MBCL templates are being used (e.g. for B 2.4 Business Reports and B2.6 Submission of Financial Performance Data). Dealer to provide on request: Copy of last transfer of data to MBCL (Network Development Dept, BusinessManagement-ND). I II B-7 Awarded Bonus Dealer StandardsMercedes-Benz (China) Ltd.
24、 ? ? ? ? The dealerships statutory financial and audit reports are submitted to MBCL. B 2.3 Statutory Financial Statement Measurement CriteriaAuditor Information I a I b The statutory financial and audit reports, including balance sheet, income statement, cash flow statement and notes to the financi
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