TEAM58-SOUTH AFRICA-TMCTP FINAL PRESENTATION.ppt
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1、TECHNION MULTI-CULTURAL TEAM PROJECT,TEAM 58,Jacopo Minelli,Adwoa Essandor,Nathan Grossman,Yang Pan,WHO WE ARE,DOMINANT VALUES, EXPECTATIONS, MANAGERIAL PRACTICES AND BEHAVIOR IN SOUTH AFRICA,DOMINANT VALUES A hierarchical notion of authority Authority being ordained on persons by a spiritual force
2、that is at the epitome of such a hierarchy Individuality subject to the interests of the group or society Merit and experience as more relevant than potential for employment purposes Culture as a determinant of identity Identity that is exclusive and ascriptive,TEAM 58,EXPECTATIONS Foreigners have t
3、o respect their cultures The position into the company has to be clear (present a business card) Fairness and Honesty Self control Tips are expected norms,MANAGERIAL PRACTICES Negotiation win-win situation Formal authority lines/hierarchy To speak, first address comments through “the chair” and ask
4、permission before speaking: the chairperson has the responsibility of opening and closing a subject (Hierarchy is deeply respected) Bypassing a level of hierarchy to get a decision approved is unacceptable Address senior colleagues by titles eg. Mr., Dr., except they invite you to be informal Let pe
5、ople know your status in terms of hierarchy in your company, and in return ensure that you understand the status of the people you are dealing with as well. You can hand over a business card when meeting the first time (this will avoid embarrassment) Decision making Usually from top to bottom. Howev
6、er, sometimes consensus is sought in arriving at final decision Manners and time preciseness Appointments must be very necessary and give at least one weeks notice of the meeting Lateness is not tolerated Not becoming irritated or doing your own thing; and loudness is not acceptable For business mee
7、tings always dress more conservatively. (Women dont wear short skirts and open blouses. Men should be fine in a collar and tie) Appointments should be made starting at 9 a.m. Communications Do not rush deals. South Africans are very casual in their business dealings Use a basic Western handshake. Th
8、e handshake should be firm and the two people should maintain eye contact during the handshake,TEAM 58,BEHAVIORS Less eye contact as a sign of respect Ask if it is convenient to talk when you make a call on a cell phone Management and workers see each other and act towards each other as enemies Enjo
9、y socializing especially engaging in games, long chats, after workshops, etc. Do not present gifts with the left hand Use either both hands or the right hand when giving and presenting gifts; gifts will be opened upon receipt Business meetings can be held over lunch or dinner in a good restaurant Me
10、als at the home of a white South African will include a barbecue by the pool-called a braaivleis (Afrikaans for roasted meat) or braai South Africans of Urban cultures generally wear western dress African women wear a sari,TEAM 58,VALUE DIFFERENCES BETWEEN HOST AND TEAMS MEMBER CULTURE,TEAM 58,South
11、 Africa: Individualism, achievement relationships (65) Reinforce traditional masculine: male achievement, control and power (63) USA: Individualism, achievement relationships (91) Reinforce traditional masculine: male achievement, control and power (62) Finland: Individualism, achievement relationsh
12、ips (63) High tolerance for uncertainty and ambiguity (score 63) Italy: HIghest difference in tolerance for uncertainty and ambiguity Lowest difference in PDI China: Confucian, Long-Term Orientation (118) Reinforce equality between people in the countrys society (80),TEAM 58,TEAM 58,DIFFICULTIES IN
13、ADAPTATION,VALIDATION OF THE INFORMATION,THE INTERVIEWEE: Name: Barry Tsai Nationality: South African Education: Primary school in Pretoria and high school in Johannesburg Business: Launched his first telecommunication company in Johannesburg in 2004 He lived in South Africa for eight years. RESULTS
14、: HE AGREES WITH US ON THE MAJORITY OF INFORMATION BUT: DOMINANT VALUES About the spiritual force: Why did we use “spiritual force”? If we want to show the born determines ones whole life it is true during the apartheid period, but actually, the distance between white and black has been shorten. MAN
15、AGERIAL PRACTICES About lateness: SA is a multiracial country, generally speaking, people dont like lateness, but, some care, some dont, it is a little too extreme to say “tolerated” Appointments should be made starting at 9 a.m. :not absolutely BEHAVIORS Management and workers see each other and ac
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