旅游英语口试考核方案标准试题.doc

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1、河北旅游职业学院2012-2013学年第一学期旅游英语1期末口试考核方案级班 姓名 学号题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分考试目的1. 通过期末口试，一方面考查学生的英语语言基本功和口语表述能力，另一方面考查学生实际操 作能力和综合素质。重点考查学生的语音、语调、用词的准确性，语言概括能力、逻辑思维能力、语言实际运用能力和导游服务的综合素质；2. 通过模拟导游，检查学生是否能运用所学的导游基础知识、景点导游基础知识、导游业务知识和技能，灵活地用英语进行导游讲解，重点考查学生是否具有英语讲解能力、导游规范服务能力、处理突发事件的能力和导游员的综合素质；

2、3. 通过现场模拟导游，考查学生是否能在旅游服务过程中，灵活地使用英语与外国游客进行自由 交谈并提供吃、住、行、游、购、娱等各项服务能力；重点考查学生在导游讲解中，能否根据 所学的知识和技能，灵活、恰当地使用导游服务技巧并收到良好的带团效果；4. 通过即兴演讲，考查学生对导游综合知识和服务规范的理解及语言逻辑表达能力；5. 通过对学生导游基础知识和服务规范知识的问答，考查学生对基础知识和基本技能掌握情况以 及导游服务中的技能、技巧和策略掌握情况。二、考试形式及要求1. 考试形式：口试（模拟导游+现场模拟导游）2. 考核内容及要求：本次口试包含三部分内容：导游讲解（ 70分）、即兴演讲（15分）

3、和回答 问题（15分）3. 评分标准（见附页）：满分： 100分（导游讲解70分+即兴演讲15分+回答问题15分）（1）模拟景点导游：（10分钟） 根据所学内容设计如下模拟情境：a）欢迎词、欢送词、城市概况（北京、上海、西安、丽江古城）、沿途导游、介绍宾馆b）中国古建筑：北京故宫、长城、兵马俑、石窟艺术c）中国古典园林：中西园林特色、颐和园、苏州园林、避暑山庄d）佛教寺院：西藏布达拉宫、普宁寺、普陀宗乘之庙；e）名山、大川、草原：黄山、桂林石林、木兰围场；f）传统工艺：中国剪纸、中国画、中国书法、丝绸工艺、景泰蓝、瓷器、工艺品；g）休闲娱乐：京剧、逛庙会h）中国文化：传统节日、古代传说、地方特

4、色菜肴、风味小吃、四大菜系、工夫茶 现场抽签，确定本次模拟景点导游讲解、即兴演讲和回答问题的内容； 每个学生模拟景点导游时间为10分钟，包括欢迎词、欢送词及景点导游讲解。（2）即兴演讲（3分钟）演讲内容：我为什么要选择英语导游员这个职业？ 如何做一名优秀英语导游员？ 我的梦想。 毕业后我怎样为旅游业做贡献？ 介绍你最喜欢的一座城市。 一次难忘的旅游。（3）回答问题（2分钟）三、成绩评定成绩评定：考试成绩的评定按平均成绩（含平时作业20%出勤率10%课堂表现10%占40%,期末综合考试成绩占 60%计算，总分为100分。1. 语音、语调正确，表达准确，逻辑性强，回答问题准确无误。（80-100分

5、2. 语音、语调较正确，表达基本准确，逻辑性较强，回答问题基本准确。（60-79分）3. 语音、语调不正确，表不清楚，没有逻辑性，不能回答问题。（59分以下）复习范围可参考下列书籍：1 .王哲导游英语北京大学出版社 2008年9月.2. 马树生、许萍模拟导游旅游教育出版社.2005年8月.3毕伟力跟我游承德中国广播广电出版社.2006年.4. 冯大志承德英语导游词远方出版社.2004年4月.5. 导游员服务技能英语复习题（300题）河北旅游职业学院2012-2013学年第一学期旅游英语1期末口试评分标准项目要求分值得分（总分100）导游服务规范（20 分）引导标志1面对客人1面部表情自然大方

6、2欢迎、欢送 词内容完 整，有亲和 力6即兴回答 问题切题， 反应机敏第1题5分第2题5分语言能力（25分）自然3流畅3有逻辑性3生动幽默2语速适中1语调准确1声音可闻1音质优美1英语灵活运用程度10导游内容（景点讲 解）（35分）正确10全面6切题8发挥8重点突出8导游方法 的运用5仪容、礼仪（10 分）服务态度3仪表仪容3礼貌礼节4艺术性强:6总分（100分）得分河北旅游职业学院2012-2013学年第一学期旅游英语1期末考试口试试题一题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following t

7、opics and simulate as an English tour guide to show a tour group go around the scenic spot and talk about it, give some explanations and answer the question. You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try your

8、best to talk about it:1.The Summer Palace2.The Twin Pagoda Hill ;3.The Spring Festival;4.The Moun tai n Resort;5.The Mula n Hu nting Grou nd.6.Chin ese arts and craftsII. Why do you want to be an En glish tour guide? (15 poin ts)III. Answer the following questions based on your presentation.(15 poin

