旅游服务英语unit1PreliminaryWork.ppt

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1、高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等高等旅游服务英语旅游服务英语Unit 1 Preliminary WorkUnit Objectives1.Understandtourbookingprocedures.2.Managetodesignitineraries.3.Getfamiliarwiththetourreceptionplan.4.Getfamiliarwiththestepsofreplyingtoaninquiryemailfromclients.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游

2、类专业系列教材Lead-in Reading A&Reading BListening&SpeakingWriting4123Project5710Unit 1 Preliminary WorkQ2:What kind of service can a travel agency offer to tourists?Q1:What does a travel agency do?Lead-in 高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ATextTask 1Task 2Task 3高等职业教育旅游类专

3、业系列教材高等职业教育旅游类专业系列教材Reading A Tourismandhospitalityisaboomingindustryintheworld.Ingeneral,itcanbedividedintothreeparts:transportation,sightseeing,andaccommodation,accordingtotheirfunctions.Tostart,thereistransportation.Transportationisthemostimportantpartoftourismandhospitality.Touristscantgoanywher

4、ewithoutsomesortofvehicle.Transportation,asitrelatestotourism,aimstocarrythetourists,theirluggage,andanythingelsethatneedstobetakenalongfromplacetoplacesafely.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ANext,aftertouristsarriveatthedestination,visitingtheplaceandgoingsightseeingbecomethefocus.Theyareattr

5、actedtofamouslocationsknownfortheirhistoryorgreatviews.Throughtheirvisit,notonlycantouristsbroadentheirhorizonsbutotherindustriesbesidestourismcanbeimprovedandbenefitfromthetouristspresence.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading AFinally,theaccommodationsarealsoaveryimportantpartoftourism.Themoderntr

6、avelertodaynotonlyneedaplacetosleep,butalsorequireotherservicesaswell.Hotelservicesshouldalsoincludeparking,luggagestorage,andmeals.Theseallshouldbeconsideredaspartofthehospitalityindustry.Toprepareforthefutureandmaketourismmoreconvenient,transportation,sightseeing,andaccommodationshouldbecombined.I

7、fpractitionersimproveinthesefields,thetouristsexperiencewillalsobecomebetter.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading A New Words and Phrases1.accommodation/kmde()n/n.住宿2.attract/trkt/v.吸引3.booming/bum/a.兴旺的;繁荣的4.broaden/brd()n/v.使拓宽bine/kmban/v.使结合;使联合6.convenient/knvinnt/a.便利的；方便的7.destination/rples/

8、n.目的地;终点8.focus/fks/n.焦点；中心9.horizon/hrazn/n.视野;眼界;地平线10.hospitality/hsptlt/n.酒店（业）；款待；好客高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading A New Words and Phrases11.location/l()ke()n/n.地点；位置12.practitioner/prktn/n.从业者;开业者13.sightseeing/satsi/n.观光;旅游14.transportation/trnspte()n/n.交通；运输15.vehicle/vihkl/n.交通工具;车辆高

9、等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材TaskOne:Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtoReadingA.1.Tourismandhospitalityisafastgrowingindustryintheworld.()2.Thetransportationfortourismdoesntincludeabicycle.()3.Transportation,sightseeing,andaccommodation,thesethreeaspectsofthehospitali

10、tyindustrycanbedevelopedindependently.()Answers:T F F Reading A高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ATaskTwo:AnswerthefollowingquestionsaccordingtoReadingA.1.Whatdoyouhopetodowhenyouvisitanunfamiliarplace?_.2.WhatshouldbedonetoimproveYunnanstourismandhospitalityindustry?_.高等职业教育旅游类专业系列教材高等职业教育旅游类专业

11、系列教材Reading ASuggested Answers:1.(Open answers)2.To improve Yunnans tourism and hospitality industry,transportation,sightseeing and accommodation should be combined.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ATaskThree:Workinpairs.TrytosearchsomebasicinformationabouttourismindustryinyourhometownorinChina

12、readandsharewithyourclassmates.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTextTask 1Task 2Task 3高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BItineraryofaSeven-dayTourofEastChinaWelcometoourSeven-daytravelingprogram.WellprovideyouwithawonderfultravelingexperienceinEastChina.Day1ArriveinShanghaiArriveinShangha

13、i,meetyourtourguideandthencheckinatthehotel.Day2ShanghaiBeginthedaywithavisittotheBund(Waitan).Therearemanybeautifuloldbuildingsinthestyleofearly20thcenturyEurope.Intheafternoon,visittheelaborateCityGodTemple(ChenghuangTemple),whereyouwillfindmanylocalspecialtiesandsnacks.Day3ShanghaiMountHuang(inth

