BS-EN-ISO-9241-13-1999.pdf
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1、BRITISH STANDARD BS EN ISO 9241-13:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 13: User guidance The European Standard EN ISO 9241-13:1998 has the status of a British Standard ICS 13.180; 35.180 Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01
2、 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS EN ISO 9241-13:1999 This British Standard, having been prepared under the direction of the Health and Environment Sector Committee, was published under the authority of the Standards Committee and comes into effect on 15 August 1999 BSI 03-2000 ISBN 0 5
3、80 28845 5 National foreword This British Standard is the English language version of EN ISO 9241-13:1998. It is identical with ISO 9241-13:1998. The UK participation in its preparation was entrusted by Technical Committee PH/9, Applied ergonomics, to Subcommittee PH/9/6, User system interfaces, whi
4、ch has the responsibility to: aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate the
5、m in the UK. A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references Attention is drawn to the fact that CEN and CENELEC standards normally include an annex which lists normative references to international publications with their corres
6、ponding or European publications. The British Standards which implement international or European publications referred to in this document may be found in the BSI Standards Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Find” facility of the BS
7、I Standards Electronic Catalogue. A British Standard does not purport to include all the necessary provisions of a contract. Users of British Standards are responsible for their correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary
8、 of pages This document comprises a front cover, an inside front cover, pages i and ii, the EN ISO title page, page 2, the ISO title page, pages ii to iv, pages 1 to 28 and a back cover. This standard has been updated (see copyright date) and may have had amendments incorporated. This will be indica
9、ted in the amendment table on the inside front cover. Amendments issued since publication Amd. No.DateComments Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS EN ISO 9241-13:1999 BSI 03-2000i Contents Page National forewordInside front co
10、ver Foreword2 Forewordiii Text of ISO 9241-131 Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01 GMT+00:00 2006, Uncontrolled Copy, (c) BSI ii blank Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01 GMT+00:00 2006, Uncontrolled Copy, (c) BSI EUROPEAN STANDARD NORME EUROPE
11、NNE EUROPISCHE NORM EN ISO 9241-13 July 1998 ICS 13.180; 35.180 Descriptors: See ISO document English version Ergonomic requirements for office work with visual display terminals (VDTs) Part 13: User guidance (ISO 9241-13:1998) Exigences ergonomiques pour travail de bureau avec terminaux crans de vi
12、sulisation (TEV) Partie 13: Guide gnral pour lutilisateur (ISO 9241-13:1998) Ergonomische Anforderungen fr Brottigkeiten mit Bildschrimgerten Teil 13: Benutzerfhrung (ISO 9241-13:1998) This European Standard was approved by CEN on 30 May 1998. CEN members are bound to comply with the CEN/CENELEC Int
13、ernal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Central Secretariat or to any CEN memb
14、er. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the official versions. CEN members
15、 are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. CEN European Committee for Standardization Comit Europen de Normalisat
16、ion Europisches Komitee fr Normung Central Secretariat: rue de Stassart 36, B-1050 Brussels 1998 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 9241-13:1998 E Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01 GMT
17、+00:00 2006, Uncontrolled Copy, (c) BSI EN ISO 9241-13:1998 BSI 03-2000 2 Foreword The text of the International Standard ISO 9241-13:1998 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” in collaboration with CEN/CS. This European Standard shall be given the status of a national sta
18、ndard, either by publication of an identical text or by endorsement, at the latest by January 1999, and conflicting national standards shall be withdrawn at the latest by January 1999. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries
19、are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Endorsement notice The text of the International Standard
20、 ISO 9241-13:1998 was approved by CEN as a European Standard without any modification. Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01 GMT+00:00 2006, Uncontrolled Copy, (c) BSI Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 18 02:04:01 GMT+00:00 2006, Uncontrolled Copy, (c) BSI
21、 EN ISO 9241-13:1998 ii BSI 03-2000 Contents Page Forewordiii Introduction1 1Scope1 2Normative references1 3Definitions2 4Application of this part of ISO 92412 4.1Appropriateness of user guidance2 4.2Applying the recommendations3 4.3Evaluation of products3 5Common guidance recommendations3 5.1Descri
22、ption3 5.2General recommendations3 5.3Phrasing of user guidance3 6Prompts4 6.1Description4 6.2Prompting recommendations4 7Feedback5 7.1Description5 7.2Feedback recommendations5 8Status information6 8.1Description6 8.2Status recommendations6 9Error management7 9.1Description7 9.2Error prevention7 9.3
23、Error correction by the system7 9.4Error management by the user7 9.5Error messages8 10On-line help8 10.1 Description8 10.2 System-initiated help9 10.3 User-initiated help9 10.4 Presentation of help information9 10.5 Help navigation and controls10 10.6 Browsable help10 10.7 Context-sensitive help11 A
24、nnex A (informative) Sample procedure for assessing applicability and adherence12 Annex B (informative) Bibliography26 Annex ZA (normative) Normative references to international publications with their relevant European publications28 Figure A.1 Decision process Evaluation situation16 Table A.1 Appl
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