ASQ-Q10015-2001.pdf
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1、ANSI/ISO/ASQ Q1 O01 5-2001 AMERICAN NATIONAL STANDARD Quality management- Guidelines for training AMERICAN SOCIETY FOR QUALITY P.O. BOX 3005 MILWAUKEE, WISCONSIN 53201 -3005 Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Be
2、rnie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ Q1 O01 5-2001 AMERICAN NATIONAL STANDARD Quality management- Guidelines for training Approved as a American National Standard by: American Society for Quality Control An Am
3、erican National Standard Approved on January 25, 2001 American National Standards: An American National Standard implies a consensus of those substantially concerned with its scope and provisions. An American National Standard is intended as a guide to aid the manufacturer, the consumer, and the gen
4、eral public. The existence of an American National Standard does not in any respect preclude anyone, whether he or she has approved the standard or not, from manufacturing, purchasing, or using products, processes, or procedures not conforming to the standard. American National Standards are subject
5、 to periodic review and users are cautioned to obtain the latest edition. Caution Notice:This American National Standard may be revised or withdrawn at any time.The procedures of the American National Standards Institute require that action be taken to reaffirm, revise, or withdraw this standard no
6、later than five years from the date of publication. Purchasers of American National Standards may receive current information on all standards by calling or writing the American National Standards Institute. Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS E
7、mployees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- 02001 by ASQ Copyright Protection Notice for the ANSI/ISO/ASQ Q 100 15-200 1 Standard. This standard is subject to copyright claims of ISO, ANSI, and A
8、SQ. Not for resale. No part of this publication may be reproduced in any form, including an electronic retrieval system, without the prior written permission of ASQ. All requests pertaining to the ANSI/ISO/ASQ Q1 O01 5-2001 Standard should be submitted to ASQ. Note: As used in this document, the ter
9、m “International Standard” refers to the American National Standard adoption of this and other International Standards. ASQ will consider requests for change and information on the submittal of such requests regarding this Standard All requests should be in writing to the attention of the Standards
10、administrator at the address below. ASQ Mission: The American Society for Quality advances individual and organizational performance excellence worldwide by providing opportunities for learning, quality improvement, and knowledge exchange. PDF disclaimer This PDF file may contain embedded typefaces.
11、 In accordance with Adobes licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing
12、Adobes licensing policy. ASQ accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care
13、 has been taken to ensure that the file is suitable for use by our customers. In the unlikely event that a problem relating to it is found, please inform ASQ at the address below. Published by: Arnerlcan Coclety for Quallty IpLF ASQ L . . . I I .ama. - Y m Quality Press 600 N. Plankinton Avenue Milw
14、aukee, Wisconsin 53203 Call toll free 800-248-1946 Fax 414-272-1734 www. asq . org hitp:/qualitypress.asq.org hitp:/standardsgroup.asq.org E-mail: authorsasq.org Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for
15、 Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- Additional resources available from ASQ Quality Press: IS0 9000 at the Front Line William A. Levinson The IS0 Lesson Guide 2000: Pocket Guide to Q9001:2000, Second Edition Dennis Arter and J. P. Ru
16、ssell IS0 9001:2000 - An Audio Workshop and Master Slide Presentation John E. (Jack) West and Charles A. Cianfrani IS0 9001:2000 Explained, Second Edition Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West IS0 900 1:2000 Quick Reference Jeanne Ketola and Kathy Roberts IS0 900 1:2000 f
17、or Small and Medium Businesses Herbert C. Monnich, Jr. The IS0 900 1:2000 Auditors Companion Kent A. Keeney Customer Satisfaction Measurement for IS0 900 1:200 1: A Practitioners Guide for Process Improvement and Certification Terry G. Vavra The Practical Guide to People-Friendly Documentation Adrie
18、nne Escoe, Ph. D. Quality Press has created an IS0 9000:2000 Resource Materials web page. This convenient online resource contains links to all the books, journals, standards, and courses that are available through ASQ (as well as general information and FAQs) on this important revision to the stand
19、ards. You can visit this page from our Online Bookstore at http:/qualitvpress.asq.org . To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1 946, or visit our Online Bookstore at http:/qualitvpress.asq.org . Copyright American Society for Quality Provided by IHS under
20、 license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- (This page is intentionally left blank) Copyright American Society for Quality Provided by IHS under license with ASQ L
21、icensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O01 5-2001 Contents Page Foreword . iv Introduction . v 1 Scope 1 2 Normative reference 1 3 Terms and definitions . 1 4 4.
22、1 4.2 4.3 4.4 4.5 5 5.1 5.2 Guidelines for training 2 Training: A four-stage process 2 Defining training needs . 3 Designing and planning training 4 Providing for the training 7 Evaluating training outcomes 8 Monitoring and improving the training process . 8 General 8 Validation of the training proc
23、ess 9 Annex A (informative) Tables . 10 V Copyright American Society for Quality Provided by IHS under license with ASQ Licensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/18/2007 10:57:45 MDTNo reproduction or networking permitted without license from IHS -,-,- ANSI/ISO/ASQ QI O
24、01 5-2001 Foreword IS0 (the International Organization for Standardization) is a worldwide federation of national standards bodies (IS0 member bodies). The work of preparing International Standards is normally carried out through IS0 technical committees. Each member body interested in a subject for
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- ASQ Q10015 2001
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