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1、| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | BRITISH STANDARD BS EN 12522-1:1998 The Eu
2、ropean Standard EN 12522-1:1998 has the status of a British Standard ICS 03.080.30 NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW Furniture removal activities Furniture removal for private individuals Part 1: Service specification Licensed Copy: sheffieldun sheffieldun, na, S
3、at Oct 28 05:06:22 GMT+00:00 2006, Uncontrolled Copy, (c) BSI This British Standard, having been prepared under the direction of the Consumer Products and Services Sector Committee, was published under the authority of the Standards Committee and comes into effect on 15 December 1998 BSI 1998 ISBN 0
4、 580 30572 4 BS EN 12522-1:1998 Amendments issued since publication Amd. No.DateText affected National foreword This British Standard is the English language version of EN 12522-1:1998. The UK participation in its preparation was entrusted by Technical Committee PKW/6, Transportation services, to Su
5、bcommittee PKW/6/4, Removal services, which has the responsibility to: aid enquirers to understand the text; present to the responsible European committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European deve
6、lopments and promulgate them in the UK. A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references The British Standards which implement international or European publications referred to in this document may be found in the BSI Standards C
7、atalogue under the section entitled International Standards Correspondence Index, or by using the Find facility of the BSI Standards Electronic Catalogue. A British Standard does not purport to include all the necessary provisions of a contract. Users of British Standards are responsible for their c
8、orrect application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, pages 2 to 7 and a back cover. Licensed Copy: sheffieldun sheffieldun, na, Sat Oct 28 05
9、:06:22 GMT+00:00 2006, Uncontrolled Copy, (c) BSI CEN European Committee for Standardization Comite Europe en de Normalisation Europa isches Komitee fu r Normung Central Secretariat: rue de Stassart 36, B-1050 Brussels 1998 CEN All rights of exploitation in any form and by any means reserved worldwi
10、de for CEN national Members. Ref. No. EN 12522-1:1998 E EUROPEAN STANDARDEN 12522-1 NORME EUROPE ENNE EUROPA ISCHE NORM June 1998 ICS 03.080.30 Descriptors: moving, services, specifications, definitions, user supplier relations, estimates, contracts, terms of sale, after-sale, quality English versio
11、n Furniture removal activities Furniture removal for private individuals Part 1: Service specification Activite s de de me nagement De me nagement de particuliers Partie 1: Spe cifications de service Umzugsdienste Umzug fu r Privatpersonen Teil 1: Festlegung von Dienstleistungen This European Standa
12、rd was approved by CEN on 13 May 1998. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such
13、national standards may be obtained on application to the Central Secretariat or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language an
14、d notified to the Central Secretariat has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzer
15、land and United Kingdom. Licensed Copy: sheffieldun sheffieldun, na, Sat Oct 28 05:06:22 GMT+00:00 2006, Uncontrolled Copy, (c) BSI Page 2 EN 12522-1:1998 BSI 1998 Foreword This European Standard has been prepared by Technical Committee CEN/TC 320, Transportation services, the Secretariat of which i
16、s held by DS. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by December 1998, and conflicting national standards shall be withdrawn at the latest by December 1998. According to the CEN/CENELEC Inte
17、rnal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
18、 and the United Kingdom. It is Part 1 of a standard on furniture removal for private individuals which includes the two following parts. Part 1: Service specification. Part 2: Provision of service. Contents Page Foreword Introduction2 1Scope3 2Normative references3 3Definitions3 3.1furniture removal
19、 service3 3.2furniture removal contract3 3.3waybill (instructions and work completion declarations)3 3.4quotation3 3.5accepted quotation3 3.6packing3 3.7handling3 3.8transport4 3.9delivery4 3.10 formalities at loading and after actual delivery4 Page 3.11 provision of the furniture removal service4 3
20、.12 pre-move survey4 3.13 loss or damage insurance4 4Minimum and optional furniture removal service4 4.1General principles4 4.1.1 Professionalism of the personnel4 4.1.2 Suitability of the transport equipment4 4.1.3 Suitability of packing material4 4.2Initial contact and preliminary information4 4.3
21、Specifications of the minimum furniture removal service4 4.4Recommendations for additional, optional services5 5Contractual and statutory document5 5.1General5 5.2Quotation5 5.3Declaration of value6 5.4Waybill6 6Principles governing the conditions of the contract6 6.1The conditions of the contract6
22、6.2Services carried out by the company6 6.3Information concerning the circumstances affecting the carrying out of the removal6 6.4Carrying out of the removal by third parties6 6.5Terms of payment6 6.6Cancellation of the contract6 6.7Liability7 6.8Procedures relating to compensation in the event of c
23、laims concerning loss or damage7 6.9Formalities to be observed in the event of claims relating to loss or damage7 Licensed Copy: sheffieldun sheffieldun, na, Sat Oct 28 05:06:22 GMT+00:00 2006, Uncontrolled Copy, (c) BSI Page 3 EN 12522-1:1998 BSI 1998 Introduction This standard forms part of a syst
24、em of reference relative to the removal of household furniture and effects aimed at dealing with the service and with the provision of the service to private individuals conducted by the profession. Within each activity, it has been necessary to make a distinction between the service on the one hand
25、, and the provision of the service on the other hand: the service: all the services agreed upon between the service provider and the customer within the framework of the contract; includes characteristics which allow this said service to be assessed; the provision of the service: all the means engag
26、ed by the service provider which include the personnel, the equipment, the organization and the budget with a view to carrying out the service. The systems of reference constitute a beneficial means of achieving the following objectives: to create a dialogue with the customer which is favourable to
27、the profession; to permit customers to identify and compare the services offered by companies in order to benefit from the positive spin-off of fair competition in an open market; to protect customers against provision of services, the characteristics of which may not be in compliance with the stand
