BS-EN-15565-2008.pdf
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1、BRITISH STANDARD BS EN 15565:2008 Tourism services Requirements for the provision of professional tourist guide training and qualification programmes ICS 03.080.30; 03.100.30 ? Licensed CopyChinese University of Hong Kong, 21/10/2008 04:32, Uncontrolled Copy, (c) BSI BS EN 15565:2008 This British St
2、andard was published under the authority of the Standards Policy and Strategy Committee on 29 August 2008 BSI 2008 ISBN 978 0 580 57639 3 National foreword This British Standard is the UK implementation of EN 15565:2008. The UK participation in its preparation was entrusted to Technical Committee SV
3、S/2/3, Tourist Guides. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard can
4、not confer immunity from legal obligations. Amendments/corrigenda issued since publication DateComments Licensed CopyChinese University of Hong Kong, 21/10/2008 04:32, Uncontrolled Copy, (c) BSI EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 15565 March 2008 ICS 03.080.30; 03.100.30 English Ve
5、rsion Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes Services touristiques - Exigences relatives aux programmes de formation professionnelle et de qualification des guides touristiques Tourismus-Dienstleistungen - Anforderungen a
6、n Ausbildungsdienstleistungen und Qualifikationsprogramme von Gst-/Fremdenfhrern This European Standard was approved by CEN on 7 February 2008. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a n
7、ational standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version
8、in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmar
9、k, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATI
10、ON EUROPISCHES KOMITEE FR NORMUNG Management Centre: rue de Stassart, 36 B-1050 Brussels 2008 CENAll rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15565:2008: E Licensed CopyChinese University of Hong Kong, 21/10/2008 04:32, Uncontrolled
11、 Copy, (c) BSI EN 15565:2008 (E) 2 Contents Page Foreword3 Introduction.4 1 Scope 5 2 Normative references5 3 Terms and definitions .5 4 Competencies 5 5 Framework of training programmes6 5.1 General6 5.2 Timeframe.6 5.3 Methodology.7 6 Common subjects7 6.1 Theoretical knowledge7 6.2 Guiding techniq
12、ues and skills8 6.2.1 General8 6.2.2 Presentation techniques.8 6.2.3 Communications techniques8 6.2.4 Group management.8 6.2.5 Guiding for persons with special needs .9 6.3 Business knowledge and skills9 7 Area-specific subjects.9 7.1 Theoretical knowledge9 7.1.1 General9 7.1.2 Human history10 7.1.3
13、 Environment.10 7.1.4 Culture 10 7.1.5 Economics10 7.1.6 Contemporary life11 7.2 Working conditions .11 8 Practical training11 9 Assessment for qualification12 10 Training providers .12 10.1 General12 10.2 Quality assurance13 10.3 Requirements for trainers.13 10.3.1 General13 10.3.2 Qualification of
14、 trainers for practical training 13 10.4 Training facilities .13 Annex A (normative) Required language skills to guide visitors 14 Annex B (normative) Required language skills to communicate in the area of qualification.15 Annex C (informative) Adeviations16 Bibliography17 BS EN 15565:2008 Licensed
15、CopyChinese University of Hong Kong, 21/10/2008 04:32, Uncontrolled Copy, (c) BSI EN 15565:2008 (E) 3 Foreword This document (EN 15565:2008) has been prepared by Technical Committee CEN/TC 329 “Tourism Services”, the secretariat of which is held by DIN. This European Standard shall be given the stat
16、us of a national standard, either by publication of an identical text or by endorsement, at the latest by September 2008, and conflicting national standards shall be withdrawn at the latest by September 2008. Attention is drawn to the possibility that some of the elements of this document may be the
17、 subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgiu
18、m, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. BS EN 15565:2008 Lic
19、ensed CopyChinese University of Hong Kong, 21/10/2008 04:32, Uncontrolled Copy, (c) BSI EN 15565:2008 (E) 4 Introduction Tourist guides are representatives of the cities, regions and countries for which they are qualified. It depends largely on them if visitors feel welcome, want to stay longer or d
20、ecide to come back. They therefore contribute considerably to the perception of the destination. Tourist guides are able to help travellers understand the culture of the region visited and the way of life of its inhabitants. They have a particular role on the one hand to promote the cultural and nat
21、ural heritage whilst on the other hand to help ensure its sustainability by making visitors aware of its importance and vulnerability. This European Standard supports European Union efforts to facilitate free movement of provision of services within its member states but also emphasises the importan
22、ce of area-specific tourist guides to high quality provision of tourism services. This will be achieved by a common high standard of qualification for tourist guides in all European countries. This European Standard gives freedom to countries, regions and cities to decide the level, extent and main
23、areas of their training programmes, providing these programmes meet these minimum standards and requirements for tourist guide training which is a prerequisite for a quality tourist guide service in all member countries. BS EN 15565:2008 Licensed CopyChinese University of Hong Kong, 21/10/2008 04:32
24、, Uncontrolled Copy, (c) BSI EN 15565:2008 (E) 5 1 Scope This European Standard specifies minimum requirements for the provision of professional tourist guide training and qualification programmes. NOTE The requirements for training programmes specified in this European Standard are minimal; they do
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