14、eprovinceofAnhui)Afterbreakfast,dosomeshoppingandtakeawalkthroughNanjingRoad.ThentraveltoMountHuangbybusandthencheckinatthehotel.Day4MountHuangClimbthebreath-takingMountHuang,whichisregardedasoneofthebestattractivemountaininChinaforitsrarepinetrees,unusualrockformations,sceneryofseacloudsandhotsprin

15、gs.Reading B高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BDay5MountHuangHangzhou(intheprovinceofZhejiang)CatchtheamazingsunriseofMountHuang.ThentraveltoHangzhoubybus.Day6HangzhouVisitthepicturesqueWestLake,whichisknownas“heavenonearth”.Enjoyafarewelldinneratthehotel.Day7Return

16、homeGototheairportandtaketheplanetoreturnhome.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading A New Words and Phrases1.amazing/mez/a.不可思议的；令人惊讶的2.attractive/trktv/a.有魅力的；吸引人的3.breath-taking/breteiki/a.动人心魄的；令人屏住呼吸的4.elaborate/lb()rt/a.设计繁丽的；复杂的5.farewell/fewel/n.告别；再见6.formation/fme()n/n.构造；形成7.picturesque/pk

17、tresk/a.风景如画的8.provide/prvad/v.提供；准备高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ANew Words and Phrases9.scenery/sinri/n.风景;景色10.snack/snk/n.小吃；零食11.specialty/spe()lt/n.特产；招牌菜12.sunrise/snraz/n.日出；黎明高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTaskOne:Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accord

18、ingtoReadingB.1.Youwillvisittwocitiesaccordingtothistravelingprogram.()2.IfyouwanttofindthelocalspecialtiesandsnacksofShanghai,youcangototheCityGodTemple.()3.TheWestLakeisknownas“thefirstlakeonearth”.()Answers:F T F 高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTaskTwo:Answerthefollowingquestionsaccordingt

19、oReadingB.1.WhatisMountHuangfamousfor?_.2.DoyouhopetotravelinShanghai?WhyorWhynot?_.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading B1.Itisfamousforitsrarepinetrees,unusualrockformations,sceneryofseacloudsandhotsprings.2.Yes,IhopetotravelinShanghaibecause/No,IdonthopetotravelinShanghaibecauseSuggestedAnswers:

20、高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTaskThree:Workinpairs.TrytosearchsomebasicinformationaboutthetravelingprograminyourhometownorthefamoustouristcitiesinChina,readandsharewithyourclassmates.Referencewebsites:http:/www.chinaculture.org/08olympics/2008-07/10/content_136484.htmhttps:/www.wikipedia.o

21、rg/https:/高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue 1Dialogue 2Dialogue 3Listening and speaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue1Dialogue1EnquiringaboutadomesticpackageEnquiringaboutadomesticpackagetourtourthroughphonethroughphone(Script)(Script)C=CustomerC=CustomerA=AgentA=AgentC:HelloC:Hello,ist

22、his?,isthis?A:Yes,whatcanwedoforyou?A:Yes,whatcanwedoforyou?C:MywifeandIwanttoseesomeplacesofinterestinC:MywifeandIwanttoseesomeplacesofinterestinLijiang.Lijiang.A:WillyougoonapackagetourorwillyouhaveA:Willyougoonapackagetourorwillyouhave?C:Whatkindofpackagetoursdoyouhave?C:Whatkindofpackagetoursdoy

23、ouhave?Listening and speakingHappyTravelHappyTravelAgencyAgencyaself-guidedaself-guidedtraveltravelA:Wenowhaveafive-dayandan,A:Wenowhaveafive-dayandan,whichdependsonthetransportyouwilltravelby.whichdependsonthetransportyouwilltravelby.Howwillyoutravel?Howwillyoutravel?C:Wedliketotakeaplanetherefirst

24、andwellC:Wedliketotakeaplanetherefirstandwelltravelbysightseeingbusinthecity.travelbysightseeingbusinthecity.A:Soafive-daytripwouldbegoodforyou.YouwillA:Soafive-daytripwouldbegoodforyou.Youwillhavehaveinthecity.Itisageneraltouroftheinthecity.Itisageneraltourofthecity.Theitineraryincludestheplacesofi

25、nterestsuchcity.TheitineraryincludestheplacesofinterestsuchasYulongSnowMountain,DayanAncientTown,SuheasYulongSnowMountain,DayanAncientTown,SuheAncientTownandTigerLeapingGorge.AncientTownandTigerLeapingGorge.C:Thatsoundsfine.Whatsthepriceforit?C:Thatsoundsfine.Whatsthepriceforit?A:.A:.eight-dayeight-

26、daytriptripthreefulldaysthreefulldays4,600RMBperperson4,600RMBperperson高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speakingC:Whatdoesitinclude?C:Whatdoesitinclude?A:Itincludestransport,threemealsaday,A:Itincludestransport,threemealsaday,accommodations,tourguideaccommodations,tourguideserviceandthefi

