Leadership Without Excuses.pdf
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1、 Leadership Without excuses This page intentionally left blank Leadership Without excuses How to Create aCCountability and HigH PerformanCe (Instead of Just talkIng about It) J e ff g ri m SHaw gre g g baron New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seo
2、ul Singapore Sydney Toronto Copyright 2010 by Jeff Grimshaw and Gregg Baron. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system,
3、without the prior written permission of the publisher. ISBN: 978-0-07-160005-7 MHID: 0-07-160005-1 The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-160004-0, MHID: 0-07-160004-3. All trademarks are trademarks of their respective owners. Rather than put a tra
4、demark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefi t of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eB
5、ooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at bulksalesmcgraw-. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its l
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11、nt of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of
12、 the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise. To my parents, Richard and Charlotte, for their example. To Tanya, who holds me accountable for practicing what I preach. JG
13、To my wife, Nancy, for being an incredible partner; the team at Success Sciences for their dedication and talent; and to all of the clients we have been privileged to serve. GB This page intentionally left blank vii contents Acknowledgments xi IntroductIon xiii Part 1 Proven strategies for communica
14、ting clear and credible expectations 1 Chapter 1 equip Your People for Moments of truth and tradeoff 3 Chapter 2 Invest excruciating Minutes to ensure role clarity 25 viii CONTENTS Chapter 3 use commanders Intent to Promote ownership, stretch Your People, and Align them with Your Business strategy 4
15、5 Chapter 4 compete for Attention 63 Chapter 5 Boost the credibility of Your High expectations 75 Part 2 Proven strategies for creating compelling consequences 85 Chapter 6 reward What You Want to see More of . . . and stop tolerating What You dont 87 Chapter 7 use the other F-Word to tap Hidden sou
16、rces of Motivation 111 ix CONTENTS Chapter 8 Wield Your Biggest stick: the Power to take things Away 137 Chapter 9 When You Have no Authority, use Increased confidence and reduced Anxiety as Your consequence currency 153 Part 3 Proven strategies for Leading conversations Grounded in empirical realit
17、y 179 Chapter 10 Whet the Appetite for truth 181 Chapter 11 Prevent excuses before they Happen 195 Chapter 12 Banish the Fantasies and Fetishes that Lead to Fingerpointing 215 x CONTENTS Chapter 13 treat Mistakes as Intellectual capital and Give negative Feedback that doesnt Freak People out 241 con
18、clusion 263 notes 265 Index 271 xi AcKnoWLedGMents P ublishing conventions precluded us from putting a dozen or so names on the cover. Thats unfortunate, as each member of our core team earned authorship credit for contributing original insights and content. That team of coauthors and contributors i
19、ncludes Lynne Viscio, Jan Lee, Barry Mike, Neill Edwards, Lilly Linton, and Alex Gwozda. Most of all, Tanya Mann and Ross Wilken deserve acknowledgment and our gratitude for their investment of blood, sweat, time, and brain power. More than half the chapters in the book directly reflect their insigh
20、ts. Chris Thorsen, Kellie Hamrick, Amy Amundson, Josh Peskin, and Rebecca Cichetti also made essential contributions. If we managed to express any original ideas in these pages, Emil Bohn is most likely their intellectual godfather. We also owe a debt of gratitude to Laurie Spoon, Carolynne Bernard,
21、 Michelle McDermott, Jonathan Miller, Ariel Ptak, Kristen Senior, Jennifer Landis, Jean Cuce, John Cook, Suzanne Peterson, Alan Nelson, Joe Folger, xii ACKNOWLEDGMENTS Megan Scala, Lani Van Dusen, Sandy Nelson, Will Sparks, Beverly Evans, Beverly Teague, Anne Murray-Randolph, Cindy Adams, Ronnie Chr
22、iss, Enitan Adesanya, Rick Ginley, Deborah Breines, Nicole Boscia, John McDermott, Michael A. Tysarczyk, Don P. Foster, Yvonne Cook, Roberta “Bert” Snow, Linda Heigh, Beverly Evans, Faith Drennan, Bethmarie Fahey, Ted and Mary Anne Regan, Barbara Greene, Emilie Hafner-Burton, David Viktor, Keith Coe
23、, Greg Grimshaw, Jeremy Grimshaw, Anna M. Grimshaw, lots of other Grimshaws, Ted Edwards, Hillary Buckholtz, Catherine Hernandez, Karen Yolton, Mark Newman, Bob Kantor, Mike Grottola, Tobias Mayer, Susan Hazlett, John Brownfield, Hank Guenther, Denny Moutray, Duane Far- rington, Rebecca Cohen, Andre
24、a Coville, Walt Lockwood, Barbara Bauer, Harold Nelson, John Brodeur, and Dave Conti. Thanks also to Mal OConnor and our friends at the Center for Applied Research (CFAR). We cant forget the team at McGraw-Hill. Our first editor, Herb Schaffner, championed our cause, while Knox Huston, our second ed
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