BS-ISO-11620-1998.pdf
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1、BRITISH STANDARD BS ISO 11620:1998 Incorporating Amendment No. 1 Information and documentation Library performance indicators ICS 01.140.20 ? Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 This British Standard, having bee
2、n prepared under the direction of the DISC Board, was published under the authority of the Standards Board and comes into effect on 15 July 1998 BSI 30 October 2003 ISBN 0 580 30205 9 National foreword This British Standard reproduces verbatim ISO 11620:1998, including amendment 1:2003 and implement
3、s it as the UK national standard. The start and finish of text introduced or altered by amendment is indicated in the text by tags !“. Tags indicating changes to ISO text carry the number of the ISO amendment. For example, text altered by ISO amendment 1 is indicated by !“. The UK participation in i
4、ts preparation was entrusted by Technical Committee IDT/2, Information and documentation, to Subcommittee IDT/2/15, Library and publishing statistics, which has the responsibility to: aid enquirers to understand the text; present to the responsible international/European committee any enquiries on t
5、he interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references The British St
6、andards which implement international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. T
7、his publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside f
8、ront cover, the ISO title page, pages ii to iv, pages 1 to 56, an inside back cover and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No.DateComments 1469130 October 2003 See national foreword L
9、icensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 ii BSI 30 October 2003 Contents Page Foreword ii Intorduction 1 1Scop
10、e 1 2Normative reference 2 3Definitions 2 4Criteria and descriptive framework 5 5Uses of performance indicators 8 6Maintenance of this International Standard 10 Annex A (normative) List of performance indicators for libraries 11 Annex B (normative) Descriptions of performance indicators 13 Annex C (
11、informative) Bibliography 55 Table A.1 11 Descriptors: Documentation, libraries, performance. Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 BSI 30 October 2003 iii Foreword ISO (the International Organization for Standard
12、ization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to
13、be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. Draft International
14、 Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. International Standard ISO 11620 was prepared by Technical Committee ISO/TC 46, Information
15、and documentation, Subcommittee SC 8, Statistics and performance evaluation. Annex A and Annex B form an integral part of this International Standard. Annex C is for information only. Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI iv blank
16、Licensed Copy: sheffieldun sheffieldun, na, Sat Nov 25 13:26:53 GMT+00:00 2006, Uncontrolled Copy, (c) BSI BS ISO 11620:1998 BSI 30 October 2003 1 Introduction This International Standard is concerned with the evaluation of libraries of all types. The main purpose of this International Standard is t
17、o endorse the use of performance indicators in libraries and to spread knowledge about how performance measurement can be carried out. This international library community has expressed its commitment to the development of an International Standard for library performance indicators. By the establis
18、hment of this International Standard, the use of performance indicators can be advanced and libraries in developing and developed countries will benefit from the knowledge and skills associated with formal planning procedures and data collection processes. This International Standard specifies the r
19、equirements of a performance indicator for libraries and establishes a set of indicators to be used by libraries of all types. It also gives guidance on how to implement performance indicators in libraries where such indicators are not already in use. The quality of library services is related to th
20、e broader topic of quality management and quality assurance. This International Standard acknowledges and supports ISO 9004-2. This International Standard provides a standardized terminology and concise definitions of the performance indicators. Furthermore, this International Standard contains conc
21、ise descriptions of the indicators and of the collection and the analysis of data needed. Detailed information concerning methodology and analysis is provided in the publications listed in Annex C. Every indicator in this International Standard is given a unique name. This name sometimes differs fro
22、m the literature upon which its description is based. Such differences are documented in the descriptions of the indicators. The performance indicators included in this International Standard are either in widespread use or well documented in the literature. Some of the descriptions of indicators in
23、corporate modifications of indicators described elsewhere: these reflect practical experience or the need to generalize. Input and resource based ratios are very well documented in the literature and provide a context for library performance indicators as defined in this International Standard. Ther
24、e are some library activities and services for which, during the development of this International Standard, there was a general lack of tested and well-documented indicators. These include information services, user training and electronic services generally. (A recent publication is listed in Anne
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