SAE-AS-9110-2003.pdf
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1、SAE Technical Standards Board Rules provide that: “This report is published by SAE to advance the state of technical and engineering sciences. The use of this report is entirely voluntary, and its applicability and suitability for any particular use, including any patent infringement arising therefr
2、om, is the sole responsibility of the user.” SAE reviews each technical report at least every five years at which time it may be reaffirmed, revised, or cancelled. SAE invites your written comments and suggestions. Copyright 2003 Society of Automotive Engineers, Inc. All rights reserved. No part of
3、this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SAE. TO PLACE A DOCUMENT ORDER:Tel: 877-606-7323 (inside USA and Canada) Tel: 724-776-4
4、970 (outside USA) Fax: 724-776-0790 Email: custsvcsae.org SAE WEB ADDRESS:http:/www.sae.org AEROSPACE STANDARD AS9110 Issued2003-01 Quality Maintenance Systems - Aerospace - Requirements for Maintenance Organizations TABLE OF CONTENTS INTRODUCTION4 1.SCOPE.7 1.1General 7 1.2Application .7 2.NORMATIV
5、E REFERENCE .8 3.TERMS AND DEFINITIONS.8 3.1General 8 3.2Additional Terms and Definitions8 3.2.1Authority.8 3.2.2Key Characteristics8 3.2.3Maintenance 8 3.2.4Technical Data9 3.2.5Human Factors 9 3.2.6Release Certificate.9 4.QUALITY MANAGEMENT SYSTEM9 4.1General Requirements.9 4.2Documentation Requir
6、ements10 4.2.1General 10 4.2.2Quality Manual.11 4.2.3Control of Documents 11 4.2.4Control of Records.11 4.3Configuration Management12 SAE AS9110 - 2 - TABLE OF CONTENTS (Continued) 5.MANAGEMENT RESPONSIBILITY12 5.1Management Commitment.12 5.2Customer Focus.12 5.3Quality Policy .12 5.4Planning.12 5.4
7、.1Quality Objectives12 5.4.2Quality Management System Planning13 5.5Responsibility, Authority and Communication13 5.5.1Responsibility and Authority.13 5.5.2Management Representative.13 5.5.3Internal Communication.13 5.6Management Review .14 5.6.1General 14 5.6.2Review Input 14 5.6.3Review Output .14
8、 6.RESOURCE MANAGEMENT.14 6.1Provision of Resources14 6.2Human Resources .14 6.2.1General 14 6.2.2Competence, Awareness and Training15 6.3Infrastructure15 6.4Work Environment15 7.PRODUCT REALIZATION16 7.1Planning of Product Realization.16 7.2Customer-Related Processes16 7.2.1Determination of Require
9、ments Related to the Product.16 7.2.2Review of Requirements Related to the Product.17 7.2.3Customer Communication17 7.3Design and Development.17 7.3.1Design and Development Planning18 7.3.2Design and Development Inputs18 7.3.3Design and Development Outputs.19 7.3.4Design and Development Review19 7.3
10、.5Design and Development Verification19 7.3.6Design and Development Validation20 7.3.7Control of Design and Development Changes.20 7.4Purchasing.21 7.4.1Purchasing Process.21 7.4.2Purchasing Information22 7.4.3Verification of Purchased Product22 SAE AS9110 - 3 - TABLE OF CONTENTS (Continued) 7.5Prod
11、uction and Service Provision23 7.5.1Control of Production and Service Provision23 7.5.2Validation of Processes for Production and Service Provisions.25 7.5.3Identification and Traceability.26 7.5.4Customer Property.26 7.5.5Preservation of Product .26 7.6Control of Monitoring and Measuring Devices.27
12、 8.MEASUREMENT, ANALYSIS AND IMPROVEMENT.28 8.1General 28 8.2Monitoring and Measurement 28 8.2.1Customer Satisfaction28 8.2.2Internal Audit29 8.2.3Monitoring and Measurement of Processes.29 8.2.4Monitoring and Measurement of Product.30 8.3Control of Nonconforming Product.31 8.4Analysis of Data.32 8.
13、5Improvement32 8.5.1Continual Improvement32 8.5.2Corrective Action33 8.5.3Preventive Action.33 APPENDIX A BIBLIOGRAPHY.34 SAE AS9110 - 4 - INTRODUCTION General: The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organiza
14、tions quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization. It is not the intent of this International Standard to imply uniformity in the structure of quality management systems
15、or uniformity of documentation. The quality management system requirements specified in this International Standard are complementary to requirements for products. Information marked “NOTE” is for guidance in understanding or clarifying the associated requirement. This International Standard can be
16、used by internal and external parties, including certification bodies, to assess the organizations ability to meet customer, regulatory and the organizations own requirements. The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during the development
17、of this International Standard. Process Approach: This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. For an organizati
18、on to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next. The app
19、lication of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”. An advantage of the process approach is the ongoing control that it provides over the linkage between th
20、e individual processes within the system of processes, as well as over their combination and interaction. When used within a quality management system, such an approach emphasizes the importance of a.understanding and meeting requirements, b.the need to consider processes in terms of added value, c.
21、obtaining results of process performance and effectiveness, and d.continual improvement of processes based on objective measurement. SAE AS9110 - 5 - The model of a process-based quality management system shown in Figure 1 illustrates the process linkages presented in clauses 4 to 8. This illustrati
22、on shows that customers play a significant role in defining requirements as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements. The model shown in Figure 1 covers all the
23、requirements of this International Standard, but does not show processes at a detailed level. NOTE:In addition, the methodology known as “Plan-Do-Check-Act” (PDCA) can be applied to all processes. PDCA can be briefly described as follows. Plan:establish the objectives and processes necessary to deli
24、ver results in accordance with customer requirements and the organizations policies. Do:implement the processes. Check:monitor and measure processes and product against policies, objectives and requirements for the product and report the results. Act:take actions to continually improve process perfo
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- 关 键 词:
- SAE AS 9110 2003
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