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1、BRITISH STANDARD BS EN 15341:2007 Maintenance Maintenance Key Performance Indicators The European Standard EN 15341:2007 has the status of a British Standard ICS 03.100.99 ? Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Co
2、py, (c) BSI BS EN 15341:2007 This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 April 2007 BSI 2007 ISBN 978 0 580 50611 6 National foreword This British Standard was published by BSI. It is the UK implementation of EN 15341:2007. The UK part
3、icipation in its preparation was entrusted to Technical Committee DS/1, Dependability and terotechnology. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does not purport to include all the necessary provisions of a contract. Users
4、are responsible for its correct application. Compliance with a British Standard cannot confer immunity from legal obligations. Amendments issued since publication Amd. No. DateComments Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Unco
5、ntrolled Copy, (c) BSI EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 15341 March 2007 ICS 03.100.99 English Version Maintenance - Maintenance Key Performance Indicators Maintenance - Indicateurs-cls de performances en matire de maintenance Instandhaltung - Wesentliche Leistungskennzahlen fr d
6、ie Instandhaltung This European Standard was approved by CEN on 10 February 2007. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and
7、bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibi
8、lity of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland
9、, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: rue de St
10、assart, 36 B-1050 Brussels 2007 CENAll rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15341:2007: E Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI
11、EN 15341:2007 (E) 2 Contents Page Foreword3 Introduction.4 1 Scope 5 2 Normative references5 3 Terms and definitions .5 4 Maintenance Performance5 5 System of indicators .6 5.1 General6 5.2 Objectives.6 5.3 Architecture of key indicators6 6 Indicators7 6.1 General7 6.2 Economical Key Indicators.8 6.
12、2.1 LEVEL 1 8 6.2.2 LEVEL 2 8 6.2.3 LEVEL 3 9 6.3 Technical key indicators.10 6.3.1 LEVEL 1 10 6.3.2 LEVEL 2 10 6.3.3 LEVEL 3 11 6.4 Organisational indicators .12 6.4.1 LEVEL 1 12 6.4.2 LEVEL 2 12 6.4.3 LEVEL 3 12 7 Methodology for the selection and use of key performance indicators for maintenance.
13、14 7.1 Defining the objectives which characterise the maintenance management process14 7.2 Selecting the relevant indicators .14 7.3 Defining and collecting the necessary basic data .15 7.4 Calculating the indicators and selecting the type of representation.15 7.4.1 Frequency of calculating the indi
14、cators15 7.4.2 Type of presentation .16 7.4.3 Test and validation 16 7.4.4 Analysis of the results 16 Annex A (normative) Key Indicators Factors List17 Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 15341:2
15、007 (E) 3 Foreword This document (EN 15341:2007) has been prepared by Technical Committee CEN/TC 319 “Maintenance”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the l
16、atest by September 2007, and conflicting national standards shall be withdrawn at the latest by September 2007. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria
17、, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Licensed Copy: London South Bank Un
18、iversity, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 15341:2007 (E) 4 Introduction This European Standard provides Maintenance Key Performance Indicators to support management in achieving maintenance excellence and utilize technical assets in a c
19、ompetitive manner. The majority of these indicators apply to all industrial and supporting facilities (buildings, infrastructure, transport, distribution, networks, etc). These indicators should be used to: a) measure the status; b) compare (internal and external benchmarks); c) diagnose (analysis o
20、f strengths and weaknesses); d) identify objectives and define targets to be reached; e) plan improvement actions; f) continuously measure changes over time. Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 1
21、5341:2007 (E) 5 1 Scope This European standard describes a system for managing Key Performance Indicators to measure maintenance performance in the framework of the influencing factors such as economical, technical and organisational aspects, to appraise and to improve efficiency and effectiveness t
22、o achieve excellence in maintaining Technical Assets. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (includi
23、ng any amendments) applies. EN 13306:2001, Maintenance Terminology IEC 60050-191:1990 International electrotechnical vocabulary; chapter 191: dependability and quality of service 3 Terms and definitions For the purposes of this document the terms and definitions given in EN 13306:2001, IEC 60050-191
24、:1990 and Annex A of this document, together with the following apply. 3.1 indicator measured characteristic (or a set of characteristics) of a phenomenon, according to a given formula, which assess the evolution NOTE Indicators are related to objectives. 3.2 scorecard set of associated, consistent
25、and complementary indicators providing synthetic and global information NOTE It is a tool for the development and implementation of a strategy and for monitoring progress towards the goals outlined in the strategy. 4 Maintenance Performance Maintenance Performance is the result of actively using res
26、ources to retain an item, or restore it to a state in which it can perform its required function. It can be expressed as an achieved or expected result. Maintenance Performance depends on both external and internal factors such as: location, culture, transformation and service processes, size, utili
27、zation rate and age and is achieved by implementing corrective, preventive and improvement maintenance, using labour, information, materials, organisational methodologies, tools and operating techniques. Maintenance Performance is an outcome of complex activities which can be evaluated by appropriat
28、e indicators to measure both the actual and expected results. Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 15341:2007 (E) 6 5 System of indicators 5.1 General To cover this aspect of maintenance, this sys
