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1、| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | BRITISH STANDARD BS 7958:1999 ICS 13.310;
2、13.320; 33.160.40 NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW Closed-circuit television (CCTV) Management and operation Code of practice Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:47:54 GMT+00:00 2006, Uncontrolled Copy, (c) BS
3、I This British Standard, having been prepared under the direction of the Sector Committee for Consumer Products and Services (W/-), was published under the authority of the Standards Committee and comes into effect on 15 December 1999 BSI 12-1999 The following BSI references relate to the work on th
4、is standard: Committee reference GW/3/-/1 Draft for comment 98/712740 DC ISBN 0 580 33070 2 BS 7958:1999 Amendments issued since publication Amd. No.DateComments Committees responsible for this British Standard The preparation of this British Standard was entrusted by Technical Committee GW/3, Manne
5、d security systems, to Subcommittee GW/3/-/1, Operation of CCTV systems, upon which the following bodies were represented: Association of British Insurers Association of Security Consultants British Retail Consortium British Security Industry Association British Telecommunications Plc Ex-Police in I
6、ndustry and Commerce Home Office Inspectorate of the Security Industry International Professional Security Association Metropolitan Police Security Industry Training Organization The following bodies were also represented in the drafting of the standard, through subcommittees and panels: Association
7、 of Chief Police Officers of England, Wales and Northern Ireland Association of Security Consultants CCTV Users Group Inspectorate of the Security Industry International Professional Security Association Local Government Association National Approval Council for Security Systems The Data Protection
8、Registrar Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:47:54 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS 7958:1999 BSI 12-1999i Contents Page Committees responsibleInside front cover Forewordii Introduction1 1Scope1 2Normative references1 3Terms and defi
9、nitions1 4Principles and management of the CCTV scheme2 5Personnel6 6CCTV control room6 7Response7 8Privacy and disclosure issues7 9Recorded material management9 10Documentation11 Annex A (normative) Staff recruitment and selection12 Bibliography13 Licensed Copy: London South Bank University, London
10、 South Bank University, Fri Dec 08 10:47:54 GMT+00:00 2006, Uncontrolled Copy, (c) BSI ii BSI 12-1999 BS 7958:1999 Foreword This British Standard has been prepared by Technical Subcommittee GW/3/-/1, Operation of CCTV Systems, and gives recommendations for the management and operation of closed-circ
11、uit television (CCTV) systems. As a code of practice, this British Standard takes the form of guidance and recommendations. It should not be quoted as if it were a specification and particular care should be taken to ensure that claims of compliance are not misleading. A British Standard does not pu
12、rport to include all the necessary provisions of a contract. Users of British Standards are responsible for their correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside front
13、 cover, pages i and ii, pages 1 to 13 and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:47:54 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BSI 12-19
14、991 BS 7958:1999 Introduction All closed circuit television (CCTV) schemes that receive, hold or process data about a known person are obliged to conform to certain legislation, most importantly the Data Protection Act, 1998 (DPA) 1 and the Human Rights Act, 1998 (HRA) 2. This code of practice is de
15、signed to supplement that legislation in a model code that ensures fairness, purpose and accountability. Irrespective of the ownership, this code covers CCTV systems used in areas where the public would have a right to visit. These include, but are not limited to: a place that is in private ownershi
16、p, but where the public perceive no boundary; a place where a public service is offered; public footpaths, roads, bridleways, etc; educational establishments, hospitals; sports grounds, supermarkets, housing areas. This code aims to provide good practice to assist owners in obtaining reliable inform
17、ation that may be used as evidence. Whilst some schemes may not need to meet the DPA 1 criteria, compliance with the code of practice is strongly recommended, particularly where schemes include an element of observation of the public. The clauses in this code on the management of data, etc. are appl
18、icable to the storage of recorded images/data from CCTV systems designed to operate normally in observation mode, e.g. garages, small shops, private businesses, private transport. 1 Scope This code of practice gives recommendations for the operation and management of CCTV within a controlled environ
19、ment, where data that may be offered as evidence is received, stored, reviewed or analysed. For control rooms whose operation falls within the scope of BS 7499 or BS 5979 all the security requirements, both physical and procedural, of the relevant British Standard remain applicable. This code of pra
20、ctice is applicable to CCTV schemes used in public places, that is areas where the public are encouraged to enter or have a right to visit, such as town centres, shopping malls, public transport, health, etc. and schemes that overlook a public place, such as traffic monitoring schemes, and schemes w
21、hen a camera view adjoins a public place. The code also provides good practice for all other CCTV schemes. 2 Normative references The following normative documents contain provisions, which, through reference in this text, constitute provisions of this British Standard. For dated references, subsequ
22、ent amendments to, or revisions of, any of these publications do not apply. For undated references, the latest edition of the publication referred to applies. BS 5979, Code of practice for remote centres for alarm systems. BS 7499:1998, Code of practice for static guarding, mobile patrol and keyhold
23、ing services. BS 7858, Code of practice for security screening of personnel employed in a security environment. PD 0008:1996, Code of practice for legal admissibility and evidential weight of information stored electronically. 3 Terms and definitions For the purposes of this British Standard the ter
24、ms and definitions given in BS 7499:1998 and BS 5979 apply, together with the following. 3.1 CCTV control room area in a building where CCTV data is monitored, retrieved and analysed 3.2 CCTV scheme totality of arrangements for closed circuit television in a locality including, but not limited to, t
25、he technological system, staff and operational procedures NOTEA whole system is not limited to equipment sited at one locality. It may include systems that use dial-in dial-out, remote transmission or decentralized control. 3.3 observation mode mode of operation of a CCTV system, whereby monitoring
26、is carried out live, the sole purpose of which is to observe an operation in real time and not to record, hold in memory, or print the information received 3.4 retrieval system CCTV system having the capability, in any medium, of effectively capturing data that can later be retrieved, viewed or proc
