ISO-20282-1-2006.pdf
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1、 Reference number ISO 20282-1:2006(E) ISO 2006 INTERNATIONAL STANDARD ISO 20282-1 First edition 2006-10-15 Ease of operation of everyday products Part 1: Design requirements for context of use and user characteristics Facilit demploi des produits quotidiens Partie 1: Exigences de conception pour le
2、contexte dutilisation et pour les caractristiques de lutilisateur Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:45:07 MDTNo reproduction or networking permitted without lice
3、nse from IHS -,-,- ISO 20282-1:2006(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobes licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing
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6、riat at the address given below. ISO 2006 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the addre
7、ss below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO 2006 All rights reserved Copyright International Organization for
8、Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:45:07 MDTNo reproduction or networking permitted without license from IHS -,-,- ISO 20282-1:2006(E) ISO 2006 All rights reserved iii Contents Page Foreword iv Introduct
9、ion v 1 Scope . 1 2 Conformity. 2 3 Terms and definitions. 2 4 Ease of operation 5 5 Requirements for review and documentation . 6 5.1 Review stages. 6 5.2 Suggested process. 8 5.3 Documentation 10 6 Context of use. 11 6.1 Main goal(s). 11 6.2 Factors relating to other equipment. 11 6.3 Physical env
10、ironmental factors. 11 6.4 Social environmental factors. 11 7 User characteristics 12 7.1 General. 12 7.2 Psychological and social characteristics. 13 7.3 Physical and sensory characteristics. 15 7.4 Demographics. 17 Annex A (informative) User characteristics Further information 18 Annex B (informat
11、ive) Ease of operation as instantiation of usability as defined in ISO 9241-11. 23 Bibliography. 24 Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:45:07 MDTNo reproduction or
12、 networking permitted without license from IHS -,-,- ISO 20282-1:2006(E) iv ISO 2006 All rights reserved Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is norm
13、ally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in t
14、he work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare
15、 International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some
16、 of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 20282-1 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 1, Ergonomic guiding principles. ISO 20282 consists of the f
17、ollowing parts, under the general title Ease of operation of everyday products: Part 1: Design requirements for context of use and user characteristics Part 2: Test method Technical Specification The following parts are under preparation: Part 3: Test methods for consumer products Publicly Available
18、 Specification Part 4: Test methods for the installation of consumer products Publicly Available Specification Copyright International Organization for Standardization Provided by IHS under license with ISO Licensee=NASA Technical Standards 1/9972545001 Not for Resale, 04/12/2007 20:45:07 MDTNo repr
19、oduction or networking permitted without license from IHS -,-,- ISO 20282-1:2006(E) ISO 2006 All rights reserved v Introduction An increasing number of everyday products include computer technology, making them more complex. Users need to understand how to operate products in order to benefit from t
20、he functionality they offer, so usability is a key factor in determining a products success. As product complexity increases, the challenge for the user in understanding how to use the various functions of the product also increases, and for the producer it can be harder to design sufficiently usabl
21、e products. Products with low usability often require the assistance of other people in order to be used, and this can result in frustrated users as well as in extra costs for the producer and vendor. Many companies have realized the importance of the usability of their products and employ usability
22、 specialists in usability laboratories. Many test organisations include usability in their evaluation procedures. ISO 20282 is based on ISO 9241-11, which provides guidance on the specification and measurement of usability in general. ISO 20282 applies ISO 9241-11 to the user interfaces of everyday
23、products. The focus on everyday products reflects the fact that many of the products we see around us on a regular basis still suffer from fundamental usability problems. The focus on user interfaces reflects the situation that while there are many factors that may have important effects on usabilit
24、y, all interactive products will have a user interface whose quality can have significant positive or negative effects that facilitate or hamper the usage of the product. Everyday products include consumer products and walk-up-and-use products. For everyday products it is particularly critical to en
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