27、rstadmissionticketofeachscenicserviceandthefirstadmissionticketofeachscenicspot.spot.C:CanIhavethedetaileditineraryofthepackage?C:CanIhavethedetaileditineraryofthepackage?A:Ok,Iwillforwardonetoyourphonerightnow.A:Ok,Iwillforwardonetoyourphonerightnow.C:Thankyou!C:Thankyou!A:Youarewelcome!A:Youarewel

28、come!three-starthree-starhotelhotel高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Task1:Task1:ListentothedialogueandthenfillintheblanksListentothedialogueandthenfillintheblankswithwhatyouhear.withwhatyouhear.Task2:Task2:Workinpairs.Workinpairs.SupposeyouareWorkinpa

29、irs.Workinpairs.Supposeyouarecallingatravelagencytoaskfortravelcallingatravelagencytoaskfortravelinformation.Practicemakingadialogueinformation.Practicemakingadialogueaccordingtothemodelindialogue1.accordingtothemodelindialogue1.Task3:Task3:Workinpairs.DiscusshowtoacquiretravelWorkinpairs.Discusshow

30、toacquiretravelinformation.information.Listening and speaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue2Dialogue2DiscussingthequotationDiscussingthequotation(Script)(Script)MrMr.Allan:TourOrganizingagencyMrs.Kara:Localtour.Allan:TourOrganizingagencyMrs.Kara:Localtouragencyagency(Mr.AllanphonesMrs.Karato

31、checkthequotationwith(Mr.AllanphonesMrs.Karatocheckthequotationwithher.)her.)Allan:Goodmorning,Mrs.Kara,thisisAllanspeaking.Allan:Goodmorning,Mrs.Kara,thisisAllanspeaking.Kara:Goodmorning,Mr.Allan.Kara:Goodmorning,Mr.Allan.Allan:IdliketocheckthequotationforthistripwithAllan:Idliketocheckthequotation

32、forthistripwithyou.you.Kara:Ok.Kara:Ok.T T：WeheardalotaboutYunnanRiceNoodle,andWeheardalotaboutYunnanRiceNoodle,anddefinitelywanttotryitina.definitelywanttotryitina.G:Icantakeyoutosuchrestaurants,whereyoucanhaveG:Icantakeyoutosuchrestaurants,whereyoucanhaveanauthenticexperienceofricenoodle,themostan

33、authenticexperienceofricenoodle,themostpopularpopularthroughoutYunnan.throughoutYunnan.T:Great!Itsoundsveryinteresting.T:Great!Itsoundsveryinteresting.Listening and speakingAllan:Wehave.ThequotationforeachAllan:Wehave.Thequotationforeachpersonispersonis8,000,right?8,000,right?Kara:Kara:8,000isthepri

34、ceforadultsolderthan8,000isthepriceforadultsolderthanandyoungerthan.Peoplewhoareandyoungerthan.Peoplewhoarenotinthisagerangewillbecharged$extranotinthisagerangewillbecharged$extramoneybecausethisisashoppingincludedtour.moneybecausethisisashoppingincludedtour.Kara:Ok.WecanbooktheticketsforyouonceyouK

35、ara:Ok.Wecanbooktheticketsforyouonceyousendyourgroupmemberspersonalinformationsendyourgroupmemberspersonalinformationliketheirname,passportnumbertous.Andyouneedliketheirname,passportnumbertous.Andyouneedtopayofthetotalfeetousasdeposit,theresttopayofthetotalfeetousasdeposit,therestmoneyneedtobepaidbe

36、foreyouleave.moneyneedtobepaidbeforeyouleave.16tourists16tourists25yearsold25yearsold60yearsold60yearsold高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking20020020%20%Allan:Ok,Iwilltransferdeposittoyouraccountsoon,Allan:Ok,Iwilltransferdeposittoyouraccountsoon,pleasewaitaminute.Now,moneyhasbeencre

37、ditedpleasewaitaminute.Now,moneyhasbeencreditedtoyouraccount,pleasecheckit.toyouraccount,pleasecheckit.Kara:Yes,wevereceivedit.Thankyouverymuch!Kara:Yes,wevereceivedit.Thankyouverymuch!WewillinformyouoftheandtheWewillinformyouoftheandthetourleadersphonenumberinfivedays.tourleadersphonenumberinfiveda

38、ys.Allan:Thankyou.Allan:Thankyou.Kara:Ifthereshouldbeanychanges,IllletyouknowKara:Ifthereshouldbeanychanges,Illletyouknowintime.intime.Allan:Thatsfine.Good-bye.Allan:Thatsfine.Good-bye.Kara:Good-bye.Kara:Good-bye.flightflightnumbernumber高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking高等职业教育旅游类专业