28、ards; to allow the professionals of the trade to conduct their activity with the aid of technical specifications that are clearly defined by a common understanding; finally, as regards the single market, to allow the activity to position itself efficiently in order to meet the needs of the European
29、customer by having at its disposal, in particular, harmonized general conditions of contract. 1 Scope This standard specifies the minimum qualitative and quantitative rules and characteristics of a furniture removal service. It also specifies the principles which govern the general conditions of con
30、tract of the furniture removal service within the most appropriate legal and contractual framework within each of the member states. This standard applies only to those activities which relate to the mobility of private individuals where the contract is entered into by an individual or by an employe
31、r or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use. 2 Normative references This European Standard incorporates by dated or undated reference, provisions from other publications. These
32、 normative references are cited at the appropriate places in the text and the publications are listed hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to this European Standard only when incorporated in it by amendment or revision. For undated
33、 references the latest edition of the publication referred to applies. EN 12522-2, Furniture removal activities Furniture removal for private individuals Part 2: Provision of the service. 3 Definitions For the purposes of this standard, the following definitions apply. 3.1 furniture removal service
34、removal of household furniture and effects which are subject to the furniture removal contract (see clause 4 and 4.3) 3.2 furniture removal contract quotation accepted by the customer and supplemented by the waybill (instructions and work completion declarations) 3.3 waybill (instructions and work c
35、ompletion declarations) contractual document, drawn up in several copies, which includes instructions relative to the furniture removal service and which allows its follow-up 3.4 quotation detailed written proposal of the furniture removal service and of the offer price, drawn up and signed by the s
36、ervice provider 3.5 accepted quotation quotation countersigned by the customer, forming part of a furniture removal contract 3.6 packing packaging, dismantling, protection with a view to ensuring the proper preservation of the property entrusted during the handling and transport operations 3.7 handl
37、ing carrying from the departure address to the vehicle or container and from the vehicle or container to the destination address, loading, stowing and unloading in accordance with the professional techniques in use (see EN 12522-2) Licensed Copy: sheffieldun sheffieldun, na, Sat Oct 28 05:06:22 GMT+
38、00:00 2006, Uncontrolled Copy, (c) BSI Page 4 EN 12522-1:1998 BSI 1998 3.8 transport transportation in a vehicle, container or any other suitable method of transport from the departure address to the destination address 3.9 delivery unpacking, re-assembly and possibly putting back in place according
39、 to the instructions given to the service provider and in accordance to the contract 3.10 formalities at loading and after actual delivery joint final inspection at loading and on delivery by the customer and service provider and signing of the waybill 3.11 provision of the furniture removal service
40、 means engaged by the service provider which include the personnel, the equipment, the organization and the budget with a view to carrying out the service 3.12 pre-move survey visit by a service provider technician to the customers residence to assess the service to be performed and to gather the ne
41、cessary information required for drawing up the quotation 3.13 loss or damage insurance insurance provided for as an option to 4.4, contracted directly by the customer, either through the service provider, acting as an agent for the insurer, or through an insurance company of his own choice in order
42、 to cover himself against the risk of material loss or damage which could occur to all or part of the furniture during the course of the furniture removal operations 4 Minimum and optional furniture removal service 4.1 General principles 4.1.1 Professionalism of the personnel The service provider sh
43、all require that the professional personnel that the customer receives in his home combine, in addition to the skills defined in EN 12522-2, the following qualities: punctuality, courtesy, good presentation and honesty. The team foreman is the companys representative and shall be fully acquainted wi
44、th the general and special conditions of the furniture removal contract. He shall ensure that according to the contract the service rendered complies with the specifications agreed upon and that the furniture removal operation is conducted in safety. 4.1.2 Suitability of the transport material The c
45、onsumers personal property shall be transported in suitable vehicles (and/or containers) which are adequate for the work to be undertaken. The transport equipment used shall be clean and have a tidy appearance. NOTE The service provider should ensure that he is familiar with all the relevant legal r
46、equirements and make clear commitment to apply them. 4.1.3 Suitability of packaging equipment The packaging materials used shall be suitable, i.e. clean, of appropriate shape, size and strength to protect their contents and these qualities shall be maintained during the life of the packaging materia
47、ls and the duration of the move. Bedding, clothing, crockery and kitchen utensils shall be packed under generally acceptable hygienic conditions. 4.2 Initial contact and preliminary information The service provider shall ensure that his potential customer is made aware of the detailed structure of h
48、is service (see 4.3 and 4.4) and also the importance of gathering adequate, accurate information to enable the quotation to be prepared and shall establish procedures for gathering and formulating such information. NOTE It is recommended that the service provider undertake a preliminary physical sur
49、vey of the effects to be removed, wherever this is practicable. This should be either directly or through employment of the services of another removals professional operating to this standard. 4.3 Specifications of the minimum furniture removal service The breakdown of the minimum furniture removal service shall be as follows: a) initial contact; b) preliminary information; NOTE This information, supplied by the service provider at the time of the initial contact and/or of the premove survey, should include all the advice
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