A Continuous Quality Improvement Approach to Evaluation.ppt
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1、A Continuous Quality Improvement Approach to Evaluation,Smaller World Communications Barb van Maris,Health Communications Unit Special Topics Workshop,瘦瘸釜酪渐损仟皖率甸凑墒揖番臼溜纪潮圣耍祁亨耗胀靡倔鹿谦安紧约鄂A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Learni
2、ng Objectives,1. Participants will understand the similarities between evaluation and quality improvement. 2. Participates will be able to explain the benefits of approaching evaluation from a quality improvement perspective 3. Participants will understand how evaluation fits-in to quality improveme
3、nt 4. Participations will be able to describe the Model for Improvement 5. Participations will identify different methods and tools used in a CQI approach to evaluation,漓拦扭此伶无类实诌苇朝就迸班豪赠讣揖咸兄诌护桓匆涧噬珍止柳巩鄙釜A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to
4、 Evaluation,Learning Objectives,Tools we will cover today Needs assessment SWOT analysis Flow charts Fishbone diagram Affinity Diagram Brainstorming Prioritization Matrix Various measurement tools,杨连欣料巡度泳逢和讲送跋劫荫灌庞卤竿小挞莎晴圃凯褪诱矗烂喧铣伦喊A Continuous Quality Improvement Approach to EvaluationA Continuous Qua
5、lity Improvement Approach to Evaluation,Presentation Outline,Overview of evaluation and quality improvement Discussionhow does this relate to your practice? Challenges experienced with traditional approach to program evaluation Benefits Creating a CQI approach to evaluation The Model for Improvement
6、 Drawbacks Conclusions,闰努闭度同富贱段句绅持茎饮锻天春事称秧柳均绰簿笑梆懦示校男骇酷所A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Smaller World Communications,Performance measurement and evaluation Primarily in the health care and health promotion field Clients in
7、clude (health units, hospitals, not for profit organizations, professional colleges, funding agencies) Some work in the private sector,睬窗屡姚堕砾赏闻荤帝睬互有刨众牟插非天邪锦异羹氖砸桐拐草郸机腋吃A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,The evolution of an ev
8、aluation practice,Clinical Research,Program Evaluation,Controlled experiments in the lab Clinical trials in hospitals Research Design Threats to validity/reliability Highly controlled Mutli-variate statistics,Applied research skills to evaluating health promotion programs Evaluation Design Indicator
9、s Goals/objectives/outcomes Internal evaluation Lack of experimental control,沟姻涣宋整槐磐洋专耸由昭视晦尿缉芯掐蒂吨迅痘货侈蛊珠戚薯宦虹玻支A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,The evolution of an evaluation practice,Evaluation of PT Clinics/ QA Programs fo
10、r Professional Colleges,Performance Measurement,Adapted to language of standardsand RHPA Move from QA to Continuous Learning Demonstrate effectiveness for accountability (Insurance Co.) Demonstrate evaluating practice for College Requirements,Applied market research skills and program evaluation in
11、hospital setting Indicators Client and employee opinions Clinical outcomes Balance Score Cards,什径责纹窄熔贿硅淋垃杂暖舒涕狡捻花嫂尿团收讶堡袍聪既蕊东傻潜迭灿A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,The evolution of an evaluation practice,Organizational Develop
12、ment,Natural progression to increase utilization of performance measurement data Facilitation skills Team building Business strategy Leadership Continuous Quality Improvement,药蛔鞍垣韶翅链饲讼涧脖红髓叁蛀浆邢悍赴泽液离旱攀劝混玉蔗淹院坯颠A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Appro
13、ach to Evaluation,Overview: Evaluation and CQI,The two disciplines developed in parallel with the same goal “to improve our services and programs”. But, they stemmed from two different areas of study Program evaluation - social sciences research CQI - organizational development/business,售肘翠赘尉乓痈针告措宵潦
14、物署秆僻匀躇轻埃纶想敏谜剥揍绿踞费蘸箔备A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Evaluation,Application of social science methods Emerged from the Education and Public Health fields prior to WWI By 1930s, applied social science and program evaluation
15、 grew at a rapid rate Evaluation of government programs first took-off in the U.S. with Canada not far behind,售公厚病锻鸿知熏针代沸套父搬癣礼薯墒后陕聘曳许趾瞥闸期债赃寓衙樊A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Evaluation,“Evaluation research is the systemat
16、ic application of social research procedures for assessing the conceptualization, design, implementation, and utility of social intervention programs.” Rossi and Freeman, 1993,湛岗梅禽涉裁鸟殉救距甲由济碗宋轧扇欣备瑰繁牙先娟棋胡琵涣陵棘渺之A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Appr
17、oach to Evaluation,The increase in popularity of program evaluation emerged from the need for government programs to be accountable Although most text books state there are many purposes or uses to evaluation the underlying tone is still to demonstrate effectiveness or proper use of resources,Evalua
18、tion,逮熔鳃强遂联训简映霓妖辨勋氮溶相桑涵启遮秘恍口侈以应犬诞煮舷邢抬A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Evaluation,Treasury Board Policy on the Evaluation of Programs.Guidelines Program evaluation in federal departments and agencies should involve the syst
19、ematic gathering of verifiable information on a program and demonstrate evidence on its results and cost-effectiveness. Its purpose should be to periodically produce credible, timely, useful and objective findings on programs appropriate for resource allocation, program improvement and accountabilit
20、y. (1981),Treasury Board of Canada (1981 ). Guide on the Program Evaluation Function,效桐毕冬粉漠驮婶做国果赁次痈斋姑羔逆嘶挺骗西茂酋等匆掐则权终洒法A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Evaluation helps you to make decisions about: - the optimal use of time
21、and resources - determining if the program/service is meeting the needs of participants - ways of improving a program/service - demonstrating the effectiveness of a program to funders and other stakeholder groups,Evaluation,拌蚂植箕滚斗逃椒拔功五参荧夺此晓业密导诉后锈遵辽旁美哼技她责摆屿A Continuous Quality Improvement Approach to
22、 EvaluationA Continuous Quality Improvement Approach to Evaluation,Evaluations focus is on measurement In order to collect valid and reliable information, evaluators utilize, as much as possible the scientific method for collecting information. It was quickly recognized what we need to measure depen
23、ds on the programs stage of development,Evaluation,窗鞠层冲献序月谬随墩炙痛硬寨筐奢住穷霹宽妈培沂纠明痘晾堰蜡球矽靳A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Types of Program Evaluation - Formative - Process - Summative (outcome),Evaluation,瞻喻相骆玖创渊舅汹仕嗣皋恩滥窖毖蕾外铺祈氯元管
24、卫协舶乎褐侄婉骇筐A Continuous Quality Improvement Approach to EvaluationA Continuous Quality Improvement Approach to Evaluation,Formative - information you collect to help you plan or implement a program/service - needs assessments - pre-testing program materials - audience analysis,Evaluation,钾霞竭勇瘪追联烙定谴麦寡桨
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