日用品投标服务承诺及质保措施.doc

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1、 日用品投标服务承诺及质保措施篇一：日用品采购 投标书 投 标 书 致： 招标小组 投标项目名称： 招标编号：投标单位： 投标单位全权代表： （投标单位公章） 年月日目 录 1.投标书 1.1投标函 1.2开标一览表 1.3投标报价明细表 1.4公司简介 1.5产品展示 1.6技术规格 1.7安装及售后服务承诺 2.资格证明文件 2.1公司营业执照复印件 2.2授权委托书 2.3授权代表身份证复印件2.4质量认证书复印件 2.5投标人资格申明函 2.6典型业绩展示 2.7投标保证金 1.投标书 1.1投标函 投 标 函 致招标机构： 根据贵方 办公设备询价 采购项目的招标邀请函，帝豪家具制造有

2、限公司 正式授权 销售经理 为全权代表，代表投标人参加贵方组织的此次投标的有关活动，并提交按“投标人须知”要求编制的投标文件正本一份，副本五份，标书电子版本（光盘）一份。 据此函全权代表宣布同意如下： 1、本标段货物投标总价为人民币 叁万叁仟玖佰捌拾 元（大写）。 2、投标人遵守招标文件的有关规定和收费标准，忠实地履行按招标文件规定买卖双方签订的合同责任和义务。 3、投标人已详细审查全部招标文件，包括投标文件补充文件，我们完全理解并同意放弃对这方面有不明及误解的权力。 4、投标人同意提供按照贵方要求的与其投标有关的一切数据或资料，完全理解贵方不一定接受最低价的投标或收到的任何投标。 5、本投标

3、文件有效期为自开标日起 90 日历日。 6、如果在规定的开标时间后，投标人在投标有效期内撤回投标文件，其投标保证金将被贵方没收。 7、与本投标有关的一切正式往来信函请寄： 地址 :电话/传真 : 电子邮件： 投标人名称： 公司 全权代表： 日 期：2013年月 日1.2开标一览表 开标一览表 招标编号： 投标人名称：备注：1.3投标报价明细表 投标报价明细表 备注： 篇二：办公用品有限公司售后服务承诺 办公用品有限公司售后服务承诺 为了使用户得到优质快捷的服务，将在售前、售中、售后进行各种服务，力求让用户满意。 一、在售前 由我公司提供详细的办公解决方案，以适应用户真正的需要为宗旨，以便购置到

4、经济适用的办公设备。 二、在售中 1.我公司承诺提供的相关商品均是正规厂家产品，符合国家有关技术标准； 2.我公司的单次供货时间，为接到使用单位订货要求（电话、传真、网络或其他任何形式的订货要求）后，现货1小时内，其它1-5天工作时间内；常规产品均有现货供应。 3.使用单位因商品质量问题向我公司提出换货或退货要求的（电话、传真或其他任何形式的退货及换货要求），我公司将在5分钟内响应并立即作出处理； 4.我公司所交付货物的品牌、型号、规格、数量等不符合单次采购合同规定的，用户单位有权拒收货物。 5.我公司提供完善的现场服务，服务的目的是使所供货物安全、正常投运。我公 司将派合格的现场服务人员，使

5、所供产品能够完全正常使用。 A.我公司现场服务人员的职责： 1、我公司现场服务人员的任务主要包括货物催交、货物的开箱检验、货 物质量问题的处理、参加试运行和性能验收试验。 2、在安装和调试前，我公司技术服务人员应向使用单位技术交底，讲解 和示范将要进行的程序和方法。3、我公司现场服务人员有权全权处理现场出现的一切技术和商务问题。 如现场发生质量问题，我公司现场人员要在使用单位规定的合理时间内处理解决。 4、我公司对其现场服务人员的一切行为负全部责任。 B.使用单位的义务： 使用单位要配合我公司现场服务人员的工作，并在工作协调上提供方便。 7、人员培训： A、为使协议货物能正常安装和运行，我公司

6、有责任提供相应的技术培训。 B、培训的时间、人数、地点等具体内容由我公司与使用单位商定。 三、在售后 1、质保期上门服务，保修期内出现故障立即响应,主城区1小时内（乡镇2小时内）到达现场,2小时内解决一般故障，复杂故障不超过16小时。不能解决的复杂问题，由我方提供备用机，一切以不影响用户使用为原则。 2、我公司对所售商品实行终身服务，质保期外继续上门服务，出现机器故障问题只收取材料成本费。 投标人名称(公章)：乌鲁木齐市新北宇商贸有限公司 法人或授权代表(签字)：篇三： 质保及售后服务承诺书 质保及售后服务承诺书 （验收规程、内容、产品确认、防伪说明） 投标方：福州奥立威数码科技有限公司 为了

