05191-DELPHI customer_specific_requirements.pdf
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1、 Customer Specific Requirements For Use With ISO/TS16949: 2002 Revised January 18, 2005 Table of Contents Clause Subject Page I Introduction 4 II Customer Requirements Document Structure 4 III Reference Documents 5 1. Scope 5 3. Terms when specified. Suppliers are expected to have a continual cost r
2、eduction improvement process in order to manage their costs. With this in place, it is expected that increased costs are not passed on to Delphi. In addition, suppliers are expected to work with Delphi buyers toward annual cost reductions, via long- term contracts and Master Supply Agreements. Suppl
3、iers are expected to participate in the Supplier Suggestion/Change Request Program. When required, Delphi can provide assistance in cost reduction issues, through various workshops. For further information, contact your buyer. Suppliers who provide prototype/pre-production part requirements are expe
4、cted to provide them at production pricing. Delphi will not accept quotations, or issue contracts or purchase orders with minimum order quantities. Currency Supplier is to quote in the currency specified by Delphi, which is the currency that Delphi sells the final product to its customer. Exceptions
5、 to this requirement will result in a risk factor being added to the quoted price from the supplier, thus impacting the competitiveness of the suppliers quote. Payment Delphis standard payment term is MNS-2. MNS-2 establishes the minimum payment term as the 2nd day of the 2nd month (on average) foll
6、owing receipt of goods or receipt date of services. For North America, to effect electronic funds transfer, new suppliers will complete an Enterprise Activities Group (EAG) “EFT Payment Authorization” at: EFT Payment Authorization Form This is required only prior to issuing first payment or if remit
7、 name, address or “Ship From“ Duns number changes. Payments cannot be issued until the following documented remittance information is provided to the EAG Disbursement Services. For other regions, contact the Delphi buyer. The Foreign Receiving Report or FRR is the official document that shall be use
8、d by supplier receiving locations to document that material has been received under a Delphi Purchase Order at their respective locations. The FRR will be provided by Delphi and is to be completed by the receiving location and returned to Delphi to input receipts, which will generate payment to the
9、supplier. See example FRR at: Foreign Receiving Report 13 7.2.1.1 Customer-designated Special Characteristics If Delphi has defined specific symbols for use on control plans, drawings or FMEAs, they must be used. If so, the AQE/SQE will notify the supplier of those requirements. If Delphi has provid
10、ed no symbols, then the supplier shall define a symbol set consistent with critical and significant characteristics. 7.2.2.2 Manufacturing Feasibility Manufacturing feasibility reviews (Advanced Product Quality Planning and Control Plan, Appendix E) shall include supplier and Delphi team members as
11、appropriate. Product volume changes of 20% or more from Delphi over a previously verified volume capability shall require full volume feasibility studies. The capacity study shall include identification of the capacity constraints and evaluation of risk to Delphi by the supplier. The results of this
12、 study shall be provided to the responsible Delphi SQE/AQE. The capacity information provided with the quote should reflect the available daily capacity and operating plan (hrs. /day, days/week). The operating plan should meet weekly volume requirements and current model service requirements and sho
13、uld be 100 hours per week or less. The buyer shall be notified and approve of any operating plan using more than 100 hours per week. Suppliers shall have capability to provide 15% above the quoted volume without additional investment from Delphi. 7.2.3.1 Customer Communication- Supplemental During t
14、he request for quote response, the supplier will verify the data exchange formats with Delphi. The Buyer will assist in the coordination of the definition of these requirements. All communications/documents shall be in English, unless there is prior agreement. Product Expectations Suppliers should u
15、tilize electronic print file formats. For molded parts, all product definition will be communicated in 3D Solid model Unigraphics native language file format. Suppliers will work with Delphi to continue to develop appropriate C4 capability (CAE, CAD, CAM, CAT). Suppliers shall provide Certificates o
16、f Origin and Manufacturers Affidavit. See following link: North American Customs Documents 7.3 Design and Development 7.3.1.1 Multidisciplinary Approach The supplier shall use a multidisciplinary approach to prepare for product realization including the development and finalization and monitoring of
17、 special characteristics, development and review of FMEAs, including actions to reduce potential risk and development and review of control plans. 7.3.2.3 Special Characteristics See 7.2.1.1. 14 7.3.3.2 Manufacturing process design output Equipment Suppliers equipment should meet industry quality; m
18、aintenance, safety, changeover and production yield requirements. Suppliers manufacturing process design output shall be expressed in terms that can be verified against manufacturing process deign input requirements and validated. The manufacturing process design output should include specifications
19、, drawings, layouts, PFMEAs control plans, work instructions, process approval acceptance criteria, data for quality, reliability, maintainability, and measurability, error-proofing, and rapid detection and feedback of product/manufacturing problems. 7.3.4 Design and Development Review The supplier
20、shall use the Delphi Product Development Process (PDP) and the Supplier Performance Development Process (SPDP) when reviewing product design and development stages. These reviews shall also include the APQP tracking documents available from Delphi. 7.3.5 Design and Development Verification The suppl
21、ier shall perform design verification to show conformance to Delphi design validation and qualification requirements. At component levels, the supplier will develop a qualification plan with the design engineering activity at Delphi. Verification methods shall be recorded with the test results. Go/N
22、o Go results shall be avoided and where applicable the actual value for variables data will be recorded. Requirements documents are available from Engineering. 7.3.6.2 Prototype Program The supplier shall be responsible for the quality of the parts it produces and subcontracted services including su
23、b-suppliers directed by Delphi. Prototype requirements shall be documented through the Delphi Purchasing Buyer for that specific program. The supplier shall request confirmation of the need for prototype control plans, FMEAs, etc. from Delphi engineering. NOTE: Prototype control plans may be require
24、d on High Impact parts during program development. Prototype Parts Provision Delivery date(s) for samples of prototype components shall be established by Delphi and noted on the purchase order. The delivery date(s) reflect the date(s) parts are to be received at Delphis docks. All prototype componen
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