27、essed 3.5 CCTV system surveillance items comprising cameras and associated equipment for monitoring, transmission and controlling purposes, for use in a defined security zone 3.6 distributed system subsystem, any part of which may be linked temporarily or permanently for remote monitoring within the
28、 CCTV system Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:47:54 GMT+00:00 2006, Uncontrolled Copy, (c) BSI 2 BSI 12-1999 BS 7958:1999 3.7 data all information, including that about a person NOTEIn CCTV systems, this includes pictures, sound and any other a
29、ssociated, linked or processed information. 3.8 incident activity that raises cause for concern that an offence has been, is being or is about to be, committed, or that an occurrence has taken place warranting specific action by an operator 3.9 owner legal person or entity, agency or individual desi
30、gnated as having overall responsibility for the formulation and implementation of the policies, purposes and control of a CCTV scheme NOTEThe role of owner also includes all statutory responsibilities, including the role of data controller, as prescribed by DPA, 1998, section 1, subsection 1 1. The
31、owner may be a partnership, provided it has a formal constitution. 3.10 manager person or persons designated and trained as having direct responsibility for the implementation of the policies, purposes and methods of control of a CCTV scheme, as defined by the owner of the scheme NOTEThis may includ
32、e the role and responsibilities of data controller (see note to 3.9). 3.11 supervisor person specifically designated, trained and authorized by the owner of a scheme to ensure that at all times the system is operated in accordance with the code of practice and any procedural instruction issued by th
33、e owner or manager NOTEThis may include the role and responsibilities of data controller (see note to 3.9). 3.12 operator person specifically designated and authorized by the owner of a CCTV system to carry out the physical operation of controlling that system NOTEThis may include the role and respo
34、nsibilities of data controller (see note to 3.9). 3.13 recording material any medium that has the capacity to store data and from which data can later be recalled irrespective of time 3.14 recorded material any data recorded on any medium that has the capacity to store data and from which data can l
35、ater be recalled irrespective of time 3.15 hard copy print paper copy of an image or images, which already exist on recorded material 4 Principles and management of the CCTV scheme 4.1 Objectives The objectives of a CCTV scheme should be documented in writing, clearly indicating both valid and exclu
36、ded uses. Every reasonable effort should be made to ensure data is accurate and sufficient for the objectives, and that it is not held for longer than necessary. Data that is to be destroyed should be destroyed under controlled operation. 4.2 Policy The CCTV scheme should have a written policy state
37、ment. This should identify the owners and details of how they may be contacted. Clearly visible signs should be placed identifying areas where a CCTV system is operating. The purpose and extent of any scheme, along with any changes or revisions to the policy, should be defined. NOTE 1 Many CCTV sche
38、mes have developed ancillary public information outputs that do not relate directly to an individual. The extended use of such schemes is aimed at improving public information and confidence and does not compromise non-disclosure. The following are some examples: availability of car parking relayed
39、to local radio or the internet; traffic congestion reports, local radio, phone-in or answer service; public awareness, crime watch (vulnerable areas monitored more actively to allay public concern about safety and enable a swift response to incidents). The purpose of the scheme should be appropriate
40、, that is the material (data) should be relevant and the owner should have reasonable cause to hold the data. NOTE 2 Recording sound in a public place where a conversation may be private may not be appropriate. Members of the public or contracted customers should be able to obtain on request certain
41、 details of any scheme, including: the name and official address of the owner of the scheme; a contact point; the objectives and policy of the scheme; how to make a complaint. Licensed Copy: London South Bank University, London South Bank University, Fri Dec 08 10:47:54 GMT+00:00 2006, Uncontrolled
42、Copy, (c) BSI BSI 12-19993 BS 7958:1999 The following policies should also be included: a) a complaints policy; b) a policy relating to the release of information to the public (see 8.2 to 8.4); NOTEThis policy should provide safeguards relating to both the security and integrity of the scheme, whil
43、st allowing the disclosure of recorded material to third parties, who can show legitimate requirements for this information. c) a policy regarding the release of information to statutory prosecuting bodies. NOTEFor example, details of what, when and how material may be released, following agreement
44、with the local prosecuting authority. There should be an annual review covering at least the following aspects: a) whether the purpose and objective statements remain valid; b) changes to the extent of the scheme; c) contracts with suppliers; d) a review of the data protection and legal requirements
45、 (see 8.2.3); e) a maintenance schedule and performance test of the system; NOTEThe DPA 1 requires that information be accurate. This may place an obligation on owners to ensure that stored information is of the highest possible quality. An annual system performance test ensures that loss of image q
46、uality is noted and restored. f) the annual report and statistics (see 4.5); g) the election of board members, if appropriate. 4.3 Procedures 4.3.1 General The administrative procedures to manage a CCTV scheme should be clearly set out. A procedural manual should be written to cover management and r
47、eporting functions and be based on the objectives and principles contained within this code of practice (see 4.1 and 4.2). The type of system, for example observation or retrieval, should be defined. Procedural functions should include: administration; staffing; communication; documentation; control
48、 room operations; access and security screening; data handling; observation and incident protocol; maintenance and faults; examples of standard forms. Each procedure should clearly identify: a) Documentation: The procedures by which the objectives and policies are upheld should be defined. These may
49、 be in written or computer form, but should be available at all times for reference by staff. The method by which operational procedures may be changed should be clearly defined. b) Responsibilities: A tiered structure should be defined that maps the operational role for all personnel involved in the scheme. This should include a response recommendation or guidance notes when handling matters relating to law and when working with the public, police or other agencies. c) Accountability: The degree to which owners and/
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