7、更好地服务于广大用户，让用户投资建设的办公设备产品安全无忧、购买的设备物有所值，奥立威公司提供售前的技术咨询、设备选型、解决方案，从系统的选型规划中以确保商品的质量性能、供货时间、服务保障以及设备在保修期内、保修期外的技术支持、维修维护和技术培训做出如下的规划和承诺： 一、商品的质量性能: 1、我公司经销投标货物产品种类、品牌、质量标准或服务的资格均得到有关行政主管部门的许可。所提供的货物是原装正品，均通过国家有关质检部门的质量检验，有3C标志，获ISO9001国际质量体系认证。 二、供货时间及地点： 1、按合同规定时间(3个工作日)，招标文件有特别规定的按招标文件执行；我公司在大利嘉城C区设

8、有配送中心及综合仓储调配库,有足够的仓库储备及快速反应能(来自:WWw.cssyq.Com 书业网:日用品投标服务承诺及质保措施)力，可以保证在接到通知书后按所订购的设备，按承诺的时间免费送到用户指定地点. 三、售后服务保证： 1、奥立威公司负责将用户所订购的设备免费安装、调试直至正常运行； 2、奥立威公司在安装现场免费为用户提供基本操作、日常保养的培训服务； 3、奥立威公司自设备验收合格之日起按原厂家标准保修条例对本项目的设备提供保修服务； 4、奥立威公司免费将原厂家标准保修服务提升为上门保修服务； 5、奥立威公司免费将原厂家标准保修服务提升为终身保修服务，保修期外的设备仅按成本价收取故障配

9、件费，免人工费； 6、奥立威公司服务响应时间为4-8小时，法定工作日内，福州市区用户4小时到达故障现场，市外省内用户第二个工作日到达故障现场； 7、奥立威公司将免费提供系统及硬件设备升级的技术咨询； 8、奥立威公司将定期向用户赠送产品技术相关资料； 9、奥立威公司将不定期上门或电话访问用户，了解系统及设备的运行情况，现场解决用户的问题； 四、技术服务及培训： 1、安装和调试 1.1我公司在本次报价文件中的所有办公设备产品均为全新原装品牌。 1.2我公司负责将办公设备产品初验收合格后，免费送至用户所在地提供办公设备产品的免费安装。 1.3办公设备产品安装调试到位后，我公司将组织专人与用户方共同进

10、行质量验收签字。1.4我公司在用户安装现场进行最终验收所发生的一切费用均包含在投标报价中。 2、安装及培训 2.1我公司将按用户的实际要求，负责组织专业技术人员进行办公设备产品安装调试，保证各项安装及培训工作顺利进行。 2.2奥立威公司系统工程师、客户服务工程师、培训讲师上门服务时，将严格遵守用户的规章制度，爱护用户的设备，保守用户的商业机密、技术机密； 五、验收标准： 1 验收方法：所有货物按生产厂家的产品验收标准、招标文件要求及合同中的相关条款进行数量及质量的验收。 2 初验收 货物送至买方安装现场后，由我司和买方共同对货物的数量、基本质量、外包装等进行检查、核对、即初验收。 3 初验收后

11、根据用户要求进行现场安装及调试，结果应符合使用要求。在此期间，如发现货物质量有问题我司无条件免费更换，直至验收合格交付使用。 六、质量保证及售后服务承诺： 1.我公司郑重承诺对此次采购销售的办公设备产品，若提供非原装正品货物，则无条件退货，并赔偿由此造成的一切损失。质量按厂家标准进行保修，用户无特殊要求的按国家有关规定进行保修，国家无规定，按与用户协商结果保修。保修期内非因操作不当造成需要更换的零配件及设备由我司负责包修、包换。我司所提供的所有设备均按标书承诺的保修范围和时间进行保修。 2.质量保证期结束后，我公司将继续免费提供售后服务，负责对所提供的设备进行定期维护和修理，不限年份终身服务

12、仅收取零部件成本费，免收人工费，免收维修费。我公司还设有免费售后服务卡及价格优惠的有偿服务卡（三个月、半年、全年）。 3.按映美厂家售后服务承诺政策执行；我公司技服人员上门服务。 4.热线咨询服务： 4.1当您在使用过程中遇到问题时，欢迎您拨打福州奥立威技术服务热线：0591-87112435，0591-87112436，由技术工程师为您提供专业服务。 5.服务流程： 5.1快速反应： (1)客服专员接听电话，通过询问故障情况，快速判断故障类型，将事件分派给相关的技术工程师； (2)由技术工程师判断故障的大致原因，携带相关配件、软件和工具，在规定时间内迅速到达目的地，排除故障； 5.2填写服