29、tem of key performance indicators is structured into three groups: economic, technical and organisational. These proposed indicators can be evaluated as a ratio between factors (numerator and denominator) measuring activities, resources or events, according to a given formula. These indicators are u
30、sed to measure any quantitative aspect or characteristic of an indenture level and homogeneous comparison. Whenever a factor is defined using the words “internal” or “external”, the derived indicator, should also be used only for “internal” or “external” influences. 5.2 Objectives When the actual or
31、 expected performance is not satisfactory, it encourages management to define objectives and strategies to improve from an economic, technical or organisational point of view using the following system of indicators, allowing the organisation to: a) measure the status; b) evaluate the performance; c
32、) compare performance; d) identify strengths and weaknesses; e) control progress and changes over time. Measurement and analysis of these indicators can help management to: f) set objectives; g) plan strategies and actions; h) share the results in order to inform and motivate people. These indicator
33、s can be used: i) on a periodic basis, for instance by preparing and following-up a budget, and during performance assessment; j) on a spot basis, for instance within the framework of specific audits, studies and/or benchmarking. The period of time to be considered for measurement depends on the com
34、pany policy and management approach. 5.3 Architecture of key indicators Figure 1 illustrates the external and internal factors that influence maintenance performance and consequently the three groups of key indicators. External factors are variable conditions outside company management control. Inte
35、rnal factors are referred to the group, company, factory, plant outside of the maintenance management control, but inside of the company management control. Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 15
36、341:2007 (E) 7 When using the key maintenance performance indicators, it is important to consider these influencing factors as prerequisites to avoid misleading evaluations and comparisons due to not having homogeneous conditions. Maintenance Influencing Factors and Maintenance Key Performance Indic
37、ators Indicator Level Indicator Groups O11 O12 O13 O14 O15 O16 O17 O18 O19 O20 O21 O22 O23 O24 O25 O26 O9 O10 O1 O2 O3 O4 O5 O6 O7 O8 Organizational Indicators T8 T9 T10 T11 T12 T13 T14 T15 T16 T17 T18 T19 T20 T21 T6 T7 T1 T2 T3 T4 T5 Technical Indicators E15 E16 E17 E18 E19 E20 E21 E22 E23 E24 E7 E
38、8 E9 E10 E11 E12 E13 E14 E1 E2 E3 E4 E5 E6 Economic indicators Level 3Level 2Level 1 Location Society Culture National Labour Cost Market Situation Laws Regulations Sector / Branches External influencing factors Company Culture Process Severity Product Mix Plant Size Utilization Rate Age of Plant Cr
39、iticallity Internal influencing factors Figure 1 Maintenance influencing factors and Maintenance Key Performance Indicators 6 Indicators 6.1 General When calculating the indicators, denominator and numerator, factors shall be referred to the same activity/item and to the same period of time (year, q
40、uarter, month, etc.). These factors are defined and explained in Annex A of this document. Most indicators can be used at different levels depending on whether they are used to measure the performance of plant production, one production line, or a given equipment or item, etc. The indicators in this
41、 standard are structured in levels that represent their breakdown structure. Indicators below level one are a detailed description of indicators at a higher level. The magnitude and number of levels may be established by each company. The indicators in this standard are numbered by level as a means
42、of identification, not to indicate importance. These indicators refer to internal maintenance, external maintenance or both. The term “Time” is generally used to describe time units related to equipment and its performance. The terms “Hours” or “Man-hours” describes the hours delivered to maintenanc
43、e activities. Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 15341:2007 (E) 8 6.2 Economical Key Indicators 6.2.1 LEVEL 1 E1 Total Maintenance Cost Assets Replacement Value x 100 E2 Total Maintenance Cost A
44、dded value plus external costs for maintenance x 100 E3 Total Maintenance Cost Quantity of output E4 Total Maintenance Cost Production transformation cost x 100 E5 Total Maintenance Cost + unavailability costs related to maintenance Quantity of output E6 Availability related to maintenance Total Mai
45、ntenance Cost 6.2.2 LEVEL 2 E7 Average inventory value of maintenance materials Asset Replacement Value x 100 E8 Total internal personnel cost spent in maintenance Total Maintenance Cost x 100 Licensed Copy: London South Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 20
46、07, Uncontrolled Copy, (c) BSI EN 15341:2007 (E) 9 E9 Total external personnel cost spent in maintenance Total Maintenance Cost x 100 E10 Total contractor cost Total maintenance cost x 100 E11 Total cost of maintenance materials Total maintenance cost x 100 E12 Total cost of maintenance materials Av
47、erage inventory value of Maintenance materials = Warehouse turnover E13 Cost for indirect maintenance personnel Total Maintenance Cost x 100 E14 Total Maintenance Cost Total Energy Used 6.2.3 LEVEL 3 E15 Corrective maintenance cost Total Maintenance Cost x 100 E16 Preventive maintenance cost Total M
48、aintenance Cost x 100 E17 Condition based maintenance cost Total Maintenance Cost x 100 E18 Predetermined maintenance cost Total Maintenance Cost x 100 E19 Improvement maintenance cost Total Maintenance Cost x 100 E20 Maintenance shutdown cost Total Maintenance Cost x 100 Licensed Copy: London South
49、 Bank University, London South Bank University, Mon May 07 12:20:46 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EN 15341:2007 (E) 10 E21 Cost of training for maintenance Number of maintenance personnel unit of value / person E22 Total Mechanical maintenance contractor costs Total maintenance contractor costs x 100 E23 Total Electrical maintenance contractor costs Total maintenance contractor costs x 100 E24 Total Instrumentation maintenance contractor costs Total maintenance contractor costs x
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