ISO-17021-2006.pdf
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1、 Reference number ISO/IEC 17021:2006(E) ISO 2006 INTERNATIONAL STANDARD ISO/IEC 17021 First edition 2006-09-15 Conformity assessment Requirements for bodies providing audit and certification of management systems valuation de la conformit Exigences pour les organismes procdant laudit et la certifica
2、tion de systmes de management Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:38:00 MDTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC 17021:200
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6、SO 2006 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in th
7、e country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO 2006 All rights reserved Copyright International Organization for Standardization Provided by IHS un
8、der license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:38:00 MDTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC 17021:2006(E) ISO 2006 All rights reserved iii Contents Page Foreword iv Introduction v 1 Scope . 1 2 Normative re
9、ferences. 1 3 Terms and definitions. 1 4 Principles. 2 4.1 General. 2 4.2 Impartiality. 3 4.3 Competence 3 4.4 Responsibility . 3 4.5 Openness. 3 4.6 Confidentiality. 4 4.7 Responsiveness to complaints. 4 5 General requirements. 4 5.1 Legal and contractual matters. 4 5.2 Management of impartiality .
10、 4 5.3 Liability and financing 6 6 Structural requirements. 6 6.1 Organizational structure and top management. 6 6.2 Committee for safeguarding impartiality 6 7 Resource requirements 7 7.1 Competence of management and personnel. 7 7.2 Personnel involved in the certification activities 7 7.3 Use of i
11、ndividual external auditors and external technical experts 8 7.4 Personnel records 9 7.5 Outsourcing. 9 8 Information requirements 9 8.1 Publicly accessible information 9 8.2 Certification documents. 10 8.3 Directory of certified clients 10 8.4 Reference to certification and use of marks 10 8.5 Conf
12、identiality. 11 8.6 Information exchange between a certification body and its clients 12 9 Process requirements 13 9.1 General requirements. 13 9.2 Initial audit and certification 15 9.3 Surveillance activities 17 9.4 Recertification. 18 9.5 Special audits 19 9.6 Suspending, withdrawing or reducing
13、the scope of certification . 19 9.7 Appeals 20 9.8 Complaints 20 9.9 Records of applicants and clients 21 10 Management system requirements for certification bodies. 22 10.1 Options 22 10.2 Option 1: Management system requirements in accordance with ISO 9001 22 10.3 Option 2: General management syst
14、em requirements. 23 Bibliography. 26 Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:38:00 MDTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC 17
15、021:2006(E) iv ISO 2006 All rights reserved Foreword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the developme
16、nt of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental,
17、 in liaison with ISO and IEC, also take part in the work. In the field of conformity assessment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of International Standards and Guides. International Standards are drafted in accordance with the rules given in the
18、ISO/IEC Directives, Part 2. Draft International Standards are circulated to the national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention is drawn to the possibility that some of the elements of this docum
19、ent may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO/IEC 17021 was prepared by the ISO Committee on conformity assessment (CASCO). It was circulated for voting to the national bodies of both ISO and IEC, and was approved by bot
20、h organizations. This first edition of ISO/IEC 17021 cancels and replaces ISO/IEC Guide 62:1996 and ISO/IEC Guide 66:1999, which have been combined and technically revised. Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standar
21、ds 1/9972545001 Not for Resale, 04/12/2007 20:38:00 MDTNo reproduction or networking permitted without license from IHS -,-,- ISO/IEC 17021:2006(E) ISO 2006 All rights reserved v Introduction Certification of a management system, such as a quality or environmental management system of an organizatio
22、n, is one means of providing assurance that the organization has implemented a system for the management of the relevant aspects of its activities, in line with its policy. This International Standard specifies requirements for certification bodies. Observance of these requirements is intended to en
23、sure that certification bodies operate management system certification in a competent, consistent and impartial manner, thereby facilitating the recognition of such bodies and the acceptance of their certifications on a national and international basis. This International Standard serves as a founda
24、tion for facilitating the recognition of management system certification in the interests of international trade. Certification of a management system provides independent demonstration that the management system of the organization a) conforms to specified requirements, b) is capable of consistentl
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