13、务报告： (1)技术工程师解决故障后，填写服务报告；(2)服务报告由用户相关负责人确认后，结束现场服务工作； (3)将服务报告交给客服专员； 5.3监督和管理售后服务工作： (1)客服专员致电用户确认服务完毕并征询服务意见； (2)客服专员将服务报告录入电脑并存档； 6.故障处理后跟踪服务： 6.1定期回访客户，询问故障处理后设备运行情况，并做记录存档。 “顾客至上、服务至上、信誉至上、效率至上”是我们的服务宗旨，“为您想得远、做得全；我用心、你放心”是我们的服务目标，希望通过我们的服务能免除您及贵单位的后顾之忧，最大限度地发挥您所购买的设备的效能！ 七、备注： 为了您的合法权益受保护，避免不

14、必的损失。对下列原因导致产品故障或损坏将无法享受免费保修，您可选择有偿服务。 1、您的产品超出保修期时； 2、因未按说明书要求错误安装及使用造成的产品损坏； 3、您的产品经过非授权维修人员修过； 4、您的产品使用非标准或未公开发行的软件或其它未经我司认证的非标准扩展部件，以及其他如自然灾害等不可抗力的原因造成的损坏。 质量保障及服务表organization system and working mode, the selection of a number of municipal strengthening group to build innovation and strengthen

15、the organization of the basic level organizations advanced model.(seven) the manual work of the Communist Youth League Organization published and League branch of manual work, to promote the use of two manuals in the citys organizations at various levels. The county committee, directly under the gro

16、up (work) is under the jurisdiction of grassroots League and group (total) using branch ratio shall not be less than 70%.Three, to further strengthen the groups leadership and team building(a) to strengthen the leagues leadership at all levels of construction. Continue to do a good job of municipal

17、Party Committee Organization Department on the strengthening of the Communist Youth League cadres management opinions implementation. To promote the group counties (autonomous counties, cities) Commission and city directly under the group (workers) appointed to carry out the Five team building activ

18、ities. Improve the League Association Department working mechanism. Conscientiously fulfill the duties of CO, combined with the city group directly under (the) Committee of the general election and the adjustment, actively jointly with the unit where the party organization department good group lead

19、ership selection with the work. Do a good job in municipal Party committee assistant committee leadership and leading cadres of the annual assessment work, adhere to and improve the assistant secretary of the Communist Youth League talk system group To weave individual conversation and collective co

20、nversation, to strengthen the committees of all levels, the Standing Committee of the Standing Committee, the establishment of a sound system of central group learning, the system of investigation and study, the system of important issues and the reporting system.(two) to strengthen the work of educ

21、ation and training of cadres to conscientiously implement the Central Committee. On the implementation of grassroots cadres training project and opinions on carrying out the mission municipal CYL Cadres training project implementation opinions, full implementation of the project of the City Youth Le

22、ague cadres training education. Focus on the county grassroots cadres and workers focused on training, the new school system vocational training League cadres, for the Municipal Organization Department jointly held the third session of the Communist Youth League system training cadres in party. Focu

23、sing on the construction of new socialist countryside, strengthening village cadres and rural construction team group member of the young team, the county organizations at various levels throughout the year is expected to train 100 00 rural grassroots cadres, plans to train 1000 village secretary of

24、 the village Party branch.(three) actively promote grassroots cadres election work. Under the unified leadership of the party organization, to strengthen grassroots organizations direct work, standardize the election work rules and procedures, in the designated candidate, open competition to democra

25、tically elected branch secretary at the same time, actively and steadily the development of Township, streets and other grassroots organizations in the direct election of the pilot work, on the basis of summarizing the experience and gradually expand the scope of the pilot, and gradually formed a se

26、t of measures and cadres election system.(four) to strengthen the cadres testing exercise. To study the development of XX city from 2006 to 2008 cadres testing exercise planning. To select outstanding cadres to the central mission in Beijing, Shanghai, Guangzhou and other central organs and sending

27、work in developed areas. With the Central Committee the implementation of the western region and ethnic minorities cadres training plan . To carry out the eighth batch of municipal organs attachment cadre management, selection, training work. The outstanding cadres to start the National Development

28、Bank XX branch testing exercise.(five) to strengthen the group construction. The main position to play the role of Youth League cadre education and training as the city, in accordance with the requirements of post training, further curriculum scientifically and rationally, adopt arrangement menu cou

29、rse, basic theory includes group work, focus, hot and difficult issues, to enhance the content and practice; to strengthen the construction of teaching staff, the integration of teachers, establish a quality teacher training team, establish and implement course evaluation system; take delivery of tr

