Developing Your Conflict Competence.pdf
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1、Developing Your Confl ict Competence is a practical book that offers a hands- on resource for leaders, managers, team members, and everyone within an organiza- tion who wants to sharpen their skills and learn to respond to confl ict with confi dence. This third book in the “confl ict competent” seri
2、es is fi lled with tips, checklists, exercis- es, and illustrative stories that offer insight into the nature of confl ict and show how to handle confl ict successfully. Throughout the book, authors Craig Runde and Tim Flanagan outline a con- crete process for dealing with unavoid- able workplace te
3、nsions and present a series of thought-provoking questions and self-diagnostics. Developing Your Confl ict Competence is a comprehensive guide to managing disagreements, differences, and discord. It shows how an individual can practically help others deal with confl icts that are causing friction wi
4、thin an organiza- tion. Runde and Flanagan also give down- to-earth advice for dealing with discord within teams. They show how teams can establish norms for handling confl ict by creating the right climate for discussing issues and using effective communications techniques. On a more global level,
5、the (Continues on back fl ap) Craig E. Runde is director of the Center for Confl ict Dynamics at Eckerd College. Tim A. Flanagan is director of Custom Pro- grams at the Leadership Development Institute at Eckerd College. Runde and Flanagan are the authors of Building Confl ict Competent Teams and Be
6、coming a Confl ict Competent Leader (both from Jossey-Bass). Visit the authors web site at www.confl . The Center for Creative Leadership (CCL) is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Found
7、ed in 1970 as a nonprofi t, edu- cational institution, CCL helps clients worldwide cultivate creative leadershipthe capacity to achieve more than imagined by thinking and acting beyond boundariesthrough an array of programs, products, and other services. Praise for Developing Your Confl ict Competen
8、ce “A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration.” Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean s Executive
9、Professor of Leadership, Leavey School of Business, Santa Clara University “Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Confl ict Competence. Move beyond negative workplace confl ict to positive and constructive outcomes with the simple tools and suggestions in
10、this must-read fi eld guide!” Marshall Goldsmith, best-selling author of What Got You Here Won t Get You There, Succession: Are You Ready?, and the upcoming MOJO “Runde and Flanagan have taken their Confl ict Competence Model to the next level. Their basic tenets of con- fl ict competence: cool down
11、, slow down, and engage constructively are proven techniques for moving from confl ict to collaboration. Whether you are a manager, team leader, trainer, or simply interested in self-improve- ment, this is a must-have book for enhancing your confl ict competence.” Ed Nolan, managing director, Learni
12、ng and Organizational Development, AAA Auto Club South “The quintessential guide to leveraging confl ict for positive outcomes. Full of practical tools and examples, it is a must-have on your bookshelf.” Erica Bader Sorrell, executive director, Management and Executive Education, Rollins College “Th
13、e hands-on tools outlined in Developing Your Confl ict Competence were instrumental in developing the ability of our refueling outage leadership team to deal with thousands of competing activities, hundreds of temporary employees, and long work hoursa natural recipe for confl ict. As we prepare for
14、future refueling outages, we continue to spread the book s teachings to our permanent staff and supplemental workforce.” Chris Schwarz, site vice president, Palisades Nuclear Power Station Entergy “I ve read the authors fi rst two books, Becoming a Confl ict Competent Leader and Building Confl ict C
15、om- petent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team.” Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc. PHOTO BY MATTHEW RUNDE PHOTO BY RONALD
16、COOK CRAIG E. RUNDE CRAIG E. RUNDE andand TIM A. FLANAGANTIM A. FLANAGAN authors of Becoming a Conflict Competent Leader DEVELOPING DEVELOPING YOUR CONFLICT YOUR CONFLICT COMPETENCECOMPETENCE DEVELOPING YOUR CONFLICT COMPETENCE A Hands-On Guide for LEADERS, MANAGERS, FACILITATORS, and TEAMS THE CENT
17、ER FOR CREATIVE LEADERSHIP Ranked in the Top 5 Worldwide for Executive Education by BusinessWeek M O R E C O N T E N T I N C L U D E D O N T H E I N T E R N E T “An amazingly comprehensive collection of designs, options, examples, and techniques on how to move from confl ict avoidance to constructiv
18、e resolution.” Jim Kouzes, coauthor, The Leadership Challenge Confl ict is inevitable in any organization. Successful leaders know that if confl ict is embraced rather than avoided it can lead to fresh opportunities, solutions, and results. RUNDE FLANAGAN (Continued from front fl ap) authors present
19、 specifi c approaches for changing organizational culture so confl ict can be addressed with effectiveness and immediacy. Developing Your Confl ict Competence demonstrates how anyone confronted with confl ict can cool down, slow down, and engage constructively. FREE Premium ContentP MANAGEMENT/CONFL
20、ICT RESOLUTION This book includes premium content that can be accessed from our Web site when you register at using the password professional. Developing Your Confl ict Competence ffirs.indd iffirs.indd i1/6/10 10:28:16 AM1/6/10 10:28:16 AM On the Web: Take the Confl ict Dynamics Profi le With a 1
21、/2 Hour Review Session at a Substantial Discount The Confl ict Dynamics Profi le assessment instrument helps you better understand how you currently respond to workplace confl ict. It enables you to leverage areas of strength and modify behaviors that dont work well. The instrument provides specifi
22、c measures on fi fteen different constructive and destructive behaviors. It also looks at confl ict “hot buttons”situations and behaviors in others that can irritate you and trigger confl ict. In addition to an eight-page report and forty-page development guide, you will also receive a half-hour tel
23、ephone session with an experienced consultant who will review your results with you. Link: www.confl ictdynamics.org/special Code word for discount: CCD3 Price: $150.00, a greater than 25% discount FREE Premium ContentP This book includes premium content that can be accessed from our Web site when y
24、ou register at using the password professional. ffirs.indd iiffirs.indd ii1/6/10 10:28:17 AM1/6/10 10:28:17 AM Developing Your Confl ict Competence A H A N D S - O N G U I D E F O R L E A D E R S , M A N A G E R S , FA C I L I TAT O R S , A N D T E A M S Craig E. Runde Tim A. Flanagan ffirs.indd ii
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