39、系列教材高等职业教育旅游类专业系列教材Task1:Task1:ListentothedialogueandthenfillintheblanksListentothedialogueandthenfillintheblankswithwhatyouhear.withwhatyouhear.Task2:Task2:Workinpairs.SupposeyouareasalesmanagerWorkinpairs.Supposeyouareasalesmanagerofatourorganizingagency,andyouretalkingofatourorganizingagency,andy

40、ouretalkingwithanoperatorofalocaltouragency.Practicewithanoperatorofalocaltouragency.Practicemakingadialogueaccordingtothemodelinmakingadialogueaccordingtothemodelindialogue2.dialogue2.Task3:Task3:Workinpairs.DiscusshowtoconfirmtheWorkinpairs.Discusshowtoconfirmthequotation.quotation.Listening and s

41、peaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue3Dialogue3ConfirmItineraryConfirmItinerary(Script(Script)AllanAllan:TourOrganizingagencyTourOrganizingagencySerenaSerena:Localtour:LocaltouragencyagencyAllan:Goodmorning,Serena.Sorrytodisturbyou,butIAllan:Goodmorning,Serena.Sorrytodisturbyou,butIwanttoche

42、cksomedetailsaboutouritinerary.wanttochecksomedetailsaboutouritinerary.SerenaSerena:Noproblem.Goahead.:Noproblem.Goahead.AllanAllan:Thankyou.Our10daystripincludes26meals,is:Thankyou.Our10daystripincludes26meals,isthatcorrect?thatcorrect?SerenaSerena:No,only24meals.Weonlyoffersupperonthe:No,only24mea

43、ls.Weonlyoffersupperonthedayofarrivalandbreakfastonthedayofdeparturedayofarrivalandbreakfastonthedayofdeparturebecausemealswillbeservedontheplane.Breakfastbecausemealswillbeservedontheplane.Breakfastwillallbeservedatthehotelsyoustaysoyouneedtowillallbeservedatthehotelsyoustaysoyouneedtopayforpayfor.

44、EachmealEachmealis$is$.Listening and speaking16meals16meals7perperson7perpersonAllan:OurgroupmembersmaysometimeswanttotryAllan:Ourgroupmembersmaysometimeswanttotrysomesomeinsteadofmealsfortourgroup,inthatinsteadofmealsfortourgroup,inthatcase,cantheycancelsomemealsandhavesomethingcase,cantheycancelso

45、memealsandhavesomethingelsetheywant?elsetheywant?Serena:ThatsokaslongastheytelltheirtourguideSerena:Thatsokaslongastheytelltheirtourguidetwodaysinadvance.twodaysinadvance.Allan:Thatsgreat!SometouristshaveaskedmeaboutAllan:Thatsgreat!SometouristshaveaskedmeaboutthelocalperformanceYunnanImpressionShow

46、inthelocalperformanceYunnanImpressionShowinKunming,whatkindofshowisthat?Kunming,whatkindofshowisthat?Serena:Well,YunnanImpressionShow,alsocalledSerena:Well,YunnanImpressionShow,alsocalledDynamicYunnan,isagrandanduniquethatrichlyDynamicYunnan,isagrandanduniquethatrichlydepictsthestrongflavorofthelife

47、ofethnicminoritiesindepictsthestrongflavorofthelifeofethnicminoritiesin.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speakinglocaldisheslocaldishesSouthwestChinaSouthwestChinaAllan:Great,wewillgotoseeit.CanyoubooktheticketsAllan:Great,wewillgotoseeit.Canyoubooktheticketsforus?forus?Serena:OK.Theprice

48、softheticketvaryfromSerena:OK.Thepricesoftheticketvaryfrom,505063to63toaccordingtotheseatsyouwanttoaccordingtotheseatsyouwanttohave.Whichonedoyouprefer?have.Whichonedoyouprefer?Allan:Wedliketobook16ticketsatthepriceofAllan:Wedliketobook16ticketsatthepriceof.Serena:Ok,Illbookthemforyou.Serena:Ok,Illb

49、ookthemforyou.Allan:Thankyouverymuch.Allan:Thankyouverymuch.Serena:Anytime.Youarealwayswelcome.Serena:Anytime.Youarealwayswelcome.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking383878786363高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Task1Task1:ListentothedialogueandthenfillintheblankswithListentothedialoguea

50、ndthenfillintheblankswithwhatyouhear.whatyouhear.Task2Task2:Workinpairs.SupposeyouareasalesmanagerofaWorkinpairs.Supposeyouareasalesmanagerofatourorganizingagency,andyoutourorganizingagency,andyoureconfirmingthereconfirmingtheitinerarywithanoperatorofalocaltouragency.itinerarywithanoperatorofalocalt