30、aining to the countryside, on-site training, and increase the rural grassroots cadres training efforts.Four, efforts to strengthen the work of young talent(a) to tenth XX young 54 medal in recognition of the publicity, and actively explore the XX youth service. 54 Medal of institutionalization, stan

31、dardization and socialization mechanism. Give full play to the XX award in recognition of 54 youth medal Association, Youth Award winner in the 54 chapter, investigation activities. Who won the Youth Service medal, dedication to the society to create conditions, build the stage. During the 54, named

32、 in recognition of the tenth XX young 54 medal. The association of XX editing of young talent , the exchange of information and communication platform for the XX of outstanding young talents.(two) the establishment of municipal Party committee of young talent information database. In accordance with

33、 the feasible, effective, classification management, implement step by step principle, the establishment of municipal Party committee of youth talent database; guiding organizations at various levels generally established the young talent database, construction of city, county (directly under the Co

34、mmunist Youth League), grassroots organizations three young talent information database the relevant information collection system, and gradually establish the citys young people, the Communist Youth League youth talent information network, provide information platform for young talent resource deve

35、lopment.Five, take effective measures to strengthen the mission management(a) to strengthen the mission management work. Strengthen the dues collection and management, continue to adhere to the dues collection regularly reporting system, the annual comprehensive award in recognition of the tour and

36、the tour one vote veto system audit system. Do statistical work in the group. The group service award in recognition of the advanced units, standardization, promoting group management work institutionalized.(two) to strengthen the organization of research and information exchange efforts. Grassroots

37、 carry out research, efforts to form a number of theoretical results. Make full use of the network carrier, to explore the establishment of electronic group service system, promote the work of Communist Youth League information.Attachment 4:XX municipal Party Committee Propaganda Department of the C

38、ommunist Youth League work pointsIn 2006, the Communist Youth League propaganda ideological work XX to Deng Xiaoping theory and the important thought of Three Represents as guidance, study and implement the partys sixteen and the spirit of the the fifth Plenary Session of the 16th CPC Central Commit

39、tee implementation of the eight plenary session of the two committee, the citys cultural work conference, the Propaganda Department of the meeting and the the fourth Plenary Session of the 15th CPC Central Committee permanent mission spirit, closely around 11th Five-Year XX the goal of full implemen

40、tation of Scientific Outlook on Development, emancipating the mind, seeking truth from facts, keep pace with the times, close to reality, close to life, close to the young, persevere grasp orientation, grasping deepening, grasping construction innovation, further improve the groups propaganda and id

41、eological work ability, unity To guide the majority of members of the youth to achieve the 11th Five-Year planning tasks, the overall construction of a well-off society, building a socialist harmonious society to make new contributions.One, adhere to the Three Represents important thought and Scient

42、ific Outlook on Development education to guide the youth, to further strengthen the ideological and political education of youth(a) armed with youth science theory. Unremittingly with Deng Xiaoping theory and the important thought of Three Represents armed members of youth education, to promote the

43、study and implement to expand the depth and breadth. To study and implement the important thought of Three Represents with the establishment and implementation of Scientific Outlook on Development combine with the implementation of the requirements of constructing socialist harmonious society with S

44、cientific Outlook on Development, carry out education as an important part of the theory of armed youth in the new period, strengthen the establishment and implementation of Scientific Outlook on Development education, educate and guide the youth to fully understand the great significance of establi

45、shment and implementation of Scientific Outlook on Development, in-depth understanding of the Scientific Outlook on Development era back The king, the practice foundation, basic connotation, historical status, spirit and practice requirements, a profound understanding of Scientific Outlook on Develo

46、pment with Marxism Leninism, Mao Zedong thought, inheriting and developing relationship between Deng Xiaoping theory and the important thought of Three Represents, to help young people establish and consciously practice Scientific Outlook on Development. Persist in learning, grasping the backbone, g

47、rasp the practice, grasp the opportunity. Catch club, effective way to grasp the network, with the group of cadres, young students and young backbone fronts as the focus, to promote the work of the armed youth theory to develop in depth, to help the youth continue to firm ideals and beliefs, to buil

48、d a powerful spiritual pillar. To carry out the study and implementation of the partys sixteen session of the five Eight plenary session of the two plenary session of the Central Committee and the party spirit, to the citys Youth League members thinking into the spirit of the meeting, to achieve the

49、 goal of national consciousness and XX economic and social development in 11th Five-Year period. Contribute to help and guide the youth to a profound understanding of the significance and main task of building a socialist harmonious society, actively join the construction of socialist harmonious society.(two