BS-ISO-24510-2007.pdf
《BS-ISO-24510-2007.pdf》由会员分享,可在线阅读,更多相关《BS-ISO-24510-2007.pdf(76页珍藏版)》请在三一文库上搜索。
1、BRITISH STANDARD BS ISO 24510:2007 Activities relating to drinking water and wastewater services Guidelines for the assessment and for the improvement of the service to users ICS 03.080.30; 13.060.20; 13.060.30 ? Copyright British Standards Institution Provided by IHS under license with BSI - Uncont
2、rolled Copy Licensee=Boeing Co/5910770001 Not for Resale, 08/14/2008 22:34:25 MDTNo reproduction or networking permitted without license from IHS -,-,- BS ISO 24510:2007 This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 May 2008 BSI 2008 ISB
3、N 978 0 580 55419 3 National foreword This British Standard is the UK implementation of ISO 24510:2007. The UK participation in its preparation was entrusted to Technical Committee CB/503, Drinking water and wastewater service levels. A list of organizations represented on this committee can be obta
4、ined on request to its secretary. The attention of users is drawn to the existence of legislation or regulatory requirements that may over-ride some provisions of this British Standard. Up-to-date advice should be sought from appropriate regulatory authorities. The attention of users is drawn in par
5、ticular to the legislation or regulatory requirements of the following: The Guaranteed Standards Scheme (GSS) which is monitored by the Water Services Regulation Authority (Ofwat) and set out in statutory instruments 2000 No. 2301, 1996 No. 3065, 1993 No. 500, 1989 Nos. 1383 and 1989; Water Industry
6、 Commission for Scotland Information Note 7, Customer Service: Overall Performance Assessment (OPA) No. 1159; This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard cannot confer i
7、mmunity from legal obligations. Amendments/corrigenda issued since publication DateComments Water definition of sanitary rules and organization for assessment of compliance; processes to assure consistency between the policies regarding urban development and water utility infrastructure; regulation
8、for water withdrawal and wastewater discharge; information to the users and to the communities. 0.2 Water utilities: general objectives In addition to public health protection, sound management of the drinking water and wastewater utilities (hereinafter jointly referred to as “water utilities”) is a
9、n essential element of integrated water resources management. When applied to these utilities, sound management practices will contribute, both quantitatively and qualitatively, to sustainable development. Sound utility management also contributes to social cohesion and economic development of the c
10、ommunities served, because the quality and efficiency of water services have implications for virtually all activities of society. As water is considered a “social good” and activities related to water services support the three aspects (economic, social and environmental) of sustainable development
11、: it is logical that the management of water utilities be transparent to and inclusive of all stakeholders identified in accordance with the local context. BS ISO 24510:2007 Copyright British Standards Institution Provided by IHS under license with BSI - Uncontrolled Copy Licensee=Boeing Co/59107700
12、01 Not for Resale, 08/14/2008 22:34:25 MDTNo reproduction or networking permitted without license from IHS -,-,- vii There is a broad array of types of stakeholders that can play a role in activities related to water services. Examples of such stakeholders include: governments or public agencies (in
13、ternational, national, regional or local) acting with legal or legislative authority; associations of the utilities themselves (e.g. international, regional/multinational and national drinking water or wastewater associations; autonomous bodies seeking to play an overview role (e.g. organizations co
14、ncerned, such as non- governmental organizations); users and associations of water users. The relationships between stakeholders and water utilities vary around the world. In many countries, there are bodies that have responsibility (in whole or in part) for overseeing the activities related to wate
15、r services, whether the utilities are publicly or privately owned or operated and whether they are regulated by relevant authorities or acting in a system of technical self-regulation. Standardization and technical self-regulation are possible ways of ensuring involvement of all stakeholders and mee
16、ting the subsidiarity principle. The aim of water utilities is logically to offer services to everybody in the area of responsibility of the utility, and to provide users with a continuous supply of drinking water and the collection and treatment of wastewater, under economic and social conditions t
17、hat are acceptable to the users and to the utility. Water utilities are expected to meet the requirements of relevant authorities and the expectations specified by the responsible bodies in conjunction with the other stakeholders, while ensuring the long-term sustainability of the service. In a cont
18、ext of scarcity of resources, including financial resources, it is advisable that the investments made in installations be appropriate and that necessary attention be paid to proper maintenance and effective use of the installations. It is advisable that water tariffs generally aim at meeting cost-r
19、ecovery principles and at promoting efficiency in the use of the resources, while striving to maintain affordable basic access to water services. It is advisable that the stakeholders be involved in both setting service objectives and assessing the adequacy and efficiency of service. 0.3 Objectives,
20、 content and implementation of this International Standard The objective of this International Standard is to provide the relevant stakeholders with guidelines for assessing and improving the service to users, and with guidance for managing water utilities, consistent with the overarching goals set
21、by the relevant authorities and by the international intergovernmental organizations noted above. This International Standard is intended to facilitate dialogue between the stakeholders, enabling them to develop a mutual understanding of the functions and tasks that fall within the scope of water ut
22、ilities. The series of standards addressing water services consists of this International Standard (service-oriented), ISO 24511 and ISO 24512 (both management-oriented). This International Standard addresses the following topics: a brief description of the components of the service relating to the
23、users; core objectives for the service, with respect to users needs and expectations; guidelines for satisfying users needs and expectations; assessment criteria for service to users in accordance with the provided guidelines; examples of performance indicators linked to the assessment criteria that
24、 can be used for assessing the performance of the service. ISO 24511 and ISO 24512 address the following topics: BS ISO 24510:2007 Copyright British Standards Institution Provided by IHS under license with BSI - Uncontrolled Copy Licensee=Boeing Co/5910770001 Not for Resale, 08/14/2008 22:34:25 MDTN
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- BS ISO 24510 2007
链接地址:https://www.31doc.com/p-3745678.html