埃森哲云计算调查报告.ppt

©Accenture 2002 - Proprietary and Confidential,TelcoBox A Telecommunications Market Solution,2,©Accenture 2002 - Proprietary and Confidential,Summary,Introduction ,3,©Accenture 2002 - Proprietary and Confidential,TelcoBox introduction,After having developed solutions for the major telco operators (very relevant but hardly to generalize), and leveraging the Accenture service lines (CRM, Supply Chain, etc.) and the Communication industry specific experience, and leveraging the alliances with the best technology providers Accenture had developed reusable solutions (“assets”) - TelcoBox - distinguished by cleaned concept, simple design, common sense decisions, enabling cost effective and reduced timeframe deployments,4,©Accenture 2002 - Proprietary and Confidential,Telco Box - Target Client,TelcoBox is a proven solution developed by Accenture and is suitable for Telco and ISP Operator who need: economical and scalable start-up application solutions support on identifying strategic and operative objectives process definition in order to support new business implementation plan in order to address priority business objectives solutions for the Evolution Hypotesis,5,©Accenture 2002 - Proprietary and Confidential,Key aspects of TelcoBox,TelcoBox is a collection of integration decisions already taken and proven (e.g. client/account hierarchies, catalog structure, etc.) with consistent design across application packages TelcoBox is a library of reusable assets TelcoBox is a way to capitalize experiences across multiple clients engagements TelcoBox is a flexible marketing approach from traditional work to more innovative ASP & VBSB (value based service bureau) delivery and pricing models,6,©Accenture 2002 - Proprietary and Confidential,Type of Product and Services,TelcoBox support a wide type of P/S portfolio for Telco and ISP operator: Voice Direct Access, Indirect Access, Value Added (Toll free, Pre-paid, Calling Card,) Data Virtual Data Private Network,Intranet/Extranet, Leased Lines, Broadband. Internet Basic Access/Free Net Dial-up, Flat Access,Value added (Hosting, Housing, ) Other Unified messaging, Video Conferencing, eCommerce, ASP All products could be offered in a boundle way,7,©Accenture 2002 - Proprietary and Confidential,Summary,Introduction Solution Description ,8,©Accenture 2002 - Proprietary and Confidential,Network Planning & Creation,Network Management & Assurance,Market Data Analysis,Billing & Revenue,Customer Care,Marketing,Sales & Provisioning,Financial & Accounting Management,Human Resources,Enterprise Performance Management,Product & Pricing Definition,Business Systems,Customer Relationships Management Systems (CRM),Network Support Systems,Corporate Support Systems,Based on our experience, we believe that top priority processes to be addressed from a new operator point of view are those related to CRM area.,Priority,Not priority,Legend,Telco Box - Scope,9,©Accenture 2002 - Proprietary and Confidential,The solution has been developed following the BITE (Baseline, then Enhance) approach. The baseline scope addresses high priority functional areas.,Customer Relationships Management Systems (CRM),Sales & Provisioning,Sales & Service Negotiation,Service Order Processing,Account Management,On-line Receivables,Trouble Ticket generation & Inquiry,Marketing,Campaign design,Customer Contact Management,Bill Inquiry,Service Order Management,Service Activation,Workforce Management,Telemarketing,Sales Management,Product Catalogue,Campaign Management,Data mining,Promotion Management,Billing & Revenue,Invoicing,Pricing,Treatment,Account Receivables,Revenue A/C & Reporting,Payment collection,Settlement Processing,Wholesale Pricing & Billing,Interconnect Billing,Rated Item collection,Event collection,Usage data mediation,Network Support Systems,Network Planning & Creation,Network Management & Assurance,Corporate Support Systems,Financial & Accounting Management,Human Resources,Enterprise Performance Management,Product & Pricing Definition,Market Data Analysis,Business Systems,Customer Definition,Call Center,Customer Care,TelcoBox - Approach,10,©Accenture 2002 - Proprietary and Confidential,TelcoBox - Application Architecture,Final Application Solution for these operators is characterized by application components: Sales Customer Care Order Management, Billing, Usage Mediation, Service Provisioning Interconnection ERP,Banks/ Credit Cards/ Post Offices,Customer,CUSTOMER CARE,BILLING & REVENUE,Sales/Customer Care & Order Management,Bill Formatting,CALL CENTER,ACD,CSR,SALES,Billing,Usage Mediation,Interconnection,Other Telcos,FINANCIAL & ACCOUNTING MGT,NETWORK INFRASTRUCTURE,Service Provisioning Mediation,ERP Application,Switch,Out of scope,In scope,11,©Accenture 2002 - Proprietary and Confidential,TelcoBox - Base Solution,Geneva,Product Catalogue Non-usage Event Collection Pricing /discounting Treatment Invoicing Bill Inquiry,ACD/IVR,Customer/Account data Product Catalogue,Rated, discounted and taxes billing transactions,Inbound calls,Banks/ Credit Cards/Post Offices,Credit authorization,Customer,Accounting movements for General Ledger feeding payment request,Account Payable Sales Force Accounting Billing (manual invoice ) Account Receivable Bank Accounting Asset Accounting General Accounting (at Legal Entity level) Cost Centre Accounting Profit Centre Accounting Project Accounting (P&l statement) Legal and Managerial Consolidation,SAP,Network,Activation / Disconnection,CDR,Other Telcos (OLO),Standardized Usage Event for interconnection Billing,Incoming invoices for interconnection services,Billing period summaries,OLO,Work orders Work orders status change,Automatic TelcoBox,Interfaces:,Automatic package built-in,Out of scope,Standardized Usage Events,CGI/Openet, Custom Usage Mediation Usage Collection,Outbound calls,12,©Accenture 2002 - Proprietary and Confidential,Sales Force Automation Commissioning Data Warehouse (client, traffic, interconnection) Integrated Management Reporting (Tableau de Bord) Fraud prevention Intranet CRM flash reporting Service Provisioning OLO gateway High volume content portal IP provisioning & self care Loyalty program manager CRM processes automated designer,Additional Components Available in TelcoBox,13,©Accenture 2002 - Proprietary and Confidential,Voice,Front-Office CSRs,. . . . . . .,CC DB Server,CC Appl.Server,WinNT,Oracle,Interconnection Server,Billing Server,Mediation Device Server,Back-office Clients,. . . . . .,Network Element (NE),UNIX,UNIX,UNIX,UNIX,Oracle,Oracle,Oracle,TelcoBox - Technical Architecture,