ACRP-Problem-No-10-10-14.pdf
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1、ACRP Problem No. 10-10-14 Recommended: No Improving Air Passenger Service under Irregular Operations TRB Aviation Group Aviation Security (2) identify current practices of US airports in providing such assistance; and (3) identify promising but as-yet unimplemented initiatives that airports might ta
2、ke to improve the passenger experience under irregular operations. IV. RESEARCH PROPOSED The proposed research would consist of four phases: Phase I: Review literature on the incidence and costs of passenger disruption and inconvenience resulting from irregular operations. Review existing law and po
3、licy regarding airline and airport responsibilities to passengers under irregular operations. Through literature review and expert interviews, explore how increasing emphasis on cost control and maintaining high load factors have affected airlines policies toward disrupted passengers, and how these
4、changes have influenced airports roles and responsibilities for such passengers. Phase II: Perform three case studies of particular airports that are subject to large delays. Document formal and informal policies and agreements pertaining to accommodating disrupted passengers, as well as recent expe
5、riences in which large scale disruptions have occurred. Explore views of airport and airline personnel regarding the appropriate roles of airports and airlines in serving and assisting disrupted passengers. Phase III: Explore innovative operational models and initiatives that might be taken to allev
6、iate the impact of irregular operations on passengers. In particular, develop operational concepts for: Accommodating passengers who must remain at the airport for a long period of time. Deplaning passengers aboard aircraft who are delayed on the airfield for a lengthy period of time. Arranging for
7、alternative forms of transportation for short-haul passengers. Other operational concepts identified in Phase II of the research may also be explored. Phase IV: On the basis of phases II and III, design and perform a survey of airline and airport personnel at 20 high-delay airports. At each airport
8、query airline station managers and airport officials concerning: Views and attitudes about airline and airport roles in serving passengers during irregular ops. Policies and agreements in place pertaining to passenger services and support during irregular ops. Specific measures that airports have ta
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