酒店前台英语培训.docx

前台接待英语口语C/I入住DialogueA/对话A：Goodmorning,sir.WelcometoGoldenOceanHolidayInn.MayIhelpyou?早上好，先生，欢迎光临金海洋假日酒店，请问有什么可以帮到您的？A:wouldyoulikesingleroomordoubleroom?请问您需要单人房还是双人房?B:Ilikeasingleroom./Ihaveareservationforasingleroom我要一间单人房./我订了一间的单人房。A：MayIhaveyourname,sir,please?请问先生用什么名字预订？B：Myfriendhelpmethebook，Sheusedthenameofzhangpeng我那个叫张朋的朋友帮我预定的房间A：Justamoment,sir.Letmecheckthereservationforyou.请稍等先生，让我为您查找。A:MayIhaveyourpassport.请把您的护照给我一下B：Yes.Hereyouare.当然,给您.A：Thankyou.MrZhao.Pleasesignhere谢谢，赵先生，请在这里签个名。B：Yes.好的。A：MrZhao,Howlongwouldyoulikestayhere?赵先生,请问您打算住多久？B：Justonenight.只是一个晚上。A：Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?谢谢！请问押金是给现金或是刷卡呢?B：Creditcard.信用卡。A：MayIhaveyourcreditcard?可以借用您的卡吗？B：Yes.A：Thankyouforyourcreditcard.Sir.Pleasesignhere,谢谢先生的信用卡，请在这里签个名。B：Yes.好的。A：MrZhao,Yourroomnumberis8385.Thisisyourroomkey.Hereyouare.赵先生,您的房间在3楼8385，这是是您的房卡。给您.B：Thankyou.谢谢。A：Enjoyyourstaying.祝您入住愉快！C/O退房A：Goodmorning,sir.MayIhelpyou?早上好，先生，请问有什么可以为您效劳？B：Iwouldliketocheckout.我想退房。A：MayIhaveyourroomNO.sir?先生请问房号是多少？B：RM8385房间号码是8385A：Pleasewaitforamoment,Iwillcallhousekeepingtocheckyourroom.服务员正在为您查房，请稍等！A：Thankyousir.Thisisyourbill,totalis1000.Pleasesignhere,谢谢！您好先生这是您的账单，共消费1000,请在这里签个名。A:Incashorcreditcard?是给现金或是刷卡呢?B：Bycreditcard.信用卡。A：MayIhaveyourcreditcard.sir?先生,请问可以借您的信用卡吗？B：Sure.Hereyouare.当然,给您.A：Thankyousir.Pleasesignhere,谢谢！请在这里签个名。B：Yes好的A：Thankyouforyourcreditcardsir.Thisisyourbillandcardreceipt.谢谢您的信用卡，这是您的账单及卡纸。B：Thankyou.Bye!谢谢，再见！A：Goodbyesir.Andhopetoseeyouagain.先生慢走，欢迎再次光临！M/C叫醒服务G：Goodevening！ThisisMrBaldwininroom8303.晚上好！我是RM8303的MrBaldwin.R：Goodevening,MrBaldwin,WhatcanIdoforyou?晚上好，MrBaldwin,有什么可以为您效劳？G：tomorrowmorning.Iwouldliketomorningcall.明天早上我需要叫醒服务。R：Yes,whattimewouldyouliketocallyoutomorrowmorning?好的，请问您需要几点叫醒？G:lwouldlikeyoutocallmeat08:00请帮我下08:00的叫醒时间R:OK.Sowewillwakeyouupat08:00tomorrowmorning,Anythingelseincandoforyou?好的，明天08:00的叫醒服务，请问还有什么可以帮您的吗？G:No,thanks.没有了，谢谢。R:Goodnight晚安