9、ts)1. Do you thi nk healthy is very importa nt to the tour guide? Why?Yes. A tour guide com monly works long hours and the job is dema nding. He n eeds to do lots of talking, walking and other physical things. So he must be healthy and en ergetic.2. Do you think the work of a tour guide in cludes a

10、wide range of tasks? Why?Yes, I thi nk so.The job of a tour guide en compasses a broad array of scope.A guide is the public face of a travel age ncy.A guide acts as a goodwill culture ambassador to foreig n guests.旅游英语1期末考试口试试题二题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the follo

11、wing topics and simulate as an English tour guide to show a tourgroup go around the scenic spot and talk about it, give some explanations and answer the question.You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try y

12、our best to talk about it:1. Humble Administrator Garden;线封封密密2. Chin ese calligraphy3. The Wooden Club Peak;4. The Uni versal Peace Tample;5. The Tan gtze Gorges.6. The Shadow PlayII. Talk about your favorite city (15 poin ts)III. Answer the following questions based on your presentation.(15 points

13、)1. Is a guide the public face of a travel age ncy? Why?A guide is the public face of a travel age ncy. He will help shape the first impressi on to visitors. His quality of service is as a matter of course con ducive to the direct promoti on of sales of local tour products; in other words, tour guid

14、es make great con tributi on to in creas ing the in come of foreig n curre ncy of an area.3. As a tour guide, whe n you meet your guest at the airport what will be your esse ntial equipme nts?As a tour guide, part of his duty is to make sure he has got all the essential items he will need for his jo

15、b: ID card, a flag of travel service, placard with a tourist name, a megaph one/min i-amplifier, forms of comme nt, bus in ess cards, a cap, an umbrella or a rain coat, etc.旅游英语1期末考试口试试题三题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following topics and simulate as an English to

16、ur guide to show a tourgroup go around the scenic spot and talk about it, give some explanations and answer the question.You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try your best to talk about it:1. The Lesser P

17、otola Palace;2. The Summer Palace;3. The Mausoleum of Qin Shihua ng ;4. The Temple of Ban cha n Lama;5. Chin ese Tea.6. Chin ese Fairy TaleII. How do we face to pressure of employme nt? (15 poin ts)III. Answer the following questions based on your presentation.(15 points)1. What are the trait (featu

18、res) of excellent tour guides?Observa nee and in tegrity; good service; detail-orie nted pla nning; com muni cati on style; in terpers onal skills; work in depe nden tly; kno wledgeable and professi on al; cross-cultural aware ness, etc.2. What shall we do if we want to provide good services to tour

19、ists?Have a good understanding of human nature is respectful, and to be thoughtful with sin cere con siderati on to guestsneeds.3. Why do we say that speaking English with great fluency is very important to a tour guide?English proficiency is a powerful tool. Be skillful in providing tour narrations

20、 and comme ntaries for the full enjo yme nt of guests. Convey the accurate tran slatio n in a casual way.旅游英语1期末考试口试试题四题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following topics and simulate as an English tour guide to show a tour group go around the scenic spot and talk abo

21、ut it, give some explanations and answer the question. You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try your best to talk about it:1. The Main Palace of the Mountain Resort;线封封密密2. The Cap ital City-Xia n;3. The

22、Mausoleum of Eastern Tombs In the Qing Dynasty;4. The Temple of Uni versal Happ in ess;5. Chin ese An cie nt Architecture.6. Local Food you like bestII. How do we become a qualified En glish tour guide? (15 poin ts)III. Answer the following questions based on your presentation.(15 points)1. How will

23、 the tour guide be a problem olver?Have the ability to handle crises and complexity. Handle complaints in appropriate ways at appropriate time. Listen attentively and offer constructive feedback. Find win-win situatio ns.2. Why do we say good sense of humo” is very important to a tour guide?Humor ca

24、n help set the keynote of a group. Humor can en ergize and motivate guests to have more relax ing experie nee. Know well whe n and how to use humor. Be sure to use it selectively.3. How to understand be positive” in our work ?Con sider failure as an opport unity to learn. Look at the good side in al

25、l circumsta nces. By embracing a positive and persistent attitude, we will be able to overcome all the problemswe may confront.旅游英语1期末考试口试试题五题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following topics and simulate as an English tour guide to show a tour group go around the sc

26、enic spot and talk about it, give some explanations and answer the question. You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try your best to talk about it:1. Dun hua ng Mogao Grottoes;2. Jin sha nli ng Great Wall;3

27、 Buddhism in Ch ina;4. Sec ond to None In Scenery Un der the Sky;5. Inner Mon golia Grassla nd6. Traditi onal Chin ese CalligraphyII. What is your unforgettable tour in your experienee? (15 points)III. Answer the following questions based on your presentation.(15 points)1. Do you think healthy is v

28、ery importa nt to the tour guide? Why?Yes. A tour guide com monly works long hours and the job is dema nding. He n eeds to do lots of talk ing, walk ing and other physical thin gs. So he must be healthy and en ergetic.2. What is a tour guide?A tour guide refers to some one desig nated by a travel ag

