酒店英是语学习情境三：客房服务英语3-1 Showing the Room.ppt
学习情境三：客房服务英语,学习任务: 客房迎宾服务,Name : Helen Job: Room attendant Responsibility: To welcome guests and show them to guestrooms and introduce room facilities.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should be able to: Greet the guest Show the guest to his room and introduce the facilities,Working Procedures 工作程序,Greet the guest. 迎接客人 Find out the identity of the guest and the room. 确认客人身份信息和房号 Show the way to the guests room. 为客人引路 Open the door for the guest. 为客人开门 Ask the guest for the opinion about his/her room. 询问客人对客房的意见,Working Knowledge 工作知识(1),1.After entering the room, you should ask the guest if he/she is satisfied(满意) with the room with the following sentences, “How do you like this room?” or “How is everything”. If the guest isnt satisfied with the room, you should try to solve the problem or change another room for him/her.,Working Knowledge 工作知识(2),2.Common Facilities in Guestrooms 客房中的常见物品 (1). Sitting Room,(2). Bathroom,Hotel Task 酒店任务,Suppose you are Helen, now youre going to show the guest to his room and introduce room facilities. Please perform the task according to the hints below with your partner.,角色A:你是Mr. Johnson,你准备入住酒店608房间 。 角色B:你是客房迎宾员Helen，你热情欢迎Mr. Johnson，带他到房间并为他简单介绍房间内的设施。,Words to know,声音,Useful expressions,1. Greeting the Guests and Opening door for the Guest 接待客人并为客人开门 (1) Welcome / Welcome back to Season Hotel. (2) Let me show you the way to your room. (3) After you, madam. 2. Helping the Guest to Settle Down 帮助客人安顿好 (1) If you need any help please call Housekeeping at ext 64. (2) Please let me know if there is anything I can do for you. (3) Have a pleasant stay.,声音,声音,Useful expressions,3. Introducing Hotel Facilities to Guest 为客人介绍房间设施 (1) Do you have sauna in the hotel? Yes, we have. Its on the 18th floor. (2) Where is the safe? Its in the wardrobe. Shall I show you how to use it? (3) By the way, the Internet access is just beside the desk, let me show you. (4) If you dont want to be disturbed, just place this “Please Do Not Disturb” sign outside the door. (5) If you want to have a rest, you may hang on the knob of the door “Do Not Disturb” sign.,声音,Activity,1. Read the following words and translate them into Chinese.把下列单词翻译成中文。,Activity,2. Find out the words you can find in the pictures, write them in the box, then cut them and paste on the facilities.写出图中物品的英文名称，并把他们贴到相应的物体上面。,Sitting Room,Bathroom,3. Work in pairs. Explain the facilities in the room to the guest. You must use the following sentence. 运用以下句型向同伴介绍房间的设施。,Activity,可以通过以下几种途径了解客人的姓名： Luggage tags 行李标签 Registration desk 住店登记处 Arrival list 来客单 Restaurant reservations 餐厅预订 Credit cards 信用卡 Asking the guest what his/her name is 直接询问其姓名 Convention or meeting name tags 会议用姓名标牌,Hotel tips,Thank you！,
