ISO-GUIDE-37-1995.pdf
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1、GUIDE 37 Instructions for use of products of consumer interest Second edition 1995 Corrected and reprinted 1995 lSO/lEC GUIDE 37:1995(E) Contents 8 9 10 11 Scope . References . General principles . . . Clauses in standards Location and nature . Availability of information at the point of sale Advice
2、 for the design and formulation of instructions for use . 7.1 General 7.2 Legibility . 7.3 Colour 7.4 Communication principles . 7.5 Wording and use of technical terms 7.6 Language(s) . 7.7 Illustrations 7.8 Graphical symbols . 7.9 Tables 7.10 Flow-charts 7.11 Table of contents / Index . 7.12 Fault
3、diagnosis / Trouble-shooting / Repair Warning notices . Standardized phrases and signs . Visible and audible signals Durability of instructions for use Annex A Assessment of instructions for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 lSO/IEC 1995 Page 1 1 1 2 2 3 3 3 3 4 4 4
4、 5 5 5 5 5 5 6 6 6 6 7 8 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronrc or mechanical, rncluding photocopying and microfilm, without permission in writing from the publisher. lSO/IEC Copyright Office
5、l Case postale 56 l CH-1211 Geneve 20 l Switzerland Printed in Switzerland ii lSO/IEC ISO/IEC GUIDE 37:1995(E) Foreword IS0 (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form a specialized system for worldwide standardization. National b
6、odies that are members of IS0 or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. IS0 and IEC technical committees collaborate in fields of mutual interest. Othe
7、r international organizations, governmental and non-governmental, in liaison with IS0 and IEC, also take part in the work. lSO/IEC Guide 37 has been drawn up by the IS0 Committee on Consumer Policy (COPOLCO). The document was approved by IEC national commit- tees and IS0 member bodies. This second e
8、dition cancels and replaces the first edition (lSO/IEC Guide 37:1983). Annex A of this Guide is for information only. . . . III -,-,- lSO/IEC GUIDE 37:1995(E) lSO/IEC Introduction 0.1 Instructions for use are the means of conveying information to the user on how to use the product in a correct and s
9、afe manner. As means of communication, texts, words, signs, symbols, diagrams, illustrations and audible or visible information are used, separately or in combination. They may be on the product itself or its packaging or in accompanying materials, for example, leaflets, manuals, audio and video tap
10、es, and computerized information. 0.2 A general guide cannot provide comprehensive information covering each case. This Guide, therefore, offers guidance to all interested parties in the form of general principles and detailed recommendations on the design and formulation of all types of instruction
11、s necessary or helpful to the final user of consumer products. Practical recommendations for the assess- ment of such instructions are included in an informative annex. 0.3 This Guide may be used in conjunction with the requirements of specific product standards, or where no such standards exist, wi
12、th the relevant requirements of standards for similar products. IV -,-,- lSO/IEC ISO/IEC GUIDE 37:1995(E) Instructions for use of products of consumer interest 1 scope 1.1 This Guide establishes the principles and gives recommendations on the design and formulation of instructions for use of product
13、s of consumer interest. It is intended for - product designers, manufacturers, technical writers or other people engaged in the work of conceiving and drafting such instructions; - committees preparing standards for consumer products. 1.2 The principles and detailed recommendations in this Guide sho
14、uld apply in combination with the specific requirements on instructions for use laid down in standards for specific products or groups of products. 1.3 Assessment of the quality of instructions for use should follow common criteria. This Guide therefore has an informative annex (annex A) containing
15、some practical recommendations and a proposed method- ology for assessment. The annex is addressed primarily to researchers and experts engaged in such assessment work; it may also be helpful to the Guides principal target groups named in 1 .I. 2 References IS0 3864: 1984, Safety co/ours and safety
16、signs. IS0 7000: 1989, Graphical symbols for use on equip- ment - Index and synopsis. IS0 7001 :I990 and Amendment 1:1993, Pub/it in- formation symbols. IS0 11683: 1993, Packaging - Tactile danger warn- ings - Requirements. I EC 417: 1973 (and supplements), Graphical symbols for use on equipment - I
17、ndex, survey and compi- lation of the single sheets. lSO/IEC Directives, part 2:1992, Methodology for the development of International Standards. lSO/IEC Guide 14:1977, Product information for con- sumers. lSO/IEC Guide 50:1987, Child safety and standards - General guidelines. lSO/IEC Guide 51 :I 99
18、0, Guidelines for the inclusion of safety aspects in standards. lSO/IEC Guide 52:1990, Glossary of fire terms and definitions. 3 General principles 3.1 Instructions for use are an integral part of the delivery of the product. They should also reduce the risk of damage to the product and consequent m
19、al- function or inefficient operation. 3.2 Instructions for use should allow and promote correct use of a product and should directly help to avoid misuse which may lead to hazards. Instructions for use cannot and should not compensate for design def icienciesl). 3.3 Instructions for use should a) c
20、learly identify the product; b) recognize the type of user, and his/her capa- bilities; cl define, if necessary, the intended use of the product*); d) contain all information required for correct and safe use of the product and/or for service and maintenance. 1) For general principles of preferences
21、 of risk reduction, see ISO/lEC Guide 51 :I 990, clause 5. 2) For definitions of “intended use” and “reasonably foreseeable misuse”, see lSO/IEC Guide 51:1990, 3.7 and 3.8. 1 lSO/IEC GUIDE 37:1995(E) lSO/lEC 3.4 Instructions for use should cover reasonably foreseeable misuse of the product, and adeq
22、uate warning should be given (see lSO/lEC Guide 51:1990, 6.4.4). In most countries the manufacturer/producer has a legal obligation to include such warnings. 3.5 Instructions for use should cover information, separately or in combination, as far as it is relevant, on a) function and operation; b) tr
23、ansport, assembly, installation; d cleaning, maintenance, fault diagnosis, repair; d) destruction/disposal of the product and/or any waste materials with due regard to safety and environmental considerations. 3.6 Instructions for use should convey important messages to the user about aspects of use
24、related to - the environment (for example, appropriate dosage of detergent for a washing machine, destruction/disposal of waste, recycling); - conservation of energy and other resources. 3.7 Attention should be drawn to the need for special protective measures, such as adult supervision or the weari
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