29、e ncy to orga nize and con duct trips and to take care of every detail of logistics for a tour. He is also a pers on, which the guests pay for the convenience of hav ing some one along who has a thorough familiarity with the geography and history of a certa in area.3. Do you think the work of a tour

30、 guide in cludes a wide range of tasks? Why?Yes, I think so. First the job of a tour guide en compasses a broad array of scope. Secon dly,a guide is the public face of a travel agency. Thirdly, a guide acts as a goodwill culture ambassador to foreig n guests.河北旅游职业学院2012-2013学年第一学期旅游英语1期末考试口试试题六题号一、

31、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following topics and simulate as an English tour guide to show a tourgroup go around the scenic spot and talk about it, give some explanations and answer the question.You will be asked to finish it around 10 minu tes. Think about what yo

32、u are going to say (70 poin ts).Accord ing to the scenic spot, try your best to talk about it:1. The Palace Museum in Pek ing;2. Terra-cotta Warriors and Horses;3. The Mid-Autumn Festival;4. West Lake in Han gzhou;5. The Mulan Hunting Grou nd6. Traditi onal Chin ese SealII. Why do I choose an En gli

33、sh Tour Guide as my future career? (15 poin ts)III. Answer the following questions based on your presentation.(15 points)1. What are the main works for the pre-tour preparati on?Resp on sible for pre-tour preparati on which in cludes the followi ng aspects: to an alyze the it in erary very closely,

34、such as information of guests, activities, hotels, confirmation of reservations, making sure adequate tran sportati on.2. Please give out the basic services of tour guides.The tour guide will provide some basic services in cludi ng meet ing and see ing off, check ing in and check ing out, arranging

35、food and accommodatio n, providi ng on-tour service and promot ing opti onal tour products, etc. Tour guides act as educators in express ing the kno wledge.3. Is a guide the public face of a travel age ncy? Why?A guide is the public face of a travel agency. He will help shapethefirst impressionto vi

36、sitors. Hisquality of service is as a matter of course conducive to the directpromotionofsales oflocaltourproducts; in other words, tour guides make great con tributi ontoin creas ingthein comeof foreig n河北旅游职业学院2012-2013学年第一学期curre ncy of an area.旅游英语1期末考试口试试题七题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得

37、分I. Please choose one of the following topics and simulate as an English tour guide to show a tourgroup go around the scenic spot and talk about it, give some explanations and answer the question.You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Ac

38、cord ing to the scenic spot, try your best to talk about it:1. The Tower of Mists and Rains in Chen gde;2. A Vivid Story about the Birth of Buddhas Sakyamu ni;3. Procela in of China;4. Beautiful city-Sha nghai;5. Minority Nationalities6. Chin ese FestivalsII. What in flue nee does economy bring to t

39、ourism? (15 poi nts)III. Answer the following questions based on your presentation.(15 points)1. What is dressed properly whe n a tour guide is work ing?The most convenient opti on is to wear uni forms with a badge or a cap with an in sig nia of the compa ny. The tour guide should have smart shoes a

40、nd the hair must be well combed.2. Why should the guide reach a wharf or an airport 30 minu tes prior to the scheduled arrival time of the guest?This will provide ample time for the guide to get better prepared and make necessary arrangements before the participants arrive.3. Whatthe defi niti on of

41、 an it in erary?An iti nerary is a detailed schedule or a suggested route for a jour ney.旅游英语1期末考试口试试题八题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following topics and simulate as an English tour guide to show a tour group go around the scenic spot and talk about it, give some

42、 explanations and answer the question. You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try your best to talk about it:1. Ancient garde ns in Han gzhou;2. The Badal ing Great Wall;3. Wushu and Qin ggo ng in China;4.

43、Huan gsha n Mountain;5. Jade Scree n pavili on6. Traditi onal Chin ese medici neII. What your future dream? How do you realize your dream? (15 poin ts)III. Answer the following questions based on your presentation.(15 points)1. What kinds of cha nges will happe n duri ng a tour?Changes of times, dat

44、es, activities, lodging and meals.2. To avoid any careless omissi ons or ambiguities for the it in erary, what should a guide do?The guide must double check the it in erary at the time of pre-tour and verify it with the tour leader, international tour guide or independent travelers after the greeti

45、ng.3. If the group would departure ahead of the schedule, what should the guide do? Inform the staff worki ng for the next desti nati on to make arran geme nt forcheck ing out, can celi ng meals, vehicles etc.旅游英语1期末考试口试试题九题号一、模拟景点导游70%二、即兴演讲15%三、回答问题15%总分口试考官得分I. Please choose one of the following

46、topics and simulate as an English tour guide to show a tour group go around the scenic spot and talk about it, give some explanations and answer the question. You will be asked to finish it around 10 minu tes. Think about what you are going to say (70 poin ts).Accord ing to the scenic spot, try your best to talk about it:1. Suzhou ancient garde ns in China;2. Chi nese Silk;3. The Wutai Mou nta in;4. The Lesser Potala Templ