BS-8426-2003.pdf
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1、BRITISH STANDARD BS 8426:2003 A code of practice for e-support in e-learning systems ICS 03.180; 35.240.99 ? Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 00:48:15 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 8426:2003 This British Standard was published unde
2、r the authority of the Standards Policy and Strategy Committee on 27 August 2003 BSI 27 August 2003 The following BSI references relate to the work on this British Standard: Committee reference IST/43 Draft for comment 03/641836 DC ISBN 0 580 42450 2 Committees responsible for this British Standard
3、The preparation of this British Standard was entrusted to Technical Committee IST/43, Information technology for learning, education and training, upon which the following bodies were represented: Aslib (The Association for Information Management) British Educational Communications and Technology Ag
4、ency BTexact Technologies City and Guilds Edexcel Foundation Education Online eLoki FD Learning IBM United Kingdom Inter Trust Technologies International NCS Pearson Open University Parity Training Qualifications and Curriculum Authority Question Mark Computing Limited Qwiz Inc. Scottish University
5、for Industry Sheffield Hallam University on behalf of the Centre for Educational Technology Interoperability Standards Simulacra Media Limited Sun Microsystems TekniCAL Limited Telemetry Associates The Stationery Office Ufi Limited University of Cambridge Local Examinations Syndicate University of S
6、underland University of Teeside Wide Learning Limited The following organizations and individuals were not represented on IST/43 but contributed to the development of this standard: Association for Learning Technology (ALT) Chartered Institute of Personnel and Development (CIPD) The Royal National I
7、nstitute for the Blind (RNIB) Centre for Educational Technology Interoperability Standards (CETIS) Accessibility SIG Sharon Perry National Computing Centre James Watt College Leeds College of Technology Sheffield College/Lettol Team British Army Department of Education Northern Ireland (DENI) Depart
8、ment for Education and Skills (DfES) Inland Revenue The Learning and Skills Council (LSC) Learning and Skills Development Agency Office of the e-Envoy University for Industry Cranfield University Glasgow Caledonian University Kingston University Open University Business Schools Oxford Brookes Univer
9、sity Sheffield Hallam University University College London University of Bradford UK eUniversities Worldwide Ltd Warwick University Business School Can Studios Cicerone desq digital media learning Epic Group plc Futurate Intrallect Line Communications Group My Knowledge Map Nelson Croom Plato Learni
10、ng Inc. Schemeta RM Teknical The Training Foundation We Teach You Webarchitects Fife European Vocational Training Partnership Amendments issued since publication Amd No.DateComments Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 00:48:15 GMT+00:00 2006, Uncontr
11、olled Copy, (c) BSI BS 8426:2003 BSI 27 August 2003 i Contents Page Committees responsibleInside front cover Forewordii Introduction1 1Scope3 2Normative references3 3Terms and definitions3 4Recommendations for e-support5 5Process-related e-support7 6Concept-related e-support8 7Performance-related e-
12、support10 8Dialogue-related e-support11 Annex A (normative) Responsibilities of e-learning providers13 Annex B (informative) Use cases for different types of e-support14 Annex C (normative) Metadata for e-support resources19 Annex D (informative) Sample procedure for assessing applicability and spec
13、ifying and testing conformance20 Bibliography27 Figure 1 E-support for learners in e-learning2 Table D.1 Applicability and conformance checklist23 Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 00:48:15 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 8426:2003 ii
14、 BSI 27 August 2003 Foreword This British Standard code of practice has been prepared by Technical Committee IST/43, Information technology for learning, education and training, which comprises people with a wide experience of learning delivered using Information and Communications Technology (ICT),
15、 from a variety of different companies and organizations. BSI Committee IST/43, whose constitution is shown in this British Standard, takes collective responsibility for its preparation under the authority of the Standards Policy and Strategy Committee. The Committee wishes to acknowledge the person
16、al contribution of Seb Schmoller and David Jennings. Growth in the power and capabilities of ICT has led to the increasing use of e-learning systems to mediate the provision of learning in a wide range of educational and other contexts. Suitably used, e-learning systems can increase the flexibility
17、of, and access to, learning and training courses. They can also enable effective, efficient and satisfying achievement of learning objectives. However, their increased use has raised issues about the quality and effectiveness of the e-support that learners receive as they undertake ICT-mediated lear
18、ning. The aims of this British Standard for e-support in e-learning systems are to provide a means for the provider, purchaser or commissioner of e-learning systems, materials and services among others, to: establish a consistent level of e-support to learners undertaking e-learning courses; assess
19、the effectiveness of the e-support provided on a course; give an assurance of quality of e-support to users of “off-the-shelf” courses provided through e-learning systems, and to organizations providing, commissioning or purchasing e-learning systems, materials and services. The achievement of these
20、 aims will have benefits for learners undertaking e-learning courses, which include: effective and efficient attainment of the courses learning objectives; high levels of satisfaction, confidence and motivation with the courses; positive attitudes to e-learning and motivation to do further learning;
21、 accessibility of e-support for learners with physical, sensory or cognitive impairments, environmental or language constraints; provision to learners, when appropriate, of communication tools to enable group-work, collaboration and dialogue. The achievement of these aims will also have benefits for
22、 people directly involved in the delivery of e-learning, such as tutors, other support staff, and instructional designers, which include: reduced demand for e-support on tutors and other support staff, thereby increasing their effectiveness; clarity for instructional designers as to the e-support is
23、sues which learning materials and e-learning systems should address. In turn, the recommendations in this standard have benefits for other stakeholders in e-learning, which include: higher retention, completion and attainment rates for courses; higher levels of participation and inclusion in e-learn
24、ing courses; predictable and standardized requirements for learning materials, e-learning systems and e-support processes; improved matching of tutor- and other staff-training against the e-support requirements of e-learning provision; a large and open market for e-learning, by